Hi, Anyone knows why all the inputs on Skypixel edit profile page are disabled? I can open the page but cannot change anything.

Hi, there. We are sorry for the inconvenience caused.
We will urge the team to handle this problem asap, please don't worry.
Thanks for your understanding.

DJI Natalia Posted at 10-18 05:21
Hi, there. We are sorry for the inconvenience caused.
We will urge the team to handle this problem asap, please don't worry.
Thanks for your understanding.

Thank you.

Also, I uploaded two videos, one 4K and one 1080p. both are endlessly compressing. > 24h.

afkology Posted at 10-18 08:22
Thank you.

Also, I uploaded two videos, one 4K and one 1080p. both are endlessly compressing. > 24h.

Sorry for the late reply.
We have confirmed with the relevant team and we may need more details, could you please send us the link of the videos?
Then we will check it asap and keep you updated here.

DJI Natalia Posted at 10-19 19:43
Sorry for the late reply.
We have confirmed with the relevant team and we may need more details, could you please send us the link of the videos?
Then we will check it asap and keep you updated here.

Link to video https://www.skypixel.com/videos/ ... lvania-4k-cinematic

afkology Posted at 10-19 22:05
Link to video https://www.skypixel.com/videos/feldioara-marienburg-citadel-restored-medieval-fortress-in-transylvania-4k-cinematic

Thanks for the soon reply, we will confirm asap and keep you updated here.

I have the same issue... I can't change my profile!

stenr Posted at 10-20 03:37
I have the same issue... I can't change my profile!

Hi there. Sorry for the trouble. As above mentioned by my colleague, DJI Natalia, we will urge the team relevant to further look into the matter. We thank you for your patience and understanding the situation.

I have the same issue... I can't change my profile!

XpressParaguay Posted at 10-20 13:39
I have the same issue... I can't change my profile!

Hi, there.
We apologize for the inconvenience. Currently, the function to change the Username and Profile photo is disabled temporarily. It will be opened later, please be patient. Thanks for your support and understanding.

Hi Everybody,

• Location: cannot be added to the uploaded photos or changed later for 4months
• Profile background wallpaper: cannot be changed
  

DJI, could you please tell us a deadline until the above problems solved?

ps-mavic Posted at 10-22 09:16
Hi Everybody,

Hello, there. Sorry for your inconvenience. Do you mean Forum or Skypixel?

Profile update still not working.

AgniesMT Posted at 10-25 23:38
Profile update still not working.

Hi  there, the profile update feature is currently disabled for DJI apps and SkyPixel for system adjustment. We have not received a specific date for the resume. You may try again a few days later. Sorry for the inconvenience.

I am still unable to add or change profile too

Luke_flies Posted at 10-30 04:11
I am still unable to add or change profile too

Hi there, the problem has been resolved. Please try again. If it still not works, please provide us with a screenshot to check.

I am also unable to change any info on my profile.

Nikolais Posted at 3-15 15:49
I am also unable to change any info on my profile.

Sorry, the server is updating, and the related feature is currently unavailable. We will fix it soon. Thank you for your support and understanding.

Same problem here, I can upload pictures but not edit my profile.

R@T Posted at 6-3 09:04
Same problem here, I can upload pictures but not edit my profile.

Sorry, the server is updating, and the related feature is currently unavailable. We will fix it soon. Thank you for your support and understanding.