Hi, i filed a case 5 business days ago and still havent received a packaging label.

Can we speed this up please

thanks

Drlifepro

case number  [size=1.8]CAS-8223839-V9G6X5
CAS-8223839-V9G6X5

Hi drlifepro. Thank you for reaching DJI Forum. I was able to check the case number and based on what I can see on the notes, there's a concern with the serial number of your unit. Our corresponding team also sent an email regarding the concern. For us to clarify, were you able to receive it? In addition, could you please provide me with the correct serial number of the DJI Air 2S? Thank you.

DJI Diana Posted at 2-7 16:05
Hi drlifepro. Thank you for reaching DJI Forum. I was able to check the case number and based on what I can see on the notes, there's a concern with the serial number of your unit. Our corresponding team also sent an email regarding the concern. For us to clarify, were you able to receive it? In addition, could you please provide me with the correct serial number of the DJI Air 2S? Thank you.

serial number : 3YTSJ5X0031MJF

PHOTO OF RECEIPT WAS ALSO INCLUDED

AND NO I DIDNT GET AN EMAIL

drlifepro Posted at 2-7 17:14
serial number : 3YTSJ5X0031MJF

PHOTO OF RECEIPT WAS ALSO INCLUDED

Thanks for providing the correct serial number. We will forward it to the corresponding team and our team will send you the shipping label soon. Please wait for the email update.