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DJI Mini 2 Black screen after phone OS update
827 15 2021-11-21
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Edwin T
lvl.4
Flight distance : 228816 ft
Malaysia
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Anyone here having the same issues for black screen in Fly apps but no issues with the drone itself ?

Currently I'm using S21 Ultra, works fine before the android update. After update the newest android OS or UI 4, the screen in fly apps gone black, but the drone itself still able to take picture and video nicely, no black image was found in the drone. Only the apps, everytime I turn it on it remains black, all the indicators works fine such as battery percentage, the exposure and sorts, it still remain the same. I hope this can be solve asap. Its not convenience if its stay like this for too long. Screenshot_20211121-141341.png
2021-11-21
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DAFlys
Captain
Flight distance : 12528002 ft
United Kingdom
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None of the apps support Android 12 yet.
2021-11-21
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Edwin T
lvl.4
Flight distance : 228816 ft
Malaysia
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DAFlys Posted at 11-21 01:11
None of the apps support Android 12 yet.

Hmmm, alright, then I suppose will have to wait for the next update or release. .
2021-11-21
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DAFlys
Captain
Flight distance : 12528002 ft
United Kingdom
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Edwin T Posted at 11-21 01:17
Hmmm, alright, then I suppose will have to wait for the next update or release. .

Or roll back to Android 11.
2021-11-21
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Edwin T
lvl.4
Flight distance : 228816 ft
Malaysia
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DAFlys Posted at 11-21 01:30
Or roll back to Android 11.

Well I'm stuck on 12 OS, if it can roll back, definitely I will roll it back.
2021-11-21
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. The Android 12 beta version is being continuously updated. We are working on the compatibility with Android 12 and will continue to optimize in subsequent releases. it is recommended that you use DJI products with Android 11. Thank you for your understanding and support.
2021-11-21
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Edwin T
lvl.4
Flight distance : 228816 ft
Malaysia
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DJI Paladin Posted at 11-21 03:31
Hi there. Thank you for reaching out. The Android 12 beta version is being continuously updated. We are working on the compatibility with Android 12 and will continue to optimize in subsequent releases. it is recommended that you use DJI products with Android 11. Thank you for your understanding and support.

Oh I see, no problem, thanks for the info
2021-11-21
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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DJI Paladin Posted at 11-21 03:31
Hi there. Thank you for reaching out. The Android 12 beta version is being continuously updated. We are working on the compatibility with Android 12 and will continue to optimize in subsequent releases. it is recommended that you use DJI products with Android 11. Thank you for your understanding and support.

Good to know that DJI is working to make Fly App compatible with Android 12 on more mobile devices.  
2021-11-21
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Edwin T Posted at 11-21 04:02
Oh I see, no problem, thanks for the info

Thank your kind and understanding. Have a good one!
2021-11-22
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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DowntownRDB Posted at 11-21 04:28
Good to know that DJI is working to make Fly App compatible with Android 12 on more mobile devices.

Rest assured that we will keep you posted once we have the latest information, DowntownRDB. Thank you for your valued support.
2021-11-22
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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DJI Paladin Posted at 11-22 02:20
Rest assured that we will keep you posted once we have the latest information, DowntownRDB. Thank you for your valued support.

You're very welcome.  Hope you have a great week.
2021-11-23
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Pinarek
Second Officer
Flight distance : 41191 ft

Germany
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I would advise you to switch to a secure OS from Apple, iOS and away
from Android, you see, ONLY problems with Android!
2021-11-24
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Edwin T
lvl.4
Flight distance : 228816 ft
Malaysia
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Pinarek Posted at 11-24 06:34
I would advise you to switch to a secure OS from Apple, iOS and away
from Android, you see, ONLY problems with Android!

For me, it's not necessary to switch to any phones or IOS or what so ever supported phones to use the drones because I'm not in urgent on using it anyway, my friend.

Besides, neither IOS or Android, as long as something came out newer than the supported firmware of DJI. In the end will have to wait out for DJI to release firmware update for it.

I doubt that it won't take too long.
2021-11-24
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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DowntownRDB Posted at 11-23 05:04
You're very welcome.  Hope you have a great week.

You too, DowntownRDB. Take care always!
2021-11-28
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djiuser_fwawgAIt9CLE
lvl.1

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DJI Paladin Posted at 2021-11-21 03:31
Hi there. Thank you for reaching out. The Android 12 beta version is being continuously updated. We are working on the compatibility with Android 12 and will continue to optimize in subsequent releases. it is recommended that you use DJI products with Android 11. Thank you for your understanding and support.

Thank you.
5-2 13:45
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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You are most welcome. Please don't hesitate to reach us if you have other inquiries. Cheers!
5-7 02:07
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