Hello everyone!
newbie here, got mi first drone (Mini 3 Pro) less than 2 weeks ago and today i had my first flight... that ended with a crash >.<
unfortunately it was also a good one, since i broke the gimbal and had a few scratches. Long story short, i have to send it back for repair after 40min of flying it, damnit.
I've opened a Case on the DJI official repair site compiling a form, but after finishing i've tought that i've bought it on amazon and using their repair services instead of the one from DJI would be better, simply because i have a 30 days warranty with amazon but i don't have anything with DJI (i don't have Care refresh). Also with amazon i can send my package to a nearby city, while DJI requires me to send the drone to Hungary and since i'm in the North of Italy the shipping cost will be less with the amazon option.
The fact is that i don't find a page/button to dismiss my repair order on the DJI site: does anyone know how to do that?
Thanks,
a new fellow pilot

Hi Stormlord. Thank you for reaching DIJ Forum. I was able to pull up and check the case number using your DJI Forum information. Please note that a shipping label was sent to your email for you to be able to ship the unit to our official service center. May I confirm if you wish to cancel the repair request or do you wish to continue and undergo the process? Thank you.

DJI Diana Posted at 7-31 15:21
Hi Stormlord. Thank you for reaching DIJ Forum. I was able to pull up and check the case number using your DJI Forum information. Please note that a shipping label was sent to your email for you to be able to ship the unit to our official service center. May I confirm if you wish to cancel the repair request or do you wish to continue and undergo the process? Thank you.

yes, i would like to cancel the repair request: i've sent the drone back to amazon for the repair this morning.
Thanks for the quick answer!

Stormlord Posted at 8-1 05:20
yes, i would like to cancel the repair request: i've sent the drone back to amazon for the repair this morning.
Thanks for the quick answer!

Thank you for the clarification and information. On my end, I'll forward the request on canceling the active repair case.

Hello and welcome to the world of drone flying! I'm sorry to hear about your crash and the damage to your drone's gimbal.

Regarding your question about how to dismiss your repair order on the DJI site, you should be able to contact DJI customer support directly and request to cancel your repair order. You can do this by logging into your DJI account and finding the contact information for customer support. Alternatively, you can also try reaching out to DJI through their social media channels or their online chat support to request cancellation of your repair order.

If you decide to use Amazon's repair services from https://dgbrefrigeration.com.au/ instead, you should be able to cancel your DJI repair order without any issues. However, before you do so, make sure to carefully review the terms and conditions of Amazon's warranty and repair services to ensure that you understand what is covered and what isn't.

CAS-19362259-Z4Q5V3 I've been waiting on my air three aimlessly for 5 days now I would really like for it to get expedited shipping next Day Air please because this was y'all's fault from to begin with I got a defective drone sent to me please

Preston Newsome Posted at 1-5 22:45
CAS-19362259-Z4Q5V3 I've been waiting on my air three aimlessly for 5 days now I would really like for it to get expedited shipping next Day Air please because this was y'all's fault from to begin with I got a defective drone sent to me please

Hi, there
Thanks for sharing your concern and providing your information.
We will confirm it with the relevant team.Once there's any feedback we will get back to you as soon as possible.

I am super upset someone please contact me immediately please I have sent in a DJI air 3 that I received on the 3rd they shipped me from Canada because United States did not have none at the moment but now I'm showing they do and it's delivered to them already and I don't even have a case number or nothing they're so unprofessional but they sent me a shipping label go figure and it is a factory defect the gamble will stuck and gamble air it kept saying so they need to make this right overnight shipping and at no cost to me at all because this is plain ridiculous beyond. Furious I own a total of three DJI drones I've always loved them until now I'm having problems big time with them contact me at prestonnewsome72@gmail.com thank you.

Preston Newsome Posted at 1-5 22:45
CAS-19362259-Z4Q5V3 I've been waiting on my air three aimlessly for 5 days now I would really like for it to get expedited shipping next Day Air please because this was y'all's fault from to begin with I got a defective drone sent to me please

Still no one has reached out to me day 3

Preston Newsome Posted at 1-5 22:45
CAS-19362259-Z4Q5V3 I've been waiting on my air three aimlessly for 5 days now I would really like for it to get expedited shipping next Day Air please because this was y'all's fault from to begin with I got a defective drone sent to me please

DJI Wanda or DJI Daina???? Please please please

Preston Newsome Posted at 1-7 07:00
DJI Wanda or DJI Daina???? Please please please

Hi Preston, we are sorry to have kept you waiting. We have informed the relevant team of your request and applied for expedited processing for you. The delivery time was delayed due to the carrier's reasons. Please rest assured that we will always pay attention to the case status for you. Thank you for your understanding.