houzful
New
United States
Offline
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This is their answer!
Thank you for contacting DJI, we do apologize for the inconvenience and delay. We recommend when having this issue that you make sure the operating system on the mobile device is updated, as well as the mobile app. then try uninstalling and reinstalling the app. Then if that does not work try using a different USB cable. If you need further assistance you can reply to this email.
This is my email to them;
As I stated I the original email. I have updated all software, phones, iPods, iPads, camera,quadcopter,transmitter, wifi extender, wifi repeater, battery firmware, imu, uninstalled app and reinstalled. Rebind ed the wifi controller with the scan QR. Turned off the cell data. No Bluetooth on. Still get spinning circle on smart phone although camera will take photo and video. I cannot see it FPV. It is worthless for my Video business. I can not take video or pictures with accuracy!
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