cosmiceyepro
lvl.1
Czechia
Offline
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This is ridiculous, I contacted the DJI Care Refres support where I described the problem with their service in details and attached the screenshot indicating a problem. But as a response I got the message which shows that their support doesn't care about customer at all. He or she didn't even read my message and replied following (I will hide sensitive information):
Dear ***,
Thank you for contacting DJI Care Customer Support.
We understand that you are trying to purchase DJI Care Refresh service plan for your DJI Mini 3 Pro SN ********. Since the unit has been activated for more than 48 hours you will need to send a video verification showing that the drone is in 100% good condition.
Before shooting the live screen capture, please pay attention to the instructions below:
- Please make sure the aircraft, remote controller, and mobile device are connected.
- Please record the video in an environment where the GPS signal is strong.
- DO NOT edit your video.
Video Verification Process:
1. Please refer the FIVE steps of attached PDF file to finish the video verification process. You may also watch DJI Care Video Verification Tutorial Guidance through link https://service.dji.com/djicare/customerupload if the PDF file cannot be opened.
2. After video recorded, please click the link https://service.dji.com/djicare/customerupload to submitt the Product info/Your Contact info/Youtube link.
Note:
1. Kindly be guided that the video should contain all the following guidelines as attachment required(steps required in video). Also, you can upload it to Google Drive or DropBox and please make sure to set the settings to Public so we can evaluate your video.
2. Please do not reply the original video file to this email directly , as an attachment larger than 10M may not be received successfully via system. You may send the video verification link directly to this email so that we can provide you with immediate feedback.
3. You‘ll receive notification email within 48 business hours after video submitted through official website(https://service.dji.com/djicare/customerupload) successfully.
We appreciate for your kind support and understanding.
Should you have any further questions, please feel free to get back in touch with us. Have a good day.
Thank you for choosing DJI.
Best regards,
***
DJI Customer Support |
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