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Zenmuse H3-2D
3426 20 2014-9-22
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kosmas
lvl.3

Greece
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After the upgrade to 1.6 and 1.8 firmware version, tilt movement smoothness is GONE! Please give us a way to downgrade to 1.4 or give a well functioning new firmware version.
Here is the video of the good 1.4 and terrible 1.6 - 1.8 smoothness loss


2014-9-22
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kosmas
lvl.3

Greece
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And here is a tread opened for several months about this problem from to much users in rcgroups forum, hopefully will DJI view this and give a solution at last
http://www.rcgroups.com/forums/showthread.php?t=1837112
2014-9-22
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matthew
New

Australia
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kosmas Posted at 2014-9-22 17:55
And here is a tread opened for several months about this problem from to much users in rcgroups foru ...

I would love to find out if DJI can fix the fast tilt issue.
2014-9-22
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silvio.semedo
New

Portugal
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I have one Naza V2 with a Zenmuse H3-2D, with a strange beavior after a crasch.

i have upgraded to latest update 1.8 , and i even try donwgrade for old versions, but wihtout sucess.

All work fine , but when i do Yaw on hexa , this incline to left or right.



Made this video to beter understand



Can anyone help me?
2014-9-26
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kosmas
lvl.3

Greece
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Helloooo any one from DJI guys here??? We want solutions
2014-9-30
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kosmas
lvl.3

Greece
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14 days ago and no one reply yet? Come on DJI
2014-10-16
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DJI-Cathy
Second Officer

China
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Is it a Phantom 2 +H3-2D? What's the flight controller?
2014-10-16
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kosmas
lvl.3

Greece
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No it is not a phantom, I builded myself an F550. The controller is the NAZA-M V2
2014-10-17
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kosmas
lvl.3

Greece
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...still waiting for solution, come on DJI, that's a simple upload
2014-10-22
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Blade_Strike
Super Moderator
Flight distance : 872694 ft
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United States
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Many have requested this and it still has not happened. This should be an easy fix.
2014-10-22
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kosmas
lvl.3

Greece
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Blade_Strike Posted at 2014-10-22 23:02
Many have requested this and it still has not happened. This should be an easy fix.

I'm programming logic controllers and I assure you that this IS an easy fix, but I don't know why DJI is not giving a shit about!!! The case is becoming nervous and they must at last wake up with this. If I can have my money back and invest to another more reliable company....:@
2014-10-22
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kosmas
lvl.3

Greece
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Hellooooooooooooo is there any one FROM DJI STAFF to pay attention??????????????
2014-11-10
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Tahoe_Ed
Captain
Flight distance : 2605 ft
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United States
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DJI is aware of the issue you described.  It is up to engineering to come up with a solution.  They have not at this time.  I apologize for the inconvenience this has caused you.
2014-11-15
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kosmas
lvl.3

Greece
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Finally you answered!!! And this happened not only to me, many other users have the same issue. Any way thanks and we wait for solution (but please be a little as soon as possible)
2014-11-15
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rcktsctst
lvl.1

United Kingdom
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Tahoe_Ed Posted at 2014-11-15 23:41
DJI is aware of the issue you described.  It is up to engineering to come up with a solution.  They  ...

Hi - I'm having this same problem with an A2.  Is there any  news of an update?
2014-11-21
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rcktsctst
lvl.1

United Kingdom
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rcktsctst Posted at 2014-11-22 01:29
Hi - I'm having this same problem with an A2.  Is there any  news of an update?

Or even a way to downgrade perhaps?
2014-11-21
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Blade_Strike
Super Moderator
Flight distance : 872694 ft
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United States
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Did you not read Ed's post? They are aware of it.
2014-11-21
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rcktsctst
lvl.1

United Kingdom
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Blade_Strike Posted at 2014-11-22 01:38
Did you not read Ed's post? They are aware of it.

OK, I'll rephrase the question.  What priority has this been given?  If it is a low priority, is there an interim solution to downgrade?

The reason I ask Blade_Strike, is that sometimes suppliers have what they deem as bigger problems to target their development resources on.  I don't want to be left guessing and in the lurch.    Just being aware of a problem does not mean that it is being actively fixed.  
2014-11-21
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Tahoe_Ed
Captain
Flight distance : 2605 ft
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United States
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Kosmas, et al.  We are forum support and not engineering.  They are aware of the issue and will address it.  I don't allocate corporate resources so I have no information as to where it is on the schedule.  
2014-11-22
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kosmas
lvl.3

Greece
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3 months and nothing...still waiting for solution, come on DJI, give us the opportunity to have version 1.4 back, that's a simple upload
2014-12-29
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kosmas
lvl.3

Greece
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Ok that's enough!!! What did you not understand at last there on DJI? We are your customers and not stupid people to fool us that way!!
Here is my conversation and the answer of your "support" team for God's sake!!!

Hello dear
Any news about Zenmuse H3-2D tilt motion issue? If not can I have the bowngrade to firmware 1.4 please?
S***a joined the chat
Kosmas
"downgrade"

S***na
I think this is beyond what we can help you with right now. Could you please email support@dji.com for further assistance?

Kosmas
I mailed them twice but no reply and no result
That's only a file...attach it on your site so we can have it, not so difficult
We are to many users having the same issue

S***na
Sorry for any inconvenience. For your case, you're recommended to contact our Europe support center for technical support.

DJI EUROPE
Service Line: +49 (0) 1803 354000*
Contact Email: support.europe@dji.com
Office Hours: Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
*9 ct/min from the German fixed network, mobile telephone maximum price is 42 ct./Min. (9 ct/Min. aus dem deutschen Festnetz, der Mobilfunkh?chstpreis liegt bei 42 ct./Min.)
*Tariffs may vary if you call from outside of Germany

Thank you for your understanding and cooperation.
2014-12-31
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