Getting this message in Mimo when trying to bind my account with activated OM-5. I tried Support and the said don't worry about it's not necessary for use. Any ideas and solutions what's going on here?

Hi there. Thank you for reaching out and we're sorry for the inconvenience. Can you please send us a screenshot of the error message? In addition, could you please try to uninstall and reinstall the MIMO app and try to bind it again to see if the issue persists? Please keep us posted. Thank you.

DJI Paladin Posted at 5-27 22:25
Hi there. Thank you for reaching out and we're sorry for the inconvenience. Can you please send us a screenshot of the error message? In addition, could you please try to uninstall and reinstall the MIMO app and try to bind it again to see if the issue persists? Please keep us posted. Thank you.

Thx for looking into this. I uninstalled/reinstalled Mimo and it did not help. I’m using a completely updated iPhone 13 Pro Max. This error has been persistent since day 1 using the OM 5. Everything else works OK. What do you want me to try next?

Stevnim Posted at 5-28 07:45
Thx for looking into this. I uninstalled/reinstalled Mimo and it did not help. I’m using a completely updated iPhone 13 Pro Max. This error has been persistent since day 1 using the OM 5. Everything else works OK. What do you want me to try next?

Thank you for your response and we're sorry for the trouble. Can you please try to use a different mobile device to see if the issue persists? Please keep us posted. Thank you.

Unfortunately, I don’t have access to another mobile device. I do have a MacBook Pro if that helps. I’ve never tried an iOS emulator on the Mac, but will try Xcode. I’ll let you know my findings.

DJI Paladin Posted at 5-31 05:19
Thank you for your response and we're sorry for the trouble. Can you please try to use a different mobile device to see if the issue persists? Please keep us posted. Thank you.

I did not have any success trying to emulate an iPhone on the Mac and have no other mobile device to try binding to my account. Any ideas?

I am having the same issue, any luck with this?

It’s still a problem for my gimbal and no additional msgs from DJI.

Hi Stevnim
If I understand this right you are trying to bind alredy activated OM-5 to your account?

Yes, exactly. The gimbal and MIMO app work well without any other issues. I don’t see an issue with my account either with a browser.

i have same problem with OM6 Binding!

Alireza_Darouei Posted at 11-6 08:17
i have same problem with OM6 Binding!

Hi, Alireza_Darouei. Thank you for reaching out and we apologize for the inconvenience caused. To resolve this, we need to collect some necessary information from you. For account security purposes, we sent you a PM. We look forward to hearing from you. Thank you for your continued support.

Estou com o mesmo problema, não consigo vincular o produto com a minha conta, isso torna o meu produto sem segurança.

DJI Tony Posted at 2022-11-6 21:00
Hi, Alireza_Darouei. Thank you for reaching out and we apologize for the inconvenience caused. To resolve this, we need to collect some necessary information from you. For account security purposes, we sent you a PM. We look forward to hearing from you. Thank you for your continued support.

Mam taki sam problem z dji om se

djiuser_X6wwL7EMUmvf Posted at 3-7 00:34
Mam taki sam problem z dji om se

Hi there. We're sorry you're having the same issue. We sent you a PM. Kindly check it.

I have the same problem with OM 6

djiuser_XvP7bjs1wV9O Posted at 6-1 15:04
Hello! I have the same problem. I ask for your help! When trying to link a DJI OM6 device to an account, I get an error message: (-53285)

Hello there, sorry for the belated reply, may we know if your issue is solved? If not, please send us a picture of the OM6c with the serial number, and the proof of purchase, and your DJI account, I will help you further.

djiuser_9KldvGl3HzeM Posted at 6-23 14:37
I have the same problem with OM 6

Hi there, sorry for the issue, please send us a picture of the OM6 with the serial number, and proof of purchase, and your DJI account, I will help you further.

DJI Susan Posted at 6-23 22:28
Hi there, sorry for the issue, please send us a picture of the OM6 with the serial number, and proof of purchase, and your DJI account, I will help you further.

where should i send it?

djiuser_9KldvGl3HzeM Posted at 6-24 12:21
where should i send it?

You can send the information to us via email at support@dji.com and after you send it, there will be a ticket number, please tell me your ticket number here or in PM, I will handle it accordingly.

DJI Susan Posted at 6-24 20:14
You can send the information to us via email at support@dji.com and after you send it, there will be a ticket number, please tell me your ticket number here or in PM, I will handle it accordingly.

I get ticket number 5173940

djiuser_9KldvGl3HzeM Posted at 7-6 03:47
I get ticket number 5173940

Thank you very much, I have asked the corresponding team to help, they will handle it asap.

djiuser_9KldvGl3HzeM Posted at 7-6 03:47
I get ticket number 5173940

Hi there, the issue should be resolved, please check it again. Thank you.

hi
I have same issue with my osmo mobile 6
any help?

Same problem as here ^^^

My Osmo SE was never activated and was bought a couple days ago.

Binding failed. Server error. Contact DJI support(-53285)

OlekB-PL Posted at 10-17 10:23
Same problem as here ^^^

My Osmo SE was never activated and was bought a couple days ago.

Hi there. Thank you for reaching out and we apologize for the inconvenience caused. To resolve this, we need to collect some necessary information from you. For account security purposes, we sent you a PM. We look forward to hearing from you. Thank you for your continued support.

Me too

Stevnim Posted at 2022-6-21 11:33
Yes, exactly. The gimbal and MIMO app work well without any other issues. I don’t see an issue with my account either with a browser.

Hi Stevnim, how’re you
Just guessing if you’ve got a fix

Regards

Please Help! I need a fix

Uilleann Drone 1 Posted at 1-15 02:04
Please Help! I need a fix

Hi. Sorry about the trouble. I will forward this issue to the relevant team so I will be needing some of your information. Please kindly check your forum messages, I have sent you a DM. Thank you very much.

ok, I'm replying now... buy just curious about why there is not a public answer for this

Sorry, can't enclose pics on my PM answer. How must I send you the required data?

Uilleann Drone 1 Posted at 1-15 03:08
Sorry, can't enclose pics on my PM answer. How must I send you the required data?

Hi. You can upload it to a file-transferring app or site like Google Drive and then send me the link. Thank you very much.

Hey. Same problem here. OM6 can't bind to account. Ticket No. 1164207.
Can someone help me out?

djiuser_2HY3e3lmcW29 Posted at 1-29 02:44
Hey. Same problem here. OM6 can't bind to account. Ticket No. 1164207.
Can someone help me out?

Hi. We apologize for the inconvenience caused. We'll forward this to our relevant team for further assistance. Please keep an eye on your email for further updates. Thank you for your understanding.

No Problem. Up to now...no mail yet

Problem is solved! Thanks a lot!

I I’m also having this problem with om 5

bernard foster Posted at 3-10 16:38
I I’m also having this problem with om 5

Hi, Bernard. We are more than glad to help. I have sent you a message. Please kindly check your forum inbox. Have a nice day.

I have tha same problem with dji om 6 and iphone 15PRO