Hi there, everyone knows that most DJI drones are powered by intelligent flight batteries, so what are we talking about when we call a drone battery as “intelligent”? Let's have a closer look into DJI’s intelligent flight batteries, and this guide walks you through some details, including a brief introduction, common error messages and malfunctions, and battery maintenance and after-sales services. Hope this guide helps in even a little way to better use and service your drone batteries.

A Brief Introduction to Intelligent Flight Batteries

  

For the sake of transportation safety, new intelligent flight batteries are set in Sleep mode before shipment. Therefore, when receiving a new battery, it is required to charge it to wake it up.

Insert the battery into your drone and get started after the battery is fully charged. Connect your drone to the related app, enter the Battery Info page, and you will see the related battery information, including Battery Cell Status, Battery Voltage, Battery Temperature, Battery SN, and Battery Cycle Counts.

Battery Cell Status shows the current number of cells and whether these cells are in a good state. The battery icons on the app change into different colors, from green to yellow and then red, according to the current battery level. If no error messages are prompted on the app, the battery can be used normally.

Battery Voltage is a significant indicator measuring the performance of a battery. On a DJI app, the “Battery Voltage” field displays the sum of cells voltage. You can fly the drone normally as long as no error message is prompted on the app. In case of a prompt saying “Battery voltage difference too large”, it is necessary to fully charge and discharge the battery. If the problem still exists after going through the above step, and your battery is within the warranty, send it back to DJI for after-sales service. If the battery is out of warranty, it is recommended to use other normal batteries.

Battery Temperature displays the current temperature of the battery. If the battery temperature is over 65℃ (149°F), it is suggested to lower the flight speed. If it is higher than 70℃ (158℉), the battery will probably catch fire or even explode. You should check the battery temperature at any time in midflight. If the temperature is too high, land and cool the battery down in time. When the ambient temperature is low, warm up the battery before takeoff. If it is a consumer drone battery, it can be operated at 0° to 40℃ (41° to 104°F).

Battery SN is unique to each battery, also known as the ID card of a battery. If you have multiple batteries, you can distinguish the batteries by their SN. When requesting an after-sales service for a battery, it is required to submit the battery SN.

Battery Cycle Count is the number of times that a battery has gone through a cycle. A battery cycle count is not the times that you charge a battery, but simply refers to the times that the battery consumption accumulates to 75% of the battery capacity. When the battery cycle count is over 200 times, battery performance will decline. In this case, it is recommended to replace the battery with a new one.

Note: For the DJI FPV, it is recommended to replace the battery once the battery cycle count reaches 100.
For the specifications of different intelligent flight batteries, as in, capacity, voltage, and max charging power, please refer to this article “Intelligent Flight Battery Technical Specifications” for help.
*Applicable Products: DJI Mavic 3, DJI Air 2S, Mavic Air 2, DJI Mini 3 Pro, DJI Mini 2, DJI Mini SE,  Phantom 4 Pro series, and DJI Avata.

Common Error Messages and Malfunctions

  

Although intelligent flight batteries cannot speak like a real person, you can also read its status through the status indicators. The indicators can not only tell the current battery level and the on/off state of a drone, but can also be used for prompting error messages. We all know that when a battery is charging, the indicators are blinking in sequence. What if the indicators are not blinking in sequence, or only a certain indicator is blinking, and the device cannot be charged?
Click→ Abnormal LEDs Status While Charging and Solutions for details.

*Applicable Products: DJI Mavic 3, DJI Air 2S, Mavic Air 2, DJI Mini 3 Pro, DJI Mini 2, DJI Mini SE, Mavic Mini Phantom 4 Pro, Phantom 4 Pro V2.0, DJI FPV, Spark, and DJI Avata.

DJI’s intelligent flight batteries can not only report an error during charging, but also prompt an error message on the related app if an error is detected when connected to the drone. Check the details below for some common app error messages and solutions.

  

Overcurrent During Discharge

When the discharge current exceeds the maximum discharge capacity of the battery, do not fly aggressively.

Overheating During Discharge

If the battery overheats during discharge, the drone will automatically reduce the power to ensure better battery performance.

Low Temperature During Discharge

If the battery is in an extremely low temperature during discharge, land the drone in time to ensure better battery performance.

Abnormal or Damaged Battery Cell

Stop using the battery, and replace it with a normal one.

Users have reported some battery charge failures on DJI Forum, which were probably caused by the following reasons.
Power Cable/Adapter Malfunctioning: Replace the power cable or battery, and run a cross test to troubleshoot.
Poor Connection Between Battery and Battery Charging Port: If the charging port is dirty, wipe it clean with a dry cloth, and try again.
Battery Over-Discharge: After left idle with a low battery level for a long period of time, the battery may over discharge, and therefore cannot be powered on and charged.

If the battery indeed has a charging failure, and is within warranty, send it back to DJI for after-sales services. If it is out of warranty, it is recommended to replace it with a new one, and properly dispose it.

Swollen batteries were mentioned by users on the DJI Forum as well. As batteries are made up of chemicals inside, improper maintenance, over-discharge, collision, and water-damaged may lead to this problem. If you find that your battery is slightly swollen soon after a flight and it will return to its normal state after left idle, it is a normal phenomenon, please feel assured to use it.

  

However, if the battery is swollen and cannot be restored, do not use it any more. If it is within warranty, send it back to DJI for further diagnosis. If it is out of warranty, replace it with a functioning battery.

Battery Maintenance and After-sales Service

As we all know, batteries are consumables. Due to the chemical characteristics of lithium-ion batteries, the capacity and performance of lithium-ion batteries will naturally decrease as the use time and cycle counts increase. However, if such batteries are properly serviced, its service life can still be extended. Here are some battery maintenance tips. Hope these will help.
1. Always store Intelligent Flight Batteries in a well-ventilated place.
2. Charge and discharge the battery about every three months to maintain good conditions of the battery active materials and extend lifetime of the battery.
3. Cool down the battery after a flight, and then charge it. Otherwise, it may cause damage to the battery.
4. If the battery is stored after completely drained, it may over-discharge and be damaged. The battery will enter Hibernation/Sleep mode if depleted and stored for a long period of time. Recharge the battery to bring it out of Hibernation/Sleep mode.
5. If a battery will not be used for 10 days or longer, discharge it to 40%-65% state of charge (until LED 3 lights up or blinks) for storage.

Note: The remaining part of this article will walk you through the auto-discharge function of DJI's intelligent flight batteries. By saying Battery Auto-Discharging, we mean that the battery will discharge itself to a preset battery level within a specified time. Take DJI Mavic 3 Intelligent Flight Battery as an example, the battery automatically discharges to 96% of the battery level when it is idle for three days, and automatically discharges to 60% of the battery level when it is idle for nine days. To learn more about the auto-discharging function of DJI’s intelligent flight batteries, refer to the following article.
Click →Introduction to DJI Intelligent Flight Battery Auto-Discharging Rules to have a better look into the rules.
*Applicable Products: DJI Mini Series, DJI Mavic Series, DJI Air Series, Spark, Phantom Series, Inspire Series, and DJI FPV.

Careful maintenance is of course necessary, but accident happens. In case of a battery failure, just feel free to contact DJI Support for further help. DJI warrants batteries damaged due to non-user errors within warranty. Currently, intelligent flight batteries of most DJI consumer drones, with less than 200 charge cycles, are warranted for 12 months. As the warranty period varies among different products, please refer to the after-sales policies specified on DJI Official Website.
Hope this article can help. If you like this post, don't forget to like and share with others.

Thanks for the info!

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Stop Spamming this Forum ....... this is not Dji Related .....

Thank´s, its very useful information

Very informative guide.  

Thanks for share

I got a new battery and accidentally turned it on when I meant to just see if the light came on by pressing the button.  It must have used the small amount of power that was in it because when I went to put it on the charger I wasn't getting any light when pressing the button. Now I can't even get it to do anything I'm guessing because I don't have the small amount of power in the new battery for the charger to recognize it.  What can I do?

I've found that my new DJI batteries and RCs will not charge for the first time on any kind of fast/quick charger. They will only charge for the first time on regular, old usb charger. After that, they will charge on a fast charger.

#Quick Reply Here#there is a big shortage of mavic pro 2 batteries on the market. I can't even find them from the DJI online store. it is not too old a model to create an impression on the market and 1 year ago it was the best model on the market. Is there any information what will happen?

thanks for information, Dude.

Thanks for the info man

I want to formally complain about battery communication error issue. I have purchased DJI Mini 3 Pro a month back, and lost it today in Friedrich Wilderness Park because of Battery Communication Error. It was a huge investment for me, DJI should solve this battery issue properly, so that no one else lose their hard earned money. Buying that drone was my dream for 2 years, and now I lost that because of battery issue. My flight was all good, while returning to home the RC was no longer received signal from drone. I am very sad and incurred financial loss, so I am raising this complaint. It was not at all my fault, but this known issue ruined my dream.

I want to formally complain about battery communication error issue. I have purchased DJI Mini 3 Pro a month back, and lost it today in Friedrich Wilderness Park because of Battery Communication Error. It was a huge investment for me, DJI should solve this battery issue properly, so that no one else lose their hard earned money. Buying that drone was my dream for 2 years, and now I lost that because of battery issue. My flight was all good, while returning to home the RC was no longer received signal from drone. I am very sad and incurred financial loss, so I am raising this complaint. It was not at all my fault, but this known issue ruined my dream.

djiuser_MbseFmVBn6fc Posted at 12-4 10:01
I want to formally complain about battery communication error issue. I have purchased DJI Mini 3 Pro a month back, and lost it today in Friedrich Wilderness Park because of Battery Communication Error. It was a huge investment for me, DJI should solve this battery issue properly, so that no one else lose their hard earned money. Buying that drone was my dream for 2 years, and now I lost that because of battery issue. My flight was all good, while returning to home the RC was no longer received signal from drone. I am very sad and incurred financial loss, so I am raising this complaint. It was not at all my fault, but this known issue ruined my dream.

Hi, I am sorry to read about the loss of your drone. May I know if you have reported this case and filed a case number in our system?
Please refer to this flyaway guide https://forum.dji.com/forum.php? ... &extra=page%3D1 for further assistance on your situation. And please let me know your case number if you have started a case. Thank you.

Good guide for all dji product consumers.

https://www.youtube.com/watch?v=i2gBgztwCws&ab_channel=DesiDrone

Helpful information, thank you.

Thanks for the information! It is very helpful. As I am also dealing partially batteries, I am glad to see that DJI inserted the auto-discharge function in the batteries because it does prolong their life.

Thanks for the info!

Thank You!

Hi All, could anyone tell me why I can’t see all 3 my Dji mini 3 pro batteries on the battery cell status screen.

Thanks

fansb0159189 Posted at 2022-11-27 02:48
I got a new battery and accidentally turned it on when I meant to just see if the light came on by pressing the button.  It must have used the small amount of power that was in it because when I went to put it on the charger I wasn't getting any light when pressing the button. Now I can't even get it to do anything I'm guessing because I don't have the small amount of power in the new battery for the charger to recognize it.  What can I do?

If your new battery won’t charge I would contact customer support and seek help on the matter. Good luck!

If a battery is slightly swollen and does not seat completely onto the drone, there seems to be a risk that the battery may become disconnected during flight. Is it time to replace these batteries?

thanks very much!

Something ive noticed when charging my brand spanking new mini 2SE, is the light will go off on the battery indicating a fully charged battery, insert into drone and its already at 95 - 90% even before take off. the battery has only had 3 or 4 charging cycles.....

On my new Mini 2SE,  when the drone is sitting idle both controller and drone are "ON" - after merely a few minutes the battery gets fairly warm - checked the temp and rising 36 +  C.
I'm indoors and the room temp is around 21 C.

I'm just wondering if this temperature on the battery in this state is normal?

And what is the Max temperature it can reach in this state and still be within the normal range?

-------------

Haven't flown my A2S or charged the batteries in a year.  Bad thing to do, I know.  Gonna see if they charge.  Since they are over 1 yr old I suppose if they don't charge I'll need to acquire new ones.  Wish me luck they charge!
Update - all 3 still have 2 solid lights and are now, hopefully, charging.  The RC Pro though had no lights but appears to be charging.  Gonna keep time on how long it takes to charge these.


Update - at least all 3 batteries still had 2 solid lights.  We'll see how long they take to charge.  My RC Pro however had no lights but appears to be charging.

Thank you forthe info

Thanks for that article, some of it is common sense but a lot of the information you wouldn't know if hadn't read it. I live in the UK, I think that it's worth mentioning about disposing of damaged batteries. This type of battery is responsible for a lot of fires in waste recycling plants so avoid just putting it in your bin.

Thank you for sharing.

Quite helpful. i always wondered why i would see my previously fully charged AIR 2S batteries on 3 bars after a week or so of being idle

What is the best way to store TB48 batteries from DJI Inspire 1 v2.0?

DJI Susan Posted at 2022-12-5 00:35
Hi, I am sorry to read about the loss of your drone. May I know if you have reported this case and filed a case number in our system?
Please refer to this flyaway guide https://forum.dji.com/forum.php?mod=viewthread&tid=279293&extra=page%3D1 for further assistance on your situation. And please let me know your case number if you have started a case. Thank you.

no replacement as i expected   so disappointed

I have some questions, probably is better to create a separate post -->  but I Have no permissions , probably becase I'm a new user.
avoid the PD certification in DJI MINI 3 (Normal version not pro)
In general what are the PD certification and watts supported for all components that arrived in my fly more combo for MINI 3

1. Cables -->  What are the cables included specifications, are those USB 3.1, usb 3.2? or even USB4?
What is the PD certification 3 or 3.1 and The watts. example are 65W and 20V, 5A or much less?
this to answer if the fast charge will be supported with this cables or I need to use my own cables.


2. The RC remote control --> What is the maximun supported Watts and is also PD certified?
What are the specifications to charge, Can I use a 140W  PD 3.1 Charger and cable for example?


3. The battery bank.-.> I guess are 30W in the PD specifications, Is this correct?

4. The USB - Charger in the dron itself --> I noticed that 2 batteries wasl almost charged in the Power bank, while only one battery was charged in the dron itself.
Probably this USB port is not enable with fast-charge and is not PD certified?


Could you please clarify my doubts --> My idea is to use a Wall charger PD 3.1 with 3 outputs to charge the RC and the battery bank in simultaneous with an USB4 cable(I already have the charger and the cable)

I just want to be sure that all the devices from JDI are PD certified in this case; I can use my own charged without any worries.

It would be great if DJI offered a rebate on old batteries toward the purchase of a replacement. Or a core value discount.

I'm a noob and am curious if the batteries need to be in the drone in order to discharge. I have the Mini4 Pro.

djiuser_m9Ud8fCpLjX9 Posted at 1-8 07:50
I'm a noob and am curious if the batteries need to be in the drone in order to discharge. I have the Mini4 Pro.

Hi there. Thank you for reaching out. It is suggested to remove batteries from the aircraft when stored for an extended period. Please refer to the DJI Help Center to be guided on how to properly maintain your batteries. You can use this link to check it: https://support.dji.com/help/con ... lhFQ%25253D%25253D.. Have a great day ahead.

DJI Tony Posted at 1-9 03:12
Hi there. Thank you for reaching out. It is suggested to remove batteries from the aircraft when stored for an extended period. Please refer to the DJI Help Center to be guided on how to properly maintain your batteries. You can use this link to check it: https://support.dji.com/help/content?customId=en-us03400006549&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper&encryptId=D1Yh2Pb1ycWtdMudzSlhFQ%25253D%25253D.. Have a great day ahead.

Thanks for the info. I will keep them separate from the drone and let them discharge on their own in the case.

djiuser_m9Ud8fCpLjX9 Posted at 1-12 15:39
Thanks for the info. I will keep them separate from the drone and let them discharge on their own in the case.

You are most welcome. You can always reach us if you have further concerns. Have a great day.