JesseG
lvl.2
Flight distance : 19941 ft
United States
Offline
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Got the dreaded "firmware update required" message when I powered up my M300RTK on 5-11-2022 so I read through the release notes and was pleasantly surprised to see that the majority of my problems and complaints with the L1/M300RTK system would be addressed.
So I updated my aircraft, controller and all batteries without issue by the end of the work day. Then the following day upon coming into my office I mounted the P1 to see if it needed an update as well... Nope, nothing required.
Then I mounted my L1 sensor and sure enough, "update required". So I performed the update through the new Pilot2 app and it went through as it always does, downloaded the update, uploaded the update to the camera and then upgraded the firmware. But instead of finishing the update with the "Update Successful" prompt, I got "Update Failed. Check and try again. Upgrade end failed". So then I tried to install the update through the microSD card but the bin file was not on the downloads page at "https://www.dji.com/zenmuse-l1/downloads" so I sent in a support ticket asking for the file. Being very impatient I called into support to see if they could provide the file and by the time I got someone on the phone and they had me check the downloads page again the file was there...frustrating, but I was glad to have it.
I then followed the procedure for performing the update thought the microSD card, formatted the card, copied the bin file onto the card, inserted it into the L1 and powered on the M300RTK with the L1 gimbal installed. The M300RTK powered up with its normal chime, then the L1 did it's self check rotation aaaaaaannnnnnnddddd NOTHING. No beeps to indicate the firmware file was recognized, no beeps at all the M300 just sits there like it was a normal power up. When I power up the controller the L1 is recognized on the home screen as being attached and needing a firmware update, when I go to the firmware screen the current L1 firmware is showing as "N/A" and when I enter the flight screen or camera view screen there is no L1 window and I can not access the L1 settings at all, not even to export logs. As a matter of fact when I go to the about screen in the settings where I can view all the equipments firmware version the L1 is just showing as "Gimbal 00.00.14.71" So no I have an L1 sensor that is a very expensive paperweight since it will not function at all on the M300RTK besides being able to pan it with the turn wheels on the smart controller.
I have been in contact with support through ticket request#4242277 but it is frustrating only getting a response once a day due to the massive time difference. I email during the day, they reply between 12am and 4am, and so on.
Has anyone else experienced this and resolved it? I know there are not many of us with this sensor but I am hopeful that someone might have an answer. If you have not upgraded the firmware on your M300RTK and L1 sensor I would recommend not doing so if it will still let you operate with the older firmware.
Does anyone know if I can downgrade to the previous firmware? |
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