I have received new Mavic Air 2S yesterday and unpacked it today. Trying to charge batteries.

One battery seems to be charging well and despite it is already fully charged the other two do not charge at all and do not respond to a click when I try to check their charging status.


Am I missing something?

Ah and the charging hub light is red

Charge them one at a time for the first time. This will wake them up.

Hi there. Thank you for reaching out and we're sorry for the trouble. Kindly please charge the batteries one at a time as this will remove the batteries from their hibernation mode. In addition, if you are using the battery charging hub, it is normal that the batteries will charge one at a time. Hope this helps. Thank you for your valued support.

I did, and they're still not charging.

And why the charging dock displays red light?

You should connect the battery charger directly into the battery, without using the dock.

It looks like a joke - what's the purpose of "hybernating" the batteries?

Mobilehomer Posted at 9-6 14:37
Charge them one at a time for the first time. This will wake them up.

It doesn’t seem to have any effect either for none of the spare batteries

If nothing happens, also when pushing the button, your batteries are probably defective. If you’re under warranty you can ask for a replacement.

FabioV Posted at 9-7 01:51
If nothing happens, also when pushing the button, your batteries are probably defective. If you’re under warranty you can ask for a replacement.

They probably are...

First problem with Mini 3, now with Air 2S...

Thanks for help everyone, I shall ship the batteries for replacement.

Hi, there. We are sorry for the inconvenience caused.
After trying the below steps and if you still meet the problem, you can send us your drone via this link: https://www.dji.com/support/repair
1. Try changing the charger
2. If you are using a charging hub, try to charge the battery directly.
3. Keep charging for more than two hours.

Besides, may we know your problem with mini 3 pro? May we confirm if the problem is resolved now?
If not, you can tell us more details, we will do our best to help.

And if there is anything else that we can help with, you can contact us here anytime.

DJI Natalia Posted at 9-7 04:28
Hi, there. We are sorry for the inconvenience caused.
After trying the below steps and if you still meet the problem, you can send us your drone via this link: https://www.dji.com/support/repair
1. Try changing the charger

I wasn’t able to link my mini 2 RC with mini 3. I have requested a refund

gringa Posted at 9-7 06:10
I wasn’t able to link my mini 2 RC with mini 3. I have requested a refund

Thanks for the update, we will also forward your problem to the relevant team.
We are sorry again for your inconvenience.

If there is anything else that we can help with, please feel free to contact us here.