More than a year has gone by and I have tried reaching out to DJI via Twitter, email, support, everything, and they are yet to answer.

How the F*** do I fix this gimbal? It was a software update more than a year ago that it stopped working. I can't roll it back, I can't see where to check if there's a new update and I'm so utterly dissapointed. I've scoured forums, done everything everyone has suggested and I even bought a new phone thinking perhaps my iPhone 8+ was too old or something.

I'm absolutely gutted. I pulled less than 20 hours worth of footage out of this thing, never dropped it, always powered it off and never had it strong winds.

I wish I'd shared my frustration with my wife because she bought be a Mini 2 drone for our holiday last month and whilst I admit I've have had an absolute blast making videos with that instead, I had decided that I was not going to invest in DJI any further. I thought I'd dig out this gimbal one more time and make this post in an effort to limit my contribution to landfill.

If anyone has the ear of the support team directly, PLEASE send them to this thread so I can find a resolution.

Thanks

EDIT: Typo

Hello, there. Sorry for your inconvenience. We have found your repair case through your registered email address. Our teams also sent an email to you  because your repair case did not leave the Serial Number of the unit. We are unable to send you shipping label. Would you please tell us or reply to them?  For your issue, may we have more detailed information?  Can the gimbal be charged or turned on normally？

DJI Wanda Posted at 9-27 22:19
Hello, there. Sorry for your inconvenience. We have found your repair case through your registered email address. Our teams also sent an email to you  because your repair case did not leave the Serial Number of the unit. We are unable to send you shipping label. Would you please tell us or reply to them?  For your issue, may we have more detailed information?  Can the gimbal be charged or turned on normally？

https://share.icloud.com/photos/01dGlfHZaqUC5p3dHx8QvdKgQ

https://share.icloud.com/photos/05aWBteVl-2-KSi3XchC1evKA

The plastic shoulder in the gimbal weighs 34.7g so I doubt it is causing a problem for the gimbal balance, unlike my phone it comes half way round and then stops completely.

Like this:

https://share.icloud.com/photos/0b1C2QTxX54IyxneJuPpct_2g

My glasses case weighs about 120g made of of felt and card paper.

Lord Frifri Posted at 9-27 22:28
https://share.icloud.com/photos/01dGlfHZaqUC5p3dHx8QvdKgQ

https://share.icloud.com/photos/05aWBteVl-2-KSi3XchC1evKA

Thanks for your reply. We would like to see how it performs when mounting with your phone. Also, please tell us your phone model.

DJI Wanda Posted at 9-27 22:59
Thanks for your reply. We would like to see how it performs when mounting with your phone. Also, please tell us your phone model.

It does EXACTLY what you can see in the two videos I showed already.

My iPhone 13 Pro Max is much heavier than my iPhone 8+ which is why I have used my glasses case because it is similar weight.

DJI Wanda Posted at 9-27 22:59
Thanks for your reply. We would like to see how it performs when mounting with your phone. Also, please tell us your phone model.

https://share.icloud.com/photos/0075eojW-r2UU_DzSi6UjcJfw

Lord Frifri Posted at 9-27 23:05
https://share.icloud.com/photos/0075eojW-r2UU_DzSi6UjcJfw

It shows that you are still uploading videos. May we know if there are any error messages when using DJI Mimo App?

Phone balance error, but the back of the phone literally has scratches on it showing the centre mark for the gimbal. It’s the only thing this phone is used for.

Check the uploads again. Why are you making me do these things when this looks like a common problem with this device? The problem is not user error.

If the error was truly because the phone was off balance, I think that a 30g plastic cartridge would not be a problem.

DJI Wanda Posted at 9-27 23:19
It shows that you are still uploading videos. May we know if there are any error messages when using DJI Mimo App?

https://share.icloud.com/photos/035u472EmddB_-4fwJ_5uXwoQ

Lord Frifri Posted at 9-27 23:23
Phone balance error, but the back of the phone literally has scratches on it showing the centre mark for the gimbal. It’s the only thing this phone is used for.

Check the uploads again. Why are you making me do these things when this looks like a common problem with this device? The problem is not user error.

I can't roll it back, I can't see where to check if there's a new update
Phone balance error

Sorry for your inconvenience. We just want to see what actually happens when you mount your phone on the gimbal. You may screen record the error message when you enter DJI Mimo App.

DJI Wanda Posted at 9-28 01:13
I can't roll it back, I can't see where to check if there's a new update
Phone balance error

https://share.icloud.com/photos/0edgybi3jnzg3H6_lItpi0qyg

Lord Frifri Posted at 9-28 02:01
https://share.icloud.com/photos/0edgybi3jnzg3H6_lItpi0qyg

After checking all the videos, we would recommend you send this unit back for further diagnosis. We have forwarded your case and SN to our designated teams. Please pay attention to your inbox for the guidance. If you have any questions, please feel free to talk.

DJI Wanda Posted at 9-28 03:54
After checking all the videos, we would recommend you send this unit back for further diagnosis. We have forwarded your case and SN to our designated teams. Please pay attention to your inbox for the shipping label. If you have any questions, please feel free to talk.

Thanks, that’s all I wanted

Lord Frifri Posted at 9-28 05:39
Thanks, that’s all I wanted

Hi, our teams have sent you an email. Would you please check and reply to them? Thanks.

DJI Wanda Posted at 9-28 19:46
Hi, our teams have sent you an email. Would you please check and reply to them? Thanks.

No email has arrived.

Lord Frifri Posted at 9-28 22:56
No email has arrived.

We are sorry for your inconvenience. We let our teams send the email again. Did you receive it? If not, may we know if the email you log into Forum is still active? If not, would you please tell us the email address that can get in touch with you?