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Fly Safe Guide 1: How to Unlock a Restricted Zone
13513 17 6-20 05:18
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DJI Support
DJI team
Flight distance : 2408 ft
South Africa
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Have you ever been in a situation: you may find some red or blue zones in the DJI app (e.g. DJI GO 4/DJI Fly) during a flight? If you would like to fly your drone in these areas, you need to unlock them first. This guide provides not only the introduction to DJI’s GEO System and Restricted Zones, but also the method for unlocking a Restricted Zone. So, let’s get started!

First question, what is DJI’s GEO System?

DJI’s Geospatial Environment Online (GEO) System is a geospatial information system providing DJI users with up-to-date guidance on areas where flight is limited due to safety concerns or regulations. It combines the latest airspace information, a warning and flight-restriction system, a self-authorizing unlocking mechanism for specific locations, and a minimally-invasive accountability system for those decisions. This system is often referred to as “geofencing”.

The most restricted one is of course Restricted Zones, which appear red in the app. A warning will prompt and flight is prevented. (We have another article introducing the Authorization Zones, or let’s say, the blue zones, tap here to read the details.)

But, what if a rescue mission should be executed in a red zone? Please follow the three steps below to unlock it:

Step 1: Prepare basic information.

  • Personal information: Your name, email address, and phone number
  • Flight Controller serial number (Launch the DJI app, and go to About to find “Flight Controller SN”.)
  • Latitude and longitude of the area of interest
  • Radius and height of the area of interest, subject to the authorization document approved by the local government (Note: Some drones are not allowed to unlock flight above 500 m.)
  • Duration of the unlocking licenses: 1 year for personal users and non-authenticated organization users (incl. government units); 3 years for authenticated organization users
  • Authorization document that allows flight in the red Restricted Zones (Please kindly contact the local government to get it approved.)

After preparing these materials, tap this link and input the information to finish the first step. The process is as here: Authentication Application.

Step 2: Go to DJI’s Official Website to apply for an unlocking license.

After filling out the Authentication Application information, you can move to the next step of unlocking license application: Go to fly-safe.dji.com to submit an Unlock Request, check here: Unlocking License Application for the detailed process. Then, you will receive an email reply for the unlocking request result in an hour.

Step 3: Import the unlocking license onto your drone.

Once you obtain a positive result, welcome to the final step: Import the license onto your drone via DJI app, and please see below for instructions for different DJI apps: (Please make sure that your device has network connectivity before following this step.)

For DJI Fly, please click here.
Note: For FPV drones, please connect the Goggles to your mobile device through a data cable first, and then click here.

For DJI GO 4, please click here.
For DJI GO, please click here for iOS; and here for Android.

For DJI Pilot, please click here.For DJI Pilot 2, please click here.
For GS RTK, please click here.

For DJI Agras, please click here.
For DJI MG, please click here.

Should you need any further assistance, email flysafe@dji.com at any time. Please rest assured that our unlocking team provides 24/7 customer service.

Hope this article is helpful. If you have any questions or would like to share any ideas on future articles, please feel free to leave a comment below!









6-20 05:18
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Fred Fred Fred
Captain
Flight distance : 2679416 ft
United States
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Thank you Dji, very helpful!
6-20 18:11
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fansfdce2166
lvl.2
Flight distance : 78396 ft
China
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This is exactly what I need right now.
6-20 22:35
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despacitoporelmundo
Captain
Flight distance : 81706 ft
Spain
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Very very much. This guide is very useful. More like this, please. ANd thank you.
6-21 08:43
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djiuser_CFwloWZfh2Ce
lvl.3
Flight distance : 137493 ft
United States
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Thanks DJI very informative
6-21 18:07
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azswift
Captain
Flight distance : 13819 ft
United States
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Love these guides.  Thank you.
6-22 06:34
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djiuser_9fp0C80BSVt6
New
Poland
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These restrictions are so unbelievably dumb sometimes.. I live over a 1000 meters away from the custody, and I'm not allowed to use my device indoors, in my own flat, just to start it up and check if everything is OK! It's so ridiculous, I gave up trying to apply for this unlock.
Will be grateful for any help concerning the problem.
6-22 06:49
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KLRSKIR
Second Officer
Flight distance : 21193753 ft
  • >>>
United States
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Very good post and will help a LOT of pilots.
6-23 08:01
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Harry Jack
lvl.1

Pakistan
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I have read this blog and I found it interesting. Thank you for communicating your article with us; I value your knowledge, which I seriously value
6-29 02:30
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StephanShere
lvl.1
Flight distance : 360705 ft
United States
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djiuser_9fp0C80BSVt6 Posted at 6-22 06:49
These restrictions are so unbelievably dumb sometimes.. I live over a 1000 meters away from the custody, and I'm not allowed to use my device indoors, in my own flat, just to start it up and check if everything is OK! It's so ridiculous, I gave up trying to apply for this unlock.
Will be grateful for any help concerning the problem.

Are you sure this is a geo-restriction and not a GPS issue?

Are you seeing unlocking messages and restricted zone warnings?
Are your GPS signals over 12?
7-2 04:55
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In Color
lvl.1
Flight distance : 42831 ft
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Why isn't the authorization web-app mobile-friendly? I don't fly with my laptop, I use my mobile phone or RC Pro controller, so why can't I submit a request from either of those? Oh, but the DJI store works perfectly from a mobile device!
7-2 13:15
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Svend Sandbaeligk
lvl.3
Flight distance : 1305866 ft
Romania
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Why should I ask DJI for permission to fly in my own country?? DJI no-fly zones are uot of line - has nothing to do with the Danish no-fly zones!!! DJI actually prevent me in flying, where I actually can fly, according to DANISH authorities! DON'T PLAY POLICE HERE!!
7-17 23:01
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DEUCEDOG
Captain
Flight distance : 2501575 ft
United Kingdom
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Thanks
7-21 09:29
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FLY QUADS TV
Second Officer
Flight distance : 328530 ft
South Korea
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thanks
7-24 04:03
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FLY QUADS TV
Second Officer
Flight distance : 328530 ft
South Korea
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Should I get another license first? and dji license?
7-26 04:12
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Mike_flight1
lvl.1
Flight distance : 13 ft
Germany
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Welt at our flying field we have been there for over 25 years. We have a 476 foot asphalt runway 35 acres of flying area at Newport News Park. We are about 5 miles from Patrick Henry AP. A very few have drones. Three of us DJI Mavic Pro drones and have always had to fight DJI to get released to fly there. As far as I am concerned DJI has taken all the fun about flying their product. Today I got stuck for over two hours trying to get their faulting program to release our field. I gave up.Two of our pilots sold there products because of all the BS you have to go through at our field. Today I kept getting stuck at the activation area. DJI, do you think what you are doing is fair to the ones who abide to the rules and purchase your product. What really presses my button is the amount of time you have to spend every month trying to get a bad program to work each month. Why is the hell would ANY company want to put a customer through this kind of BS. Once at the field is enough, but to keep having to do this each month is BS! You can check my name, I am VP at this field and when someone confronts me about your product not working I suggest to them to sell it or keep plugging away. Your activation program needs some serious work and it needs to be way more user friendly.
7-31 11:56
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osaliki
lvl.1
Flight distance : 10249 ft
United States
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Thanks...!
8-9 06:06
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Mat8861
lvl.2
Italy
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Use to fly hely and planes, lately wanted to get a drone  and got a DJI  M3P, at same time wanted to compliance with UAS rules and got open A1-A3 certification (now not even required for drones < 250 gram).
I always thought pilot is responsible for the flight, to obey to the rules indicated by EASA ( and ENAC as I am in Italy), needs to have an insurance.
My questions:
1. What is the manufacturer role (DJI) in checking flight ?
2. Does DJI check if i a have a UAS license when i purchase or fly a drone over 250gr ?
3. Is DJI’s Geospatial Environment Online (GEO) System (https://www.dji.com/it/flysafe/geo-map) a duplicate of government agencies EASA/ENAC  maps ? (in Italy published on https://www.d-flight.it/web-app/)
4. Are also video recording subject to restrictions/checks ?
Grateful if someone can clarify.
8-9 08:00
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