Video on my Mavic 2 Zoom is suddenly flickering purple and freezing up/losing video transmission. The remote control still functions during this time.

The issues are both in the transmission and also in the recorded video file.

Does it show up on the SD card in the aircraft? Post an un-edited copy of a short section so we can see the problem.

Geebax Posted at 4-30 17:29
Does it show up on the SD card in the aircraft? Post an un-edited copy of a short section so we can see the problem.

Yes it shows up on the SD card, will post a video shortly..

Geebax Posted at 4-30 17:29
Does it show up on the SD card in the aircraft? Post an un-edited copy of a short section so we can see the problem.

Here's the video straight from the card:

https://drive.google.com/drive/f ... 2IiVoit?usp=sharing

Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Can you please confirm if the unit experience a hard landing before also, kindly please confirm if you did experience an error message on the app during this issue? Kindly please try to update/refresh the firmware using the DJI Assistant 2 and fly the unit in different location then check if there are changes. Please keep us posted. Thank you

DJI Paladin Posted at 4-30 20:04
Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Can you please confirm if the unit experience a hard landing before also, kindly please confirm if you did experience an error message on the app during this issue? Kindly please try to update/refresh the firmware using the DJI Assistant 2 and fly the unit in different location then check if there are changes. Please keep us posted. Thank you

This has happened in multiple locations, (and I previously flew in this location without issue)

No hard landing has occured, I will attempt the firmware process

Edit: no error message other than "video transmission lost" occasionally (not every time)

DK_droning Posted at 4-30 18:51
Here's the video straight from the card:

https://drive.google.com/drive/folders/190DsYIWc0OYMkr9D2AZGWexEx2IiVoit?usp=sharing

That is a hardware problem with your camera. You could try re-seating the flexible cable that connects the camera to thje main circuit board if you feel qualified, otherwise it will be necessary to send the aircraft in for repair. It is not something that can be fixed with firmware.

DK_droning Posted at 4-30 20:06
This has happened in multiple locations, (and I previously flew in this location without issue)

No hard landing has occured, I will attempt the firmware process

Thank you for keeping us posted. Try to perform the firmware refresh using DJI Assistant 2 and have a test flight and see if there's any changes. Have a wonderful day ahead!

Tried multiple firmware downgrades which did not impact the issue. Going to send the drone in to DJI care