Hi Tha DJI Go 4 app on my new Samsung S21 FE with Android 12 is not displaying the camera feed from the drone. Everything elase seems to be working OK

Have you seen this thread about a black camera feed?

https://forum.dji.com/forum.php? ... &extra=page%3D1

Hi, GJB96. Thank you for reaching out and we're sorry for the inconvenience. Can you please confirm if you're getting any error messages? If you can provide a screenshot or video that will be much appreciated. We will wait for your reply. Thank you.

DAFlys Posted at 11-25 02:57
Have you seen this thread about a black camera feed?

https://forum.dji.com/forum.php?mod=viewthread&tid=279398&extra=page%3D1

Hi. Thanks. I tried it with no luck

DJI Gamora Posted at 11-25 03:28
Hi, GJB96. Thank you for reaching out and we're sorry for the inconvenience. Can you please confirm if you're getting any error messages? If you can provide a screenshot or video that will be much appreciated. We will wait for your reply. Thank you.

Thankyou for getting back to me. I've attached screen shots. There are no error messages.

GJB96 Posted at 11-26 01:06
Thankyou for getting back to me. I've attached screen shots. There are no error messages.

Hi, GJB96. Thank you for the reply. Can you please try another mobile device, like an iOS device? If the issue persists, please provide us with the following information:

1、Aircraft model
2、Aircraft firmware version,
3、App version
4、Mobile device model and system version
5、App log

How to get the app logs:
• Connect the Android device to a computer. Tap “Transfer files” in the “USB connection mode” that appeared on the mobile phone.
• Click the mobile phone icon in “My Computer” and go to internal storage.
• Find the file path \DJI\dji.go.v4\LOG
•  Copy and paste the entire “LOG” file folder to the local drive and add the file folder to the compressed folder.


Please keep us posted. Thank you

Hi


GJB96 Posted at 11-26 01:06
Thankyou for getting back to me. I've attached screen shots. There are no error messages.

Hi, GJB96. Thank you for the reply. Can you please try another mobile device, like an iOS device? If the issue persists, please provide us with the following information:

1、Aircraft model:
2、Aircraft firmware version,
3、App version
4、Mobile device model and system version
5、App log

GJB96 Posted at 11-28 14:49
Hi

Hi

The aircraft and App work perfectly on my Samsung Galaxy S7 with Android 8.

1、Aircraft model: Mavic 2 Zoom
2、Aircraft firmware version: 01.00.0770
3、App version4.3.54
4、Mobile device model and system version Samsung Galaxy S21 FE
5、App log: Error log ERROR_POP_LOG.zip (1.29 KB, Down times: 0)

2022-11-28 Upload

Click on the file name to download attach Attached