I fly my drone today, i got gps signal weak, and the drone started climbing up and the altitudine was so wrong. The battery drained very fast and the drone fell in a forest 2km away from homepoint. It fell aprox 1000m. I searched the forest and I didn't found it. What should I do?
https://youtu.be/tlY-awF5TWk

Hi there. I am sorry to know about the unfortunate event that happened to your DJI Mini SE drone. Since you were not able to retrieve the aircraft, please report a flyaway case at https://repair.dji.com/repair/flyaway-apply or contact our support at http://www.dji.com/support to start a case for further assistance. Thank you.

I report the flyaway, but i don't think I will get another drone or retrieve my drone

Dji mini se is ... bye dji mini 2.

djiuser_elmIyQiglT87 Posted at 12-23 01:56
I report the flyaway, but i don't think I will get another drone or retrieve my drone

Thank you for the information. We are sorry to read about this and if you feel this way. Not to worry, as long as the unit is still within the service guarantee period, we can forward an investigation request and data analysis can be applied to determine its cause. We'll send you an offer depending on the results. To clarify, were you able to create a fly-away report or sent a report by reaching our support line through the link provided?

I was able to create a flyaway report few days ago, i think the problem was the gps because the i get a lot of gps signal weak errors and the drone entered Atti mode. It show the descending speed of 38m/s while in flight. Because of this drone fly-away on 22 of December, my Christmas was a bit bad, but i start felling better. Thank you for support.

I was able to create a flyaway report few days ago, i think the problem was the gps because the i get a lot of gps signal weak errors and the drone entered Atti mode. It show the descending speed of 38m/s while in flight. Because of this drone fly-away on 22 of December, my Christmas was a bit bad, but i start felling better. Thank you for support.

djiuser_elmIyQiglT87 Posted at 12-27 11:04
I was able to create a flyaway report few days ago, i think the problem was the gps because the i get a lot of gps signal weak errors and the drone entered Atti mode. It show the descending speed of 38m/s while in flight. Because of this drone fly-away on 22 of December, my Christmas was a bit bad, but i start felling better. Thank you for support.

Hello, there. Sorry to hear that. We saw that you have created a flyaway case. If you have any questions later, please feel free to talk.

DJI Wanda Posted at 12-27 19:06
Hello, there. Sorry to hear that. We saw that you have created a flyaway case. If you have any questions later, please feel free to talk.

I don't have more questions. Now i will wait to see what happens

djiuser_elmIyQiglT87 Posted at 12-27 22:23
I don't have more questions. Now i will wait to see what happens

Thanks for your reply. Should there be anything we can help you, please let us know.

DJI Wanda Posted at 12-27 23:08
Thanks for your reply. Should there be anything we can help you, please let us know.

I want to know how long will it take to verify the case and hopefully get another drone?

djiuser_elmIyQiglT87 Posted at 12-28 01:23
I want to know how long will it take to verify the case and hopefully get another drone?

Could you please tell us your case number so that we can check your case status? Thanks.

DJI Wanda Posted at 12-28 01:39
Could you please tell us your case number so that we can check your case status? Thanks.

This is case number: CAS- 11485679-F7F2G5
I also have a screen record if it help you. https://youtu.be/tlY-awF5TWk

I also have some questions:
Right before the flyaway the drone entered Atti mode and on the AirData UAV it show "Exiting GPS mode: unknown error" and i don't know what that means.
Also the battery was 0% and the drone entered auto power off. But in the AirData the landing battery is 4%.

djiuser_elmIyQiglT87 Posted at 12-28 02:12
This is case number: CAS- 11485679-F7F2G5
I also have a screen record if it help you. https://youtu.be/tlY-awF5TWk

We just checked your case and found that our teams would like to have more information from you. Would you please check and offer to us?
We need the information below ;
1. The incident date, time, and detailed description;
2. The whole flight record folder(including the MCDatFlightRecords folder) ;
3. The cached video;
Please upload that information to a cloud drive and share the link. Thanks.

How i can find the flight log folder?

djiuser_elmIyQiglT87 Posted at 12-28 02:46
How i can find the flight log folder?

You may find the file following the method below:
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/android/data/dji.go.v5/files/FlightRecord
iOS device:
Connect the mobile device that has been connected to the aircraft to the PC, open iTunes, and then export all data under the "flightrecord" folder.

DJI Wanda Posted at 12-28 03:21
You may find the file following the method below:
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/android/data/dji.go.v5/files/FlightRecord

Sorry if its not good, i don't know how to use cloud drivers.      https://drive.google.com/drive/folders/1-WaFYXUTdCQwNjYpnS3HoYM582f-0Ef_

djiuser_elmIyQiglT87 Posted at 12-28 04:13
Sorry if its not good, i don't know how to use cloud drivers.      https://drive.google.com/drive/folders/1-WaFYXUTdCQwNjYpnS3HoYM582f-0Ef_

I post all the information in the link

But how long will it take? Send me a message here

djiuser_elmIyQiglT87 Posted at 12-28 04:29
I post all the information in the link

Sorry for the late response. Could you please also tell us the incident date, time, and detailed description?
Also, would you please open the authority of the Cloud Drive to us?  Thanks.

DJI Wanda Posted at 12-28 23:49
Sorry for the late response. Could you please also tell us the incident date, time, and detailed description?
Also, would you please open the authority of the Cloud Drive to us?  Thanks.

https://drive.google.com/drive/folders/1-WaFYXUTdCQwNjYpnS3HoYM582f-0Ef_

djiuser_elmIyQiglT87 Posted at 12-29 01:23
https://drive.google.com/drive/folders/1-WaFYXUTdCQwNjYpnS3HoYM582f-0Ef_

https://drive.google.com/drive/folders/1-WaFYXUTdCQwNjYpnS3HoYM582f-0Ef_

I put the time, date, description in the link, and i removed the restriction

djiuser_elmIyQiglT87 Posted at 12-29 01:24
https://drive.google.com/drive/folders/1-WaFYXUTdCQwNjYpnS3HoYM582f-0Ef_

I put the time, date, description in the link, and i removed the restriction

Thanks a lot. We have forwarded it to our designated department.

DJI Wanda Posted at 12-29 02:02
Thanks a lot. We have forwarded it to our designated department.

Now, what will happen? And how long will it take?

djiuser_elmIyQiglT87 Posted at 12-29 02:56
Now, what will happen? And how long will it take?

Your data and information will be transferred to our data analysis teams for analysis. It will take 1- 3 business days normally. We will inform you by email once the result comes out.