Delete this post pls

Hi there. Thank you for reaching out, and we're sorry to read about the error you encountered. Please note that we are using Google Translate to understand your concern. This is generally caused by network connection. Here are some troubleshooting steps you may try to perform:
1. Ensure that you are connected to a Wi-Fi network. If a Wi-Fi hotspot cannot be found, a possible reason could be that the frequency band supported in the remote controller is inconsistent with the remote controller’s Wi-Fi frequency band. We recommend that you turn on your mobile phone’s hotspot or switch to another Wi-Fi network.
2. If the Wi-Fi can be connected normally but a warning stating that there is a network error is shown, we recommend using another device to connect to this Wi-Fi and check whether it works normally.
3. If Wi-Fi is connected but you entered an incorrect password three times while trying to log in with your account number, a warning stating that there is an error with the network is shown when you enter an incorrect password for the fourth time. Even if you enter a correct password later, the “Network Error” prompt will still appear. This is due to the server login limit. Please wait 30 minutes and enter the correct password.
We hope this helps rectify your concern. If the same issue persists, please report back here. We look forward to your update. Have a nice day!

DJI Tony Posted at 1-16 21:46
Hi there. Thank you for reaching out, and we're sorry to read about the error you encountered. Please note that we are using Google Translate to understand your concern. This is generally caused by network connection. Here are some troubleshooting steps you may try to perform:
1. Ensure that you are connected to a Wi-Fi network. If a Wi-Fi hotspot cannot be found, a possible reason could be that the frequency band supported in the remote controller is inconsistent with the remote controller’s Wi-Fi frequency band. We recommend that you turn on your mobile phone’s hotspot or switch to another Wi-Fi network.
2. If the Wi-Fi can be connected normally but a warning stating that there is a network error is shown, we recommend using another device to connect to this Wi-Fi and check whether it works normally.

Olá Toni, obrigado por nada.

Sinto muito o esforço da DJI de nos atender tendo que utilizar tradutor, que coisa ne?
Mas de boa, não sou exigente, apenas quero que meu problema seja resolvido.

Vou perguntar já sabendo que lá vem resposta genérica...
Meu controle Gl300E não carrega o Mapbox, nem reinstalando firmware nem reinstalando APK.

Tem algum procedimento, firmware corretivo, ou ajuda nos devolva a fé no suporte DJI?

DroneHouse Posted at 1-17 10:03
Olá Toni, obrigado por nada.

Sinto muito o esforço da DJI de nos atender tendo que utilizar tradutor, que coisa ne?

We are an English support channel therefore we need to use such a platform to understand your concern. We apologize for any inconvenience caused. Regarding the MapBox issue, we have sent you a PM so kindly check at your earliest convenience. Thank you.

good evening, the maps don't work for me either

Mesmo conectado a uma rede wi-fi funcionando ele sempre fica em 0B/s e já fiz oq vc disse baixar essa atualização num cartão SD e inserir no rádio e não aparece nada sobre atualizar o rádio

Kayke Fernando Posted at 12-6 07:08
Mesmo conectado a uma rede wi-fi funcionando ele sempre fica em 0B/s e já fiz oq vc disse baixar essa atualização num cartão SD e inserir no rádio e não aparece nada sobre atualizar o rádio

Hi, Kayke. Sorry about the trouble. Please try to connect to another network with an Internet connection or login again at different times. And please update the firmware of the remote controller to the latest. You can get the firmware here: https://www.dji.com/downloads/products/phantom-4-pro.  If a warning appears stating that the storage is insufficient, try to save your data and then restore your product to factory settings by going to: “Settings” -> “System Settings” -> “Backup & Reset” -> “Factory Reset”. Have a great day.