1TimeCustomer
New
Austria
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Just a short introduction, I am a senior computer technician in my company, photography is one of my hobbies, and since we are a few hundred people here in Austria, people often ask me if I heard of or tried this and that (yes, I am the companies test subject), and since I did not want to invest too much money into a large gimbal, the DJI Pocket 2 seemed to be ideal, even more so considering the footage made with it I have seen so far was very good.
I will never ever again purchase literally any product of DJI in my life.
The Pocket 2 would not connect to the (absolutely insanely overblown btw) DJI Mimo App on my Samsung phone; after five tries, the device is now a brick. We checked this forum, various videos on YouTube, et cetera, nothing worked, we technicians here have gotten frustrated by this thing to no end, so here is what I will do:
Second, we will try to dig out some old iPhone in a last attempt to get the already locked device back to life. If that should fail, the device will be dissambled to get the battery out (which of course means that the device will be destroyed), for the battery needs to be recycled seperately, and the rest will go into the e-waste.
First, we already warned everybody who was curious about the Pocket 2 about this product, I also wrote to a few review-sites, will warn our retailer about the product also, and will contact our national organisation for customer-protection. Do not be mistaken:
The DJI Pocket 2 is a defective product.
There is no technical or legal reason for being forced to activate the device for issues of warranty (see devices of other manufacturers), the activation process itself however works so unreliably, that there is a very good chance that you will get yourself a € 300.- (or more!) paper weight. Since customers (contrary to e.g. smartphones) can expect a camera to work without activation of any kind, I think the way DJI handles this may also be problematic from a legal point of view, but I will customer protection figure this one out.
The way I see it, the manufacturer did not provide a solution despite the problem being known for years, neither has the activation process been made reliable, or – which would be the more reasonable approach – made optional, so … this. is. it. I will see if we can get that brick back to life with an old iPhone, if not, it gets destroyed, in any case however rest assured that this is the only time I ever bought something from DJI.
Impressive hardware alone is not “it”, anybody remember the Zune? Its hardware, sound quality et cetera was actually better (!) than that of the competition, and it still failed as a product. DJI? No trust, not now, not in the future.
What I just wrote is not basis for discussion or something, it is a statement. I do not care for corporate blah-blah or wasting time with tech-support, I am in the industry for about 30 years, too long to not know what's going on. DJI? Thanks, but no thanks. I will see what the competition has to offer should the need for gimabals, drones,… arise, with this manufacturer however I am through. Have a nice day. |
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