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Bodiedog
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United Kingdom
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Hi There am a newbie to the forum, i have a problem connecting my phanntom 3 advance to my new samsung phone i understand its a issue with new samsung updates, when connecting i get message bug, been flying for some time now on old phone no problems can anyone help.  cheers
2022-7-13
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DowntownRDB
Core User of DJI
Flight distance : 1722 ft
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United States
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If the Phantom 3 uses DJI Go or Go 4 App it is not compatible with Android 12.  As far as I know it was only updated to Android 11.  
2022-7-13
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DJI Stephen
DJI team
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Hello there Bodiedog. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the exact model of the Samsung phone that you are using please. In addition DJI recommends using a recommended mobile device for compatibility and reliability purposes. For reference I will post a DJI link where in you can find the recommended mobile devices for the DJI Go application ( https://www.dji.com/downloads/djiapp/dji-go-3 ). Thank you.

2022-7-13
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Bodiedog
lvl.1
United Kingdom
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DJI Stephen Posted at 7-13 21:44
Hello there Bodiedog. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the exact model of the Samsung phone that you are using please. In addition DJI recommends using a recommended mobile device for compatibility and reliability purposes. For reference I will post a DJI link where in you can find the recommended mobile devices for the DJI Go application ( https://www.dji.com/downloads/djiapp/dji-go-3 ). Thank you.

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Hi there Stephen
Am using a Samsung A52s it was working up to the last time it auto updated latest Samsung software. think I could have resolved to problem by loading the DJI go app to an old Samsung Tab I have, and bluetooth tethering to my phone just need to get out and test it now

Cheers will see how we get on thanks for responce
2022-7-14
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