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Mavic 3 C1 Certification
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742 69 1-11 01:04
Uploading and Loding Picture ...(0/1)
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wisnia1010
lvl.4
Flight distance : 2234938 ft
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Poland
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Hi there. I received the stickers and i wanted to upload the photos for verification, but when i'm trying to do that i get the message "System error. Please try again". Do i need to upload photos in a specific format/size or DJI's server has some temporarily problems ?
1-11 01:04
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we are sorry to know about this issue. Could you please provide us with a picture to check the error message? You may also try to connect to another network to see if it works.
1-11 03:55
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wisnia1010
lvl.4
Flight distance : 2234938 ft
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Poland
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DJI Mindy Posted at 1-11 03:55
Hi there, we are sorry to know about this issue. Could you please provide us with a picture to check the error message? You may also try to connect to another network to see if it works.

Sure, here's the picture of the screen. You can see the message at the top. I've tried to use my phone, laptop, different browsers and nothing works.
Screenshot_2023-01-11-13-14-13-785_org.mozilla.firefox~3.jpg
1-11 04:21
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DJI Wanda
Administrator
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wisnia1010 Posted at 1-11 04:21
Sure, here's the picture of the screen. You can see the message at the top. I've tried to use my phone, laptop, different browsers and nothing works.

Hello, there. Sorry for the inconvenience. Would you please send us the photos you want to upload?
1-11 05:06
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wisnia1010
lvl.4
Flight distance : 2234938 ft
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Poland
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DJI Wanda Posted at 1-11 05:06
Hello, there. Sorry for the inconvenience. Would you please send us the photos you want to upload?

Of course



1-11 05:46
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djiuser_bTrJr7BWfPlq
lvl.2
Flight distance : 183255 ft
Estonia
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I have a same problem
1-11 07:01
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DJI Wanda
Administrator
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Hello, there. Sorry for your inconvenience. Would you please tell us your SN and application number and also offer us three qualified pictures?
1-11 20:14
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DJI Wanda
Administrator
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Sorry for your inconvenience. We have forwarded your application and pictures to our teams. You may check the application after 20-30 minutes.
1-11 20:22
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wisnia1010
lvl.4
Flight distance : 2234938 ft
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Poland
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DJI Wanda Posted at 1-11 20:22
Sorry for your inconvenience. We have forwarded your application and pictures to our teams. You may check the application after 20-30 minutes.

Thank you very much Wanda
1-11 23:43
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DJI Wanda
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wisnia1010 Posted at 1-11 23:43
Thank you very much Wanda

You are most welcome.
1-11 23:48
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djiuser_bTrJr7BWfPlq
lvl.2
Flight distance : 183255 ft
Estonia
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DJI Wanda Posted at 1-11 20:14
Hello, there. Sorry for your inconvenience. Would you please tell us your SN and application number and also offer us three qualified pictures?



Hello Wanda, the requested information has been added
1-12 03:04
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DJI Wanda
Administrator
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Thanks for your reply. We have forwarded your application and pictures to our teams.
1-12 03:22
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djiuser_bTrJr7BWfPlq
lvl.2
Flight distance : 183255 ft
Estonia
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DJI Wanda Posted at 1-12 03:22
Thanks for your reply. We have forwarded your application and pictures to our teams.

Thank you Wanda!
1-12 03:23
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DJI Wanda
Administrator
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You are most welcome.
1-12 03:48
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martin1504
lvl.2
Flight distance : 1130581 ft
United States
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I have the same issue too!

1-12 04:54
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martin1504
lvl.2
Flight distance : 1130581 ft
United States
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Can somebody support me during uploading the photos?

Case Number: Cx20221231000053






Thanks in advance!
1-12 05:15
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fansfe8afcaa
New
Germany
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Hello, please help, same problem.
SN:1581F45TB21AT2AE02ZQ
Case Number: Cx20221219000103


1-12 05:43
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djiuser_9o9j6RDHqRRb
lvl.1

Poland
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Hello, I have the same problem, I can't upload photos. Cx20221211000114
1-12 05:46
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djiuser_9o9j6RDHqRRb
lvl.1

Poland
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1-12 05:49
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DJI Wanda
Administrator
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martin1504 Posted at 1-12 05:15
Can somebody support me during uploading the photos?

Case Number: Cx20221231000053

Hello, there. We have forwarded your application and pictures to our teams.
1-12 19:12
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DJI Wanda
Administrator
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fansfe8afcaa Posted at 1-12 05:43
Hello, please help, same problem.
SN:1581F45TB21AT2AE02ZQ
Case Number: Cx20221219000103

Hello, there. We have forwarded your application and pictures to our teams.
1-12 19:15
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DJI Wanda
Administrator
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Hello, there. We have forwarded your application and pictures to our teams.
1-12 19:17
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martin1504
lvl.2
Flight distance : 1130581 ft
Austria
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DJI Wanda Posted at 1-12 19:12
Hello, there. We have forwarded your application and pictures to our teams.

Thanks for the support and for your efforts!
1-12 20:52
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DJI Wanda
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martin1504 Posted at 1-12 20:52
Thanks for the support and for your efforts!

You are most welcome.
1-12 22:18
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Ceeskens
lvl.2
Flight distance : 33684 ft
Netherlands
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Hi there, after getting my labels try to upload de asked pictures, all I get is a massage "system error", please help.
Thanks
Extra info: 34DDD71C-DBB5-4086-B3FC-36FCFF42FB64.jpeg CB04D4CF-D30B-4815-9883-54B6BD31A8C0.jpeg E7483214-06AA-49FC-BBE3-F97A9F20F8CD.jpeg 8CE4ED90-DA50-4C4F-90DE-08F48617FDA9.jpeg
1-13 05:57
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DJI Wanda
Administrator
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Ceeskens Posted at 1-13 05:57
Hi there, after getting my labels try to upload de asked pictures, all I get is a massage "system error", please help.
Thanks
Extra info: [view_image][view_image][view_image][view_image][view_image]

Hello, there. We have forwarded your application and pictures to our teams.
1-13 06:22
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Ceeskens
lvl.2
Flight distance : 33684 ft
Netherlands
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DJI Wanda Posted at 1-13 06:22
Hello, there. We have forwarded your application and pictures to our teams.

Thank you very much Wanda!,
1-13 06:25
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DJI Wanda
Administrator
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Ceeskens Posted at 1-13 06:25
Thank you very much Wanda!,

You are most welcome.
1-13 06:36
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Ceeskens
lvl.2
Flight distance : 33684 ft
Netherlands
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Hallo there,  maybe a silly question but can somebody help me with the application completion download, I activate the download button but then nothing, where can I find the PDF file, or is it shipping to my adres
Thanks for your support!
1-13 08:43
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Dilnas
lvl.1
Flight distance : 1945994 ft
Germany
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Hi, I have the same problem :/ Please help




1-13 09:17
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djiuser_kGAskSsB1bN4
New
Flight distance : 171591 ft
Luxembourg
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Dear,

Same problem here:

SN:1581F45TB21BP1AE026T
Case Number: Cx20230108000055

Can you please help me?

1-13 13:05
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djiuser_lhHrvKdROXdI
New

Poland
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Hi,
The same situation as others...

SN:1581F45TB21BM2AE0529
Case Number: Cx20221231000112







Thanks for help
1-13 14:39
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DJI Mindy
Administrator
Flight distance : 7 ft
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Dilnas Posted at 1-13 09:17
Hi, I have the same problem :/ Please help

[view_image]

Hi there, could you please provide us with your application number? You can also send it through PM.
1-13 23:36
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we will forward them to our corresponding team for further help. There may be some delay due to the weekend. Thanks for your understanding.
1-13 23:48
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_lhHrvKdROXdI Posted at 1-13 14:39
Hi,
The same situation as others...

Hi there, we will forward them to our corresponding team for further help. There may be some delay due to the weekend. Thanks for your understanding.
1-13 23:49
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djiuser_VMaLxc3oP3jq
New

Germany
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Hi, I have the same problem. Thank you for your help!

SN:1581F45TB21AK1AE01BV
Case Number: Cx20230105000025





1-14 04:50
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djiuser_kGAskSsB1bN4
New
Flight distance : 171591 ft
Luxembourg
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DJI Mindy Posted at 1-13 23:48
Hi there, we will forward them to our corresponding team for further help. There may be some delay due to the weekend. Thanks for your understanding.

Thank you so much!
1-14 07:54
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djiuser_TYqa2L7bckYv
lvl.1

Germany
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Hi I have the same problem. I cannot upload the photos. it states "System error"
My SN: 1581F45TB219S1AD028R
Case Number: Cx20230108000047



1-14 08:11
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djiuser_IPNo9ba8p0Vc
lvl.1
Flight distance : 2530 ft
Germany
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Hallo me too! i can't upload the 3 Photos

SN: 1581F45TB229V00E01XP
CASE NUMBER: Cx20230106000023
20230113_211205.jpg
20230113_211132.jpg
20230113_211125.jpg
1-14 14:03
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djiuser_TljN5wrjbll9
lvl.1
Flight distance : 268927 ft
Germany
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Hello. The same problem, no chance to upload the pics. THX for your help !!!

SN: 1581F45TB22C600E02VY
CASE NUMBER: Cx20230108000019



1-14 15:40
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