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DJI RC remote dead, Black screen no power
947 23 2022-11-3
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eytand
lvl.1
Flight distance : 81558 ft
Chile
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I've been using my DJI RC remote with my Mini 3 Pro for about a month. I went to turn on my remote today and it has no power (no lights flash when you click the power button) and the screen doesn't show anything. The unit is fully charged. DJI Support claims there's no combination of hardware buttons that can be used to reset the device and I'll just need to do a warranty replacement. I'm in the middle of a vacation and my drone is essentially useless because I can't use this fancy new remote.

Anyone know of a hardware reset option?
2022-11-3
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RobZilla
Captain
Flight distance : 263107 ft
United States
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Not sure of a hardware reset option but regarding the power, did you try another USB-C cable and power source to ensure the RC can charge, or is charged?
2022-11-3
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eytand
lvl.1
Flight distance : 81558 ft
Chile
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RobZilla Posted at 11-3 14:24
Not sure of a hardware reset option but regarding the power, did you try another USB-C cable and power source to ensure the RC can charge, or is charged?

Yeah I’ve tried 2 different power sources to no luck
2022-11-3
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RobZilla
Captain
Flight distance : 263107 ft
United States
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Sorry to hear that, hopefully DJI can answer and help with your issue then.
2022-11-3
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DJI Tony
Administrator

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Hi, eytand. Thank you for reaching out and we are sorry to read about the difficulties you are experiencing. To further assess the issue, may we know if the RC shows any sign of charging? If yes, can you describe the behavior of the LED lights? Furthermore, we also need to confirm the type of charger that you are using. DJI RC supports up to 15 W (5 V, 3 A) charging power. Please attempt to turn it on by doing a short press and then a long press. If you can share with us a video showing the RC's reaction to charging and turning on, we would appreciate it. We look forward to hearing back from you. Thank you for your cooperation.
2022-11-3
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eytand
lvl.1
Flight distance : 81558 ft
United States
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It shows no sign of charging, there’s no lights on like usual. The same cable charges the drone with no problem.
2022-11-3
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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Hello friend! I have the same issue after their Last update, their support told me that it's ok, great? Ok having non working device for my money! Do you know when you drone was made? The quuality of Dji sucks ((
2022-11-3
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eytand
lvl.1
Flight distance : 81558 ft
United States
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I updated the firmware a couple days ago and flew the drone since then, maybe that’s the cause. What baffles my mind is there’s no way to force restart the device without sending it in.  
2022-11-3
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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eytand Posted at 11-3 15:31
I updated the firmware a couple days ago and flew the drone since then, maybe that’s the cause. What baffles my mind is there’s no way to force restart the device without sending it in.

Got it, so awful situation. I'm going to find simple rc without screen. It's more simple. And this new rc is garbage
2022-11-3
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DJI Natalia
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Berhatz Posted at 11-3 15:22
Hello friend! I have the same issue after their Last update, their support told me that it's ok, great? Ok having non working device for my money! Do you know when you drone was made? The quuality of Dji sucks ((

Hi, there. We are sorry for the inconvenience caused.
May we know how you contact our support and could you please send us the relevant number so that we can confirm your problem with them?
You can also try pressing and holding the power button for about 15s to power on DJI RC and see if it can be powered on.
If it can be powered on then, we suggest you update the firmware to the latest version. If there are still problems, please let us know.
Thank you for your understanding.





2022-11-3
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Lieutenant
lvl.4
Australia
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Try it without the SD card in case it has a short.
Also try holding on/off button for 10 seconds or try holding any button while pressing on/off button.
2022-11-3
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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Lieutenant Posted at 11-3 18:33
Try it without the SD card in case it has a short.
Also try holding on/off button for 10 seconds or try holding any button while pressing on/off button.

Thanks for the advice, no result. I will try to sell it for spare parts.
2022-11-3
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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DJI Natalia Posted at 11-3 22:25
Hi, there.
Sorry for the late reply.
You can try to press and hold the power button for about 15s to power off DJI RC. Then power on the remote controller, and it can be powered off normally.

Our rc’s can’t turn on!!!! do you read messages?  I think you are out of touch with reality
2022-11-3
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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DJI Natalia Posted at 11-3 22:25
Hi, there.
Sorry for the late reply.
You can try to press and hold the power button for about 15s to power off DJI RC. Then power on the remote controller, and it can be powered off normally.

How can it be updated without even any sign of life? No more conversation in your chat! people should see how you will solve the problem with your defects
2022-11-3
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DJI Natalia
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Berhatz Posted at 11-3 23:24
How can it be updated without even any sign of life? No more conversation in your chat! people should see how you will solve the problem with your defects

Hi, there.
Please don't worry and sorry for the typo, but the suggestions works, you can try to use our suggestions to see if your problem can be resolved.
If you still meet any problems, please let us know or you can send us your DJI RC via this link: https://www.dji.com/support/repair
If there is anything else that we can help with, please let us know as well.
Thank you for your support.
2022-11-3
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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DJI Natalia Posted at 11-3 23:37
Hi, there.
Please don't worry and sorry for the typo, but the suggestions works, you can try to use our suggestions to see if your problem can be resolved.
Also, you can update your firmware via Assistant 2.

Can the assistant see the powered off rc?
2022-11-4
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DJI Natalia
Administrator

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Berhatz Posted at 11-4 00:02
Can the assistant see the powered off rc?

Thanks for the soon reply and sorry for the confusion. Assistant 2 can not see the powered-off RC. You may need to try to press and hold the power button for about 15s to power on DJI RC and see if it can be powered on or not. If it can be powered on, you can update your firmware via Assistant 2.
If the above steps fail, please let us know.
Thank you again for your support and soon reply.
2022-11-4
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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DJI Natalia Posted at 11-4 02:17
Thanks for the soon reply and sorry for the confusion.
Please try to press and hold the power button for about 15s to power off DJI RC. Then power on the remote controller first. And then you can update your firmware via Assistant 2.
If the above steps fail, please let us know.

What kind of robot are you? May be it’s better to speak another language with you?
2022-11-4
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DJI Natalia
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Berhatz Posted at 11-4 02:25
What kind of robot are you? May be it’s better to speak another language with you?

Thank you for the reply.
You can try to press and hold the power button for about 15s to power on DJI RC.
1.        If you fail on this step (can not power on your controller), please send us your product.
2.        If you can power it on, please update the firmware to the latest version.
Hope the above explanation can help you with your problem.

2022-11-4
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SysAdm
lvl.1

Canada
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I'm in the exact same situation. My DJI RC is dead. I tried holding the power button for about 15s to power on DJI RC but no luck.
2022-11-4
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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DJI Natalia Posted at 11-4 02:48
Thank you for the reply.
You can try to press and hold the power button for about 15s to power on DJI RC.
1.        If you fail on this step (can not power on your controller), please send us your product.

I went to the independent service center today.  They said that the power controller is failing due to the poor quality of the parts.  Once again I am convinced that DJI is no longer the leader.  For a couple of years we fought for the quality of DJI Fly, now it's even worse. You have completely lost me as a client.  I wanted to give you another chance by buying a new drone.  But all in vain!  you could not even answer me, although your employee in the support chat promised that they would contact me.  Disgusting service, now also disgusting drone quality.  I will turn to bloggers for help so that as many people as possible learn about your attitude!
2022-11-4
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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SysAdm Posted at 11-4 07:27
I'm in the exact same situation. My DJI RC is dead. I tried holding the power button for about 15s to power on DJI RC but no luck.

Hello!  Dji save on the quality of parts, it will be easier for you to buy another drone, or try to return it under warranty.  The problem is massive in new versions from September, but DJI will never admit it
2022-11-4
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fans73d93c47
lvl.1

Netherlands
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Faced same sitiation today. Went for a vaction to mountains. Came on the top of the mountain. Take out my DJI Mavic 3 Classic. And...DJI RC did not start. At all. Black screen. Nothing happens. Vacation is ruined!!!
2022-12-18
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Berhatz
Second Officer
Flight distance : 218980 ft
Russia
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fans73d93c47 Posted at 12-18 04:07
Faced same sitiation today. Went for a vaction to mountains. Came on the top of the mountain. Take out my DJI Mavic 3 Classic. And...DJI RC did not start. At all. Black screen. Nothing happens. Vacation is ruined!!!

Did you buy this remote together with the drone? I noticed that people have a problem only in such kits
2022-12-20
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