Hi, has anyone had a problem with updating the air 2 s ? I can`t fly at all as I keep getting messages to say I need to update my firmware. When I try it, it always says instalation failed and not allowed to fly. It started with the Japanese fly restrictions, but now it says al USA restrictions too. Not really much use living in the UK.
I try to by pass all of this and see if I can fly, but always have to pair with the drone.
All my other drones are fine and updates work well, but the AIR 2 S is nothing but problems and not even been able to fly it since before the so called updates.
HELP, PLEASE.

Hi there. Dave8646, I am sorry for the difficulties you experienced. Could you please try to update the firmware by the DJI Assistant 2 (https://www.dji.com/uk/downloads ... sumer-drones-series) and check if the firmware can be updated successfully?
Please keep us updated if the firmware still fails, a screenshot of the error message would be highly appreciated. Thank you.

Hi,

You might be better off posting in the products section of this forum. That is way more active!
https://forum.dji.com/forum-129-1.html

DJI Susan Posted at 11-13 23:16
Hi there. Dave8646, I am sorry for the difficulties you experienced. Could you please try to update the firmware by the DJI Assistant 2 (https://www.dji.com/uk/downloads/softwares/dji-assistant-2-consumer-drones-series) and check if the firmware can be updated successfully?
Please keep us updated if the firmware still fails, a screenshot of the error message would be highly appreciated. Thank you.

Hi, I have tried this and still doesn`t work. I tried the controller again and again, it just won`t upload. Here are some pics for you.

Dave8646 Posted at 11-19 13:12
Hi, I have tried this and still doesn`t work. I tried the controller again and again, it just won`t upload. Here are some pics for you.[view_image][view_image][view_image][view_image][view_image][view_image]

Sorry for this situation, if the firmware can not be updated even with DJI Assistant 2 on the computer, you may consider sending the drone back to us for further diagnosis and service.

Please fill out the online repair request on our official web and send it back. Here is the link: https://www.dji.com/support/repair
We will do our best to help this out.

DJI Susan Posted at 11-21 04:34
Sorry for this situation, if the firmware can not be updated even with DJI Assistant 2 on the computer, you may consider sending the drone back to us for further diagnosis and service.

Please fill out the online repair request on our official web and send it back. Here is the link: https://www.dji.com/support/repair

Hi, OK I have done this and will package the drone and controller to you as soon as possible

Dave8646 Posted at 11-26 18:00
Hi, OK I have done this and will package the drone and controller to you as soon as possible

Hi,
The drone will be posted tomorrow. I tried again tonight to upload the firmware, and still the same message, it failed to upload.
My case number if you need it is, CAS-11261368-POHIKG
Thanks

Dave8646 Posted at 11-26 19:00
Hi,
The drone will be posted tomorrow. I tried again tonight to upload the firmware, and still the same message, it failed to upload.
My case number if you need it is, CAS-11261368-POHIKG

Thank you for getting back to me, the shipping label has been sent to you, please send it back to our service center for further assistance. I will also keep an eye on the status, hope your case will be sorted out soon.
Any further assistance is required during the service, please feel free to ask.