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DJI Fly App 1.6.9 insta-crashes on Pixel 6 Pro
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3824 81 8-6 09:02
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atsushi73
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Not sure if the latest Android update did something but the DJI Fly app insta crashes now. I am running the stable version of Android, not the beta. Anyone else having issues? I cannot fly my drone at all now.

I have reinstalled the app and nothing.

I remember when the Pixel 6 launched the app was doing the exact same thing, but come on.

8-6 09:02
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Skydawg53
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United Kingdom
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I have a Pixel 6 and the DJI Fly app crashes on the splash screen. I hope they can fix this.
8-6 13:55
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djiuser_iuCnkyqDIkZk
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Flight distance : 1125469 ft
United States
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I am experiencing the exact same problem. Pixel 6. Updated the OS And now the DJI fly app crashes 2 seconds after opening. I do not have a replacement phone to use ( as I've seen suggested before) so this is extremely frustrating and renders the drone completely unusable!
8-6 17:50
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djiuser_lNh6G0elNLyQ
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United States
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Greetings, having a similar issue. App was working great two days ago now it won't stop crashing immediately after opening.
8-6 18:22
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DJI Stephen
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Hello there atsushi73. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall an reinstall the DJI Fly application ( https://www.dji.com/dji-fly ) to see if the issue will still persist? In addition, please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.
8-6 20:21
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djiuser_Bz9KpB5XJarn
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Austria
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DJI Stephen Posted at 8-6 20:21
Hello there atsushi73. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall an reinstall the DJI Fly application ( https://www.dji.com/dji-fly ) to see if the issue will still persist? In addition, please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

Hello i have the same Problem with my Pixel 6 and i have deleted the app and reinstalled it nothing works.
I hope the problem can be fixed.
Thanks Markus
8-7 03:09
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djiuser_BUcxxOsEivET
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Germany
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Same Problem... Pixel 6  with Stable Firmware. reinstalling dji fly app... no success
8-7 05:19
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tindurboxFPV
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Flight distance : 211719 ft
United States
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I am having the same problem on a Pixel 3 XL. The splash screen pops up, and the app closes, though it shows as still running when I look through open apps.
8-7 07:54
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djiuser_BY5jEzKK4aNq
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Canada
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Same problem as well. Reinstalled from a fresh download too.
8-7 08:11
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djiuser_YLYNBv2ZEYQY
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Flight distance : 1359488 ft
United Kingdom
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djiuser_Bz9KpB5XJarn Posted at 8-7 03:09
Hello i have the same Problem with my Pixel 6 and i have deleted the app and reinstalled it nothing works.
I hope the problem can be fixed.
Thanks Markus

Mines decided to do the same but I haven't noticed a phone update in the last week or so .
All was fine 3 weeks ago .
Hope they get a fix soon or I'll be losing money .
8-7 08:16
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djiuser_zquR0BrAHKDu
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Flight distance : 31234 ft
Puerto Rico
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Mavic Mini 2 Unfortunately I was left without using my Drone and OM 5, it is not compatible with Android 12. I have Pixel 6 Pro and had not had any problems.  They should fix this problem.
8-7 12:48
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djiuser_lysPhSSk65zD
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Flight distance : 178337 ft
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Pixel 6 owner here running the latest stable android 12. Same here. This is extremely frustrating. It was working fine a week ago and my phone didn't do any updates. I also have the Mimo app that was crashing. Even the DJI store app as well.  Basically every apk. Fix this asap!
8-7 13:55
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Crackwood
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Canada
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Same issue with the Pixel 6 pro.  It was working when I received the new phone 2 weeks ago and since yesterday , for no reason it is always crashing while working fine the night before.
8-7 18:19
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reaktorgmail.com
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Flight distance : 276844 ft
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Australia
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DJI no longer cares about Android users. I found this out today when I tried to fly my Mavic 2 Pro.

Luckily I had Litchi installed. The latest update works perfectly on Android 12. At least there is an option to get you flying again (no thanks to DJI)
8-7 23:31
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RogueJack
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Italy
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I have been experiencing this since yesterday. Worked fine for a few weeks, then all of a sudden the app crashes immediately.
Makes the drone completely useless.
Luckily it was my lasy day of holiday, otherwise I'd be much angrier.

I have a Pixel 6, a device officially supported.
This is completely unacceptable.
For the record, I
  • Wiped cache and storage
  • Uninstalled and reinstalled
  • Installed an older version
  • Wiped everything from the phone storage related to the DJI Fly app


Nothing worked.
8-8 00:36
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DJI Natalia
Administrator

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Dear all:

We are sorry for the inconvenience caused.
Please don't worry, our relevant team is checking this problem.

If you are urgent about this issue, you can also ask me to get more help. (You can contact me via PM)

Besides, if you need any support, you can contact us anytime here.
8-8 01:07
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djiuser_uoLp5BGg9tmx
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Flight distance : 265545 ft
United States
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I'm in the same non-flying boat with Pixel 6 after Android 12 latest update.  Insta-crash for DJI Fly.  Cleared cache with no improvement.  Based on the problems I'm seeing here, not sure it's worth reinstalling DJI Fly.  Maybe I can try reverting to the previous Android release...that process looks complicated to my untrained eye.  Will also try DJI Fly tonight on my wife's iPhone.  

Did not realize this was a a possibility when I made the inve$tment in this drone.  Hoping for a quick resolution...
8-8 04:00
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sverardo
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Flight distance : 60948 ft
Belgium
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Same problem with no issue. What can we do? Is it acceptable?
8-8 05:24
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fans68b42f14
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Canada
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DJI Natalia Posted at 8-8 01:07
Dear all:

We are sorry for the inconvenience caused.

Test version (1.6.12) doesn't crash for me anymore on Pixel 6. I still need to try flying the drone with it though
8-8 05:39
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trad01
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United States
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Pixel 4a was using FLY 1.6.9 without issue numerous times in July, but today it instantly crashes.  Force stop the FLY app doesn't help. Rebooting phone doesn't help.  Clearing cache doesn't help.  Reinstalling FLY app 1.6.9 from dji.com doesn't help.  

Using a different Pixel 4A (wifi only phone no SIM installed that had just been erased to factory original), and installing 1.6.9 on this phone works fine.  I don't want to factory erase my  normal phone.  UGGH.....  If anybody has a new FLY App that seems to resolve the issue, please PM me.

8-8 08:14
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djiuser_uoLp5BGg9tmx
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United States
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DJI Natalia Posted at 8-8 01:07
Dear all:

We are sorry for the inconvenience caused.

Hi Natalia I'm new to the forum and not sure how to send a PM.  I am definitely interested in trying a test file as I need my drone for Wednesday.  Please let me know how to get in touch.  Thank you!
8-8 08:32
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sverardo
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Flight distance : 60948 ft
Belgium
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fans68b42f14 Posted at 8-8 05:39
Test version (1.6.12) doesn't crash for me anymore on Pixel 6. I still need to try flying the drone with it though

Hello, can you share this file? Thx
8-8 08:51
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djiuser_noABGmwSF2u4
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Ireland
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Hello, can I also get the test file. I need a resolution asap.
8-8 11:03
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Ms Ivy
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Flight distance : 2938179 ft
United States
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this beta 2  loaded for me, I'm not sure if I can trust it, I have not test flown it yet on this app
[url]https://www.dji.com/dji-fly#download[/url] 1621503481065-DJI-v1.kUuFLo-7.4.2-210514-1006-48008-official-sec-android12beta[/url]
8-8 11:18
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djiuser_zquR0BrAHKDu
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Flight distance : 31234 ft
Puerto Rico
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Mavic Mini 2 Greetings, it will be possible to share the beta 1.6.12 app file in order to test and be sure that they will have a solution.  Thank you
8-8 15:10
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djiuser_zquR0BrAHKDu
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Flight distance : 31234 ft
Puerto Rico
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DJI Natalia Posted at 8-8 01:07
Dear all:

We are sorry for the inconvenience caused.

Natalia, Greetings, it will be possible to share the beta 1.6.12 app file in order to test and be sure that they will have a solution.  Thank you
8-8 15:14
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fans68b42f14
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Canada
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Just send a personal message (you have to use desktop site, it doesn't work from mobile site for some reason) to DJI Natalia and you'll get an autoreply with the link
8-8 15:14
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DJI Natalia
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djiuser_uoLp5BGg9tmx Posted at 8-8 04:00
I'm in the same non-flying boat with Pixel 6 after Android 12 latest update.  Insta-crash for DJI Fly.  Cleared cache with no improvement.  Based on the problems I'm seeing here, not sure it's worth reinstalling DJI Fly.  Maybe I can try reverting to the previous Android release...that process looks complicated to my untrained eye.  Will also try DJI Fly tonight on my wife's iPhone.  

Did not realize this was a a possibility when I made the inve$tment in this drone.  Hoping for a quick resolution...

It would be solved soon, please don't worry.
If your problem is urgent, please let us know. We will send you a PM to help you more.
8-8 17:18
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DJI Natalia
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djiuser_zquR0BrAHKDu Posted at 8-8 15:14
Natalia, Greetings, it will be possible to share the beta 1.6.12 app file in order to test and be sure that they will have a solution.  Thank you

I have sent you a PM, please check.
8-8 17:19
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DJI Natalia
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djiuser_noABGmwSF2u4 Posted at 8-8 11:03
Hello, can I also get the test file. I need a resolution asap.

I have sent you a PM, please check.
8-8 17:20
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DJI Natalia
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sverardo@gmail.com Posted at 8-8 08:51
Hello, can you share this file? Thx

Yes, I have sent you a PM, please check.
8-8 17:20
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DJI Natalia
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djiuser_uoLp5BGg9tmx Posted at 8-8 08:32
Hi Natalia I'm new to the forum and not sure how to send a PM.  I am definitely interested in trying a test file as I need my drone for Wednesday.  Please let me know how to get in touch.  Thank you!

Hi, there. Please check the following way to check your PM. And we have already sent you the PM as well, please check.
8-8 17:36
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DJI Natalia
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fans68b42f14 Posted at 8-8 05:39
Test version (1.6.12) doesn't crash for me anymore on Pixel 6. I still need to try flying the drone with it though

Thank you for the update!
If you need any more support, please let us know.
8-8 17:38
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Parsec82
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Flight distance : 13478 ft

Italy
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DJI Natalia Posted at 8-8 17:38
Thank you for the update!
If you need any more support, please let us know.

Is possible to have the test file? I have pixel 6
8-8 22:28
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RogueJack
lvl.1
Italy
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Can I also have the link to the test version please?
8-8 23:41
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djiuser_6SwV9hiJP70u
New

Canada
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P6, latest A12, just bought a Mini 2. Worked for 2 weeks and now crashes on launch for no reason, cleared cache, storage, reinstalled, nothing works. I'm not factory resetting for a single faulty app that isn't on the Play Store for some weird reasons...

Get it together DJI, I won't recommend your stuff to any friends until you fix this.
8-9 03:33
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Splither
lvl.1
Germany
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Pixel 6 Pro with A13, same Problem! :/
Please send me a solution.
8-9 04:29
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boosted20v
lvl.1
Flight distance : 190820 ft
United States
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Same issue on the Pixel 6 (non-Pro). Running Android 12, build SQ3A.220705.004.

If someone from DJI support could send me the test version that would be greatly appreciated.

Thanks.
8-9 08:57
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RogueJack
lvl.1
Italy
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It's been more than 4 days now, tomorrow I need to use the drone. Is there any update on this? Where can the test app be found?
EDIT: Test app seem to have fixed the issue. I will do some test flights later
8-10 04:07
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vicarev
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United States
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Constant crash with Samsung S20+ running latest hardware. Anyone have the test apk link?
8-10 06:56
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