I just received my Cine package and am trying to charge the batteries, but the charger is only giving me a red light, which the manual basically says 'check the charger/cable/reseat the batteries'. I know they ship in 'Hibernation', so do I just have to have them sit on the charger for awhile to wake them or is it something else? All three batteries are giving me the red light, even with only singles plugged into the charger.

*EDIT*
Inserted the batteries individually into the drone and plugged in the charger to the drone succeeded in waking them up, are now happily charging on the charger. (Don't remember seeing this step needed in the manual but I'm also not really awake yet )

Yes you did it right. I think it should be in the manual to charge each battery individually before charging in the hub. Glad you got it all sorted.

A previous DJI drone was the same way.  Charge individually first time and then thereafter no issues charging in the hub.  

Hello there, thank you for your update on the battery activation issue. However, I would also love to confirm that if the batteries can be charged normally via the charging hub afterward? I am concerned about your case and hope to receive your reply.

Hi I have the same problem with a new Intelligent Battery except the battery will not charge in the drone. Instead the battery maybe flashes green three times in the drone or not at all.

RUBE Posted at 7-10 03:40
Hi I have the same problem with a new Intelligent Battery except the battery will not charge in the drone. Instead the battery maybe flashes green three times in the drone or not at all.

Hi, RUBE. Can you please follow the steps below?
1. Ensure that the charging temperature range for the intelligent flight battery is within the required range；
2. Ensure that an official charging cable and power adapter are provided and that the external power supply is normal；
3. Check the battery LED status, comparing to the battery LED status to confirm if the battery protection information is triggered by abnormal charging;
4. Please replace the battery to see if the charger is working normally;
5. Please replace the charger if possible；
Please keep us posted after the abovementioned has been done. I will wait for your reply. Thank you.

Hello, everyone,
I think I have the same problem. I tried to charge my battery in the Hub, but the red light is still on and it won't charge. I put the battery straight into the drone and tried to charge it, but no led lights came on.

I have this issue but I have no lights on the battery at all and when I do the wake process off plugging into drone and the plugging in the power lead nothing happens

Steven Carolan Posted at 10-8 10:50
I have this issue but I have no lights on the battery at all and when I do the wake process off plugging into drone and the plugging in the power lead nothing happens

Hi, Steven. Can you please follow the steps below?
1. Ensure that the charging temperature range for the intelligent flight battery is within the required range；
2. Ensure that an official charging cable and power adapter are provided and that the external power supply is normal；
3. Please replace the battery to see if the charger is working normally;
4. Please replace the charger if possible；
Please keep us posted after the abovementioned has been done. I will wait for your reply. Thank you.

Visual Air Posted at 2021-11-19 13:09
Yes you did it right. I think it should be in the manual to charge each battery individually before charging in the hub. Glad you got it all sorted.

Good info,didn't  know first charge do batteries  individual  one at a time

DJI Tony Posted at 2023-10-8 21:28
Hi, Steven. Can you please follow the steps below?
1. Ensure that the charging temperature range for the intelligent flight battery is within the required range；
2. Ensure that an official charging cable and power adapter are provided and that the external power supply is normal；

Hi Tony o got a new charging hub and still the little red light on it when I put a battery on, put onto drone overnight and also no life

clyde white Posted at 2-22 09:56
Hi Tony o got a new charging hub and still the little red light on it when I put a battery on, put onto drone overnight and also no life

Hi. Have you already tried removing and reinserting the batteries or unplugging and plugging in the charger?

DJI Tony Posted at 2-24 02:50
Hi. Have you already tried removing and reinserting the batteries or unplugging and plugging in the charger?

Hi, I’m having the same issue. I have tried all the mentioned steps and still DOA battery. 2 out of 3 brand new batteries won’t charge.

fans1e8d0cab Posted at 4-23 15:33
Hi, I’m having the same issue. I have tried all the mentioned steps and still DOA battery. 2 out of 3 brand new batteries won’t charge.

Hi. May I know what is the method of charging and what aircraft model? Are you using a charging hub or charging directly? Thank you.

I am having the same issue with one of the batteries. Have tried all the steps that Tony has recommended and I am still getting the red light in the charging hub and nothing when plugged into the drone. Unless there are any additional troubleshooting steps, I am confident the battery is defective.  Tony, what is the process for getting the defective battery replaced ASAP (for Mavic 3 Pro).