Hi, I owe a Dji Mini 2 and my drone gets disconnected everytime I fly. I have updated to latest firmare and the issue persists. But after the disconnection, It does reconnect and after this it never disconnects.
I also bind my drone and controller, yet the issue persists.
Looking for some inputs to solve this issue

Hi, there. We are sorry for the inconvenience caused.
For the scenario that the aircraft is taken off and disconnected during flight, could you please check the following details:
① Check the connection method and ensure that the aircraft is within the maximum flight distance of the corresponding mode.
Notes: In Wi-Fi connection mode, signal interference can be an issue. We recommend using the remote controller for connection.
② If a remote controller is used, please adjust the remote controller antenna position and have the wide surface of the antenna face the aircraft to ensure normal signal transmission.
③ Ensure that the current flight environment signal is good; it is recommended to replace the flight environment test with a good signal. If the replacement flight environment problem is solved, it can be judged that it is caused by environmental factors.
④If replace more flight environment, but it still has disconnected issue occurs with short distance. Please refresh the firmware version and relink. If the issue persists, please send the drone and RC to us for diagnosis. Here is the link: https://www.dji.com/support/repair

Thank you for the response. I will do as you said and will check. If the problem persists, then I will send it to a nearby service center for verification.

Gautama Reddy Posted at 7-27 05:47
Thank you for the response. I will do as you said and will check. If the problem persists, then I will send it to a nearby service center for verification.

Thanks for your reply. If there is anything we can help you with, please let us know.

DJI Wanda Posted at 7-27 23:50
Thanks for your reply. If there is anything we can help you with, please let us know.

Hi
I did cross check my drone after the issue I mentioned.
It was totally my error. Sorry for that.

I used to turn off Wifi and later I realized my mistake.
After your suggestions, I did fly my drone on top of mountains fearlessly by keeping the Wifi ON and did not face any issues with disconnection.

I thank you and others for guidance.

Gautama Reddy Posted at 8-23 06:05
Hi
I did cross check my drone after the issue I mentioned.
It was totally my error. Sorry for that.

Much appreciate your update on this thread. We are glad that you find the root cause of the issue. If you have any questions later, please let us know.

DJI Wanda Posted at 8-24 01:48
Much appreciate your update on this thread. We are glad that you find the root cause of the issue. If you have any questions later, please let us know.

Thank you for the support and guidance

Gautama Reddy Posted at 8-24 03:08
Thank you for the support and guidance

You are most welcome.

Hello, I dont know how to make new post so Im typing my problem here. So I was recently flying my dji mini 2 at night and something strange happened. While i was flying the drone suddenly became very noisy, I flew like that for another 30 seconds and then I took it down to see what the noise was from and found that one of the two propellers on the front left wing was completly missing. I would appreciate it if you could help me find out how it happened so it doesnt happen again.

djiuser_P8jYvcbkUGvQ Posted at 9-13 13:56
Hello, I dont know how to make new post so Im typing my problem here. So I was recently flying my dji mini 2 at night and something strange happened. While i was flying the drone suddenly became very noisy, I flew like that for another 30 seconds and then I took it down to see what the noise was from and found that one of the two propellers on the front left wing was completly missing. I would appreciate it if you could help me find out how it happened so it doesnt happen again.

Hi, there. We are greatly sorry to hear about that. Please note that this situation may be caused by loose screws. You are advised to check if the propellers have been mounted properly or if there are any damages to the screw holes.

Same problem since I updated.

Daniel O. Posted at 1-18 05:42
Same problem since I updated.

Hi, there. Sorry for your inconvenience. May we know more details about your issue?

Hi.

My DJI Mini 2 keeps disconnecting, not only in mid flight but even before take off. What can I do?

djiuser_k93xZPbIE4U5 Posted at 2-22 15:17
Hi.

My DJI Mini 2 keeps disconnecting, not only in mid flight but even before take off. What can I do?

Hello there, may we confirm is there any error code or prompt message on the App interface when this issue happens?

DJI Natalia Posted at 2022-7-26 19:30
Hi, there. We are sorry for the inconvenience caused.
For the scenario that the aircraft is taken off and disconnected during flight, could you please check the following details:
① Check the connection method and ensure that the aircraft is within the maximum flight distance of the corresponding mode.
[Image]

What is your maximum range?

George J.M. Vos Posted at 8-12 11:09
What is your maximum range?

Hi there. Are you inquiring about the maximum flight distance or the maximum transmission distance for the drone? Looking forward to your response.

Hi.

My Dji mini 2 lost connection in mid air 540m away from me. Signal was ok, all updates were on app, sudenly all went red saying rc connection is lost. There was nothing between me and drone, but it never came back. It got lost. Could not start the "start beeping and flashing mode"  becouse it said there is no connection. Isnt there a safety mode for drone to come back to starting point? Mine never returned. Battery was 30% and he was 540m away. Just went offline and its lost

djiuser_gi91LqaECy4j Posted at 9-15 01:47
Hi.

My Dji mini 2 lost connection in mid air 540m away from me. Signal was ok, all updates were on app, sudenly all went red saying rc connection is lost. There was nothing between me and drone, but it never came back. It got lost. Could not start the "start beeping and flashing mode"  becouse it said there is no connection. Isnt there a safety mode for drone to come back to starting point? Mine never returned. Battery was 30% and he was 540m away. Just went offline and its lost

Hi there, we are sorry to read about the accident, that must be frustrating for you. Please report a flyaway case here https://repair.dji.com/repair/flyaway-apply or contact our support at http://www.dji.com/support to start a case.
We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy.

DJI Thor Posted at 9-15 02:05
Hi there, we are sorry to read about the accident, that must be frustrating for you. Please report a flyaway case here https://repair.dji.com/repair/flyaway-apply or contact our support at http://www.dji.com/support to start a case.
We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy.

Its out of waranty. Just need an explination is there or is there not a come back safety if drone gets lost or disconected. It hapened before that it was a warning of bad connection and it will start to fly home. But in this case it all went red, said rc conection lost and never said it will fly back to home point.

djiuser_gi91LqaECy4j Posted at 9-15 10:49
Its out of waranty. Just need an explination is there or is there not a come back safety if drone gets lost or disconected. It hapened before that it was a warning of bad connection and it will start to fly home. But in this case it all went red, said rc conection lost and never said it will fly back to home point.

Hi there, sorry for the loss. DJI Mini 2 supports RTH feature. If the drone does not return, it may be affected by many reasons, such as whether there are obstacles while returning home, whether the Homepoint is recorded when you launch the drone, whether the battery is sufficient for returning, and so on.
As data analysis is not available after the drone is beyond the warranty period, we may not be able to confirm the exact reason for your case.
Sorry again for the accident, please let us know if you have any further request, we will try our best to help.

30% of batery is enough for 540 m return, and yes homepoint was made at takeoff. When connection was lost there was just sea betwen us, then broken batttery was found faaaar away on the rocks from the last point when recording was done. Just write that security sistem is bs and all is good

djiuser_gi91LqaECy4j Posted at 9-23 12:31
30% of batery is enough for 540 m return, and yes homepoint was made at takeoff. When connection was lost there was just sea betwen us, then broken batttery was found faaaar away on the rocks from the last point when recording was done. Just write that security sistem is bs and all is good

Hi there. Sorry for the inconvenience. There are two reasons why the aircraft did not return to the Home Point after losing control.
First, the option in signal lost needs to be Return to Home, so that your drone will return to the Home Point after your remote controller and aircraft are disconnected.
Secondly, the aircralt cannot return to the Home Point if the GPS signal is weak or unavailable. If the GPS signal becomes weak or unavailable after RTH is triggered, the aircraft will hover in place for a while before landing.
Deeply sorry for your accident again. If you still have other questions, please feel free to contact us.

Hi. I bought dji mini 4 pro combo.There is no charger included so i used my samsung phone charger. Is that ok? Also the lights on charging hub are not blinking while everything is connected. Is that normal? Sre batteries charging?

djiuser_gi91LqaECy4j Posted at 10-30 08:14
Hi. I bought dji mini 4 pro combo.There is no charger included so i used my samsung phone charger. Is that ok? Also the lights on charging hub are not blinking while everything is connected. Is that normal? Sre batteries charging?

Hello, we apologize for any inconvenience this may have caused. The max power supported by the mini 4 pro or Two-Way Charging Hub is 30W. Please kindly check whether your Samsung phone charger meets the requirements. Also, you can also try to change another charging cable to see if it can charge normally. For mini 4 pro, DJI 30W USB-C Charger is recommended, which supports up to 30W fast charging. If your need further assistance, please contact us at any time!