Today i received my order (0300481852150) with some stuff from DJI. One product was a macro lens for Action 2 camera. After many tries and a factory reset of the camera, there was no success to be detected from the camera.
For sure, the protective case is removed and the relevant setting is on.
I exported a log (too many files) but they are not supported to be attached.
Thank you in advance

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Please note that you can install the Macro Lens to your DJI Action 2 without removing the magnetic protective case. In addition, when installing the lens, please make sure that you enable the Macro Lens Detection function (Swipe down on the touchscreen from the top to enter Settings - Macro Lens Detection.). If the issue persists, please provide us with a short video showing the issue, you may upload the video to Google drive or Youtube and send the link here to us. Please keep us posted. Thank you.

DJI Paladin Posted at 11-24 19:11
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Please note that you can install the Macro Lens to your DJI Action 2 without removing the magnetic protective case. In addition, when installing the lens, please make sure that you enable the Macro Lens Detection function (Swipe down on the touchscreen from the top to enter Settings - Macro Lens Detection.). If the issue persists, please provide us with a short video showing the issue, you may upload the video to Google drive or Youtube and send the link here to us. Please keep us posted. Thank you.

Hello there
There is a youtube video for watch.
https://www.youtube.com/watch?v=00sAbppEvic

Thank you in advance

DJI Paladin Posted at 11-24 19:11
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Please note that you can install the Macro Lens to your DJI Action 2 without removing the magnetic protective case. In addition, when installing the lens, please make sure that you enable the Macro Lens Detection function (Swipe down on the touchscreen from the top to enter Settings - Macro Lens Detection.). If the issue persists, please provide us with a short video showing the issue, you may upload the video to Google drive or Youtube and send the link here to us. Please keep us posted. Thank you.

Hello there
There is a youtube video for watch.
https://www.youtube.com/watch?v=00sAbppEvic

Thank you in advance

Triantafillos Posted at 11-28 10:38
Hello there
There is a youtube video for watch.
https://www.youtube.com/watch?v=00sAbppEvic

Thanks for the video provided. We will forward it to the corresponding team for further confirmation.

DJI Mindy Posted at 11-29 04:08
Thanks for the video provided. We will forward it to the corresponding team for further confirmation.

Thank you!

Triantafillos Posted at 11-29 07:55
Thank you!

Hi there, we confirmed with the corresponding team that you may need to submit a case and send them back for further testing. If it's still within the replacement service period, you can submit a replacement request through the link below. https://repair.dji.com/repair/replacement?lang=en

DJI Mindy Posted at 11-29 19:46
Hi there, we confirmed with the corresponding team that you may need to submit a case and send them back for further testing. If it's still within the replacement service period, you can submit a replacement request through the link below. https://repair.dji.com/repair/replacement?lang=en

I have an issue of submitting the serial number. No serial number is recognized.This is the picture of the product.

Triantafillos Posted at 11-30 00:41
I have an issue of submitting the serial number. No serial number is recognized.This is the picture of the product. [view_image][view_image]

Could you please try to use the serial number of Action 2? Please note to send back the camera and the macro lens for testing so that we can check what's the problem.