ghvsoftarts
 lvl.3
Flight distance : 74859 ft
Brazil
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This problem is a chronic problem of DJI MINI 1, MINI 2 and MINI 3. (ALL HAVE THIS DEFECT)
I was a victim of "this" defective firmware.
It actually works like this: Dones 1, 2 and 3 DO NOT have a cooling fan. If the update takes a long time, more than 8 minutes, it may cause the 5.8 GHZ chipset to burn out.
This information should be mentioned in the equipment manual and even in the DJI FLY informing to perform the firmware update ONLY on cold days or in places with a lot of ventilation.
Even recommending the use of mechanical fans to help cool the equipment during the update.
In Brazil some companies manage to change this chipset. DJI's recommendation (support) is to change the coreboard (motherboard.) and then they going to put it and charge R$ 1,400.00 for the change coreboard here in Brazil.
This amateur mistake (hidden defect) should be treated with respect to the customer (BUT DJI wouldn't deny the roots of Chinese products right). If you search the internet, you will see MANY people reporting the same defect. DJI Forum, MAVIC PILOTS Forum, Youtube.
Just put "DJI 5.8 GHZ stop work or weak signal" and you will see several complaints.
I bought my drone at BESTBUY in Canada in November 2022 and I came to Brazil. I received the update 01.06.0200 and performed the update in the living room at home. Since then, the 5.8 GHZ has never worked again.
I opened a call at DJI Brasil and they informed me that I should send my drone to Canada for analysis and forwarded my call to DJI Los Angeles.
Since then I had been exchanging messages with DUKE (Employee of the DJI support team) and he suggested that I update the firmware again. I had already done it twice to try to solve it but I did it for the third time and guess what? Same thing!
Then I exchanged emails with Sherry (DJI Technical Support) who recommended that I send the drone for analysis and that I would need to pay the costs. I asked then if they would not sell me the core board and she said no and that only the DJI can repair it (to charge dearly for a defect they caused!!)
It is absurd for a product to be sold with such a basic error that a simple message on DJI FLY would solve it or better alert it.
I am very disappointed with the quality of DJI products and the lack of support.
It explains why the guarantee is not global and makes Chinese products famous!!! It's explained because their Action Cam will NEVER be a GOPRO!!!
DJI NEVER AGAIN!!! |
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