jazzyjeff
lvl.4
United States
Offline
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DJI Paladin Posted at 3-15 17:13
Hi there. Thank you for reaching out. The DJI CrystalSky has not been listed on the EOL (End of Life) products of DJI as the product is still available on our store website. End of Life products of DJI are some products that are already not available on our store website, however, we will still continue to provide after-sales services for it. Hope this helps. Thank you for your valued support.
Paladin,
No where in the store is it listed that this is a discontinued product or this is an end of life product. Effectively by omitting this fact, the buyer would think that this is a current product.
As far as support, you have to be kidding me. I have been the biggest proponent in asking you guys for support on this product. I have two of them and was assured that this tablet would be utilized for models in the future. Every time I ask DJI for support, I get the standard DJI party line "So sorry, our engineers are working on it, we will get back to you". Its a joke.
You lost me as a customer. I have many DJI quads but not since the Crystal Sky came out. You don't get that if you support your customers, they will become future customers.
To put it bluntly, you make good products but your support sucks! |
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