My DJI mic receiver seems to have developed a fault. THis seems ot have happened spontaneously, no falls, drop, or other event has caused this.

Basically it turns on and off OK, but the screen is frozen on a battery icon (full) with 'RX' underneath.
Update: I have downlaoded and installed the latest firmware to the receiever, and transmitters since writing the original post. This has made no difference.

It simply won't do anything else.

Please help!

Hello, there. Sorry for your inconvenience. You may press and hold it for 15 seconds to force a shutdown. Please tell us your feedback.

DJI Wanda Posted at 1-27 00:15
Hello, there. Sorry for your inconvenience. You may press and hold it for 15 seconds to force a shutdown. Please tell us your feedback.

Hi there. Yes, I have tried this numerous times. Unfortunately, it had no effect.

manbat Posted at 1-27 00:22
Hi there. Yes, I have tried this numerous times. Unfortunately, it had no effect.

May we have a video to have a look? We will let our engineers watch the video, too.

DJI Wanda Posted at 1-27 00:28
May we have a video to have a look? We will let our engineers watch the video, too.

How?

manbat Posted at 1-27 00:31
How?

Could you please upload it to a cloud drive, like Google Drive or Dropbox? Then, copy the link here.

https://drive.google.com/file/d/1yd9RkAb2m6ZjNFMQyM6hlCBf97fEyGzu/view?usp=drivesdk


Here is the video, as requested. Thanks.

manbat Posted at 1-27 00:50
https://drive.google.com/file/d/1yd9RkAb2m6ZjNFMQyM6hlCBf97fEyGzu/view?usp=drivesdk

Hi, we can not access the video in the link. Would you please open the authority?

Sorry, try again now

Hello, there. You may use alcohol pads to wipe the contact pins on the RX and charger box.
Then try pairing again. Please follow the two methods below:
Method 1: Put the receiver and transmitter into the charging case to complete pairing.
Method 2: Power on the receiver and transmitter, swipe down on the touchscreen of the receiver to enter the control center. Swipe left and tap the pairing button to enter the pairing interface. Tap “Link Device”, press and hold the pairing button on the side of the transmitter. When the indicator on the transmitter is solid green, pairing is successful.
Note: You can stop pairing by pressing the button (stopping pairing) on the touchscreen.
If the issue still persists, please send it back for further diagnosis.
Here is the link: https://www.dji.com/support?from=store_footer

I will have to send it for repair. I notice I have to send it overseas for a repair. Do you pay for my postage, or reimburse  my costs? I presume being less than 4 months old, this product/repair is covered under warranty? Do you not have a repair centre in the UK?

I see in your terms it says to send 'cash on delivery'. We do not have this service in the UK. Please advise.

manbat Posted at 1-27 10:22
I see in your terms it says to send 'cash on delivery'. We do not have this service in the UK. Please advise.

Hi there, sorry to tell you that there is no DJI Repair Centre in the UK. We managed to find out your case number through your forum account. You will receive an email with a shipping label. Please wait for the email update.

Thank you Mindy. As time is of the essence, I'd be very grateful if you could get me the shipping label straight away, so I can get in in the post this morning. I'm very much hoping I can get the unit repaired and back to me by February 15th. I'm going on a trip and need the mic with me for it.

Thank you.

manbat Posted at 1-27 23:22
Thank you Mindy. As time is of the essence, I'd be very grateful if you could get me the shipping label straight away, so I can get in in the post this morning. I'm very much hoping I can get the unit repaired and back to me by February 15th. I'm going on a trip and need the mic with me for it.

Thank you.

We've asked the corresponding team to send you the shipping label asap. Please wait for the email update. Thanks for your understanding and patience.

DJI Wanda Posted at 1-27 00:28
May we have a video to have a look? We will let our engineers watch the video, too.

Hi dear I stayed in United Kingdom Post code KA8 0AD, Can you please guide me, my Dji mic Broken, I need Receiver Display, and Mic Parts I have attached some photos, please help I need parts aur any service centre

My email is Rav969@yahoo.com

djiuser_IMWZMymFcKmb Posted at 6-22 07:34
Hi dear I stayed in United Kingdom Post code KA8 0AD, Can you please guide me, my Dji mic Broken, I need Receiver Display, and Mic Parts I have attached some photos, please help I need parts aur any service centre

My email is Rav969@yahoo.com

Hello, there. Sorry for the inconvenience. We do not sell the repair parts separately. You are advised to send it back and repair the device.
Here is the link:
https://repair.dji.com/repair/index

I'm having the same issue.  Returning to Amazon

RezHD Posted at 9-5 08:00
I'm having the same issue.  Returning to Amazon

Sorry for the issue, if you have returned it, hope you receive the replacement or refund soon. If you need further assistance from our end, please feel free to ask.

DJI Susan Posted at 9-5 23:18
Sorry for the issue, if you have returned it, hope you receive the replacement or refund soon. If you need further assistance from our end, please feel free to ask.

Since this seems to be a common problem I think DJI needs to ship the unit with an extra receiver.  I'm pretty much without sound whenever this happens.  It will be difficult to use these without a backup receiver.

RezHD Posted at 9-6 17:10
Since this seems to be a common problem I think DJI needs to ship the unit with an extra receiver.  I'm pretty much without sound whenever this happens.  It will be difficult to use these without a backup receiver.

Hello, there. We are sorry for the inconvenience. Currrently, we do not have this service.
Considering you return the product to Amazon, you may contact Amazon and see what is the status of your case now.
Thank you for your understanding and support.

buongiorno il mio ricevitore non si accende anche in carica. l'apparecchio risulta avere una temperatura superiore ai 25 C in carica

antonio83 Posted at 11-30 10:17
buongiorno il mio ricevitore non si accende anche in carica. l'apparecchio risulta avere una temperatura superiore ai 25 C in carica

Hi there, thank you for reaching out. If the eceiver cannot be powered on automatically, please follow the instructions below and confirm.

Please check whether the DJI Mic receiver, and charging pads/pins on the charging case are dirty.
If there is any dirt, please remove it with rubbing alcohol, and let it dry before testing again.
If there is a hardware damage, please send back the corresponding parts for further checking, thanks.

Hi my dji transmitter is not on and it's off with in 5 seconds

Salman Thasif Posted at 12-26 06:59
Hi my dji transmitter is not on and it's off with in 5 seconds

Hi there, sorry for the issue. May I know if the issue happens suddenly or it is a brand new unit and it can not be powered on properly? Could you please provide a video for us to double-check?

I got the same issue with my brand new Dji Mic… such a shame! I bought it for recording an interview as part of my job and now I am left with no options to record audio from both actors. Really upset about my situation…

same problem only rx showing on screen

mdtawhidulalam Posted at 1-16 05:20
same problem only rx showing on screen

Hi there, may I know which mobile device you used? At the same time, you could try to double check by the following method.

1. Launch the mobile phone’s [Recording Software] (Android)/ [Voice Memo} (iOS) and enable the software’s recording function.
2. Click the transmitter’s microphone to check whether the audio waveform is changed synchronously.

If the audio waveform changes, it means the DJI Mic has transmitted an audio signal.
If not, there may be a compatibility issue. Please try and keep us update.

I'm having the same issue so I'm hoping someone here can help. I've been using it for a couple of weeks (just bought it in Dec!) and its been fine. Then I actually left my home for a job and this screen was on and Its been on and off doing this. It's unreliable, so now I'm scared to take it to a job as I need a working audio recorder. Its been charging for days so now its just doing these random screens.



This is the main screen it's been displaying. I've cleaned all the contact points with a Q-tip and alcohol, so I'm not sure why it's not reading the other microphone now.



Please help i need to use this this week frequently and I cant rely on a product like this.

djiuser_ZKS3oUmb8Env Posted at 1-22 10:02
I'm having the same issue so I'm hoping someone here can help. I've been using it for a couple of weeks (just bought it in Dec!) and its been fine. Then I actually left my home for a job and this screen was on and Its been on and off doing this. It's unreliable, so now I'm scared to take it to a job as I need a working audio recorder. Its been charging for days so now its just doing these random screens.

[view_image]

Hi there, I am sorry for the issue you encountered. Just to double confirm, the issue is that one of the RXs will not get charged or connected when it is in the charging case, right? Is the other RX and the TX working well?
If it is the dedicated RX's issue, please try to charge it directly via the USB-C cable and see if it can be charged and work again. If not, please send it back to DJI for further service.
If it gets charged, please try to put the working RX in the other slot on the charging cable and see if it can be charged, if not, kindly send the charging case back for further diagnosis.
You can start an online repair case here https://www.dji.com/support/repair. Thank you for your understanding.

hi.

I am having the same issue I believe.

The receiver has been having a glitch for a while, I am unable to see the menu because of it. last shoot in the middle of an interview the receiver battery went to empty and turned off. maybe the glitch is draining the battery because it was full before and interview was short.

please help. $350 wasted?

https://www.dropbox.com/scl/fi/53i61holzxek4c4pg8ljl/IMG_3090.MOV?rlkey=o46dbyaooa52vf00ja2bst4vu&dl=0

fisheye44 Posted at 3-16 19:43
hi.

I am having the same issue I believe.

Hi there, may I ask has the receiver been dropped or bumped? You are recommended to submit case through the link below and send it back for further assistance. http://www.dji.com/support

It happened to exactly the same issue showing the line through the speaker, and it won't play nor conect with mics at all.   Had it since Feb 2024 and barely used it.  Have to send it for repair.  I am in Ontario Canada.  Receiver issue.  

GEMWEBB Posted at 5-23 11:00
It happened to exactly the same issue showing the line through the speaker, and it won't play nor conect with mics at all.   Had it since Feb 2024 and barely used it.  Have to send it for repair.  I am in Ontario Canada.  [view_image]Receiver issue.

Hello, we're very sorry to hear you're experiencing an issue. To better assist you, please submit a support case through the link below so we can check into this further and arrange for any necessary repairs.
https://repair.dji.com/gb/repair/index
Once you've submitted the case, feel free to send it back to us, and we'll be happy to take a closer look and confirm the issue.

I'm having the same issues. Just got the mini mic today. I can't connect the receiver using the Bluetooth or USB C. Transmitter will connect via BT I've tried 3 different phones. No luck. ?

djiuser_nYyobajw8d8V Posted at 12-18 08:56
I'm having the same issues. Just got the mini mic today. I can't connect the receiver using the Bluetooth or USB C. Transmitter will connect via BT I've tried 3 different phones. No luck. ?

Hi there,

Thank you for reaching out, and we apologize for any inconvenience this may have caused.

To troubleshoot the issue, please first check if your DJI Mimo App is disconnected. During parameter adjustment, it can't record audio, so you need to click "Disconnect" in the upper right corner to record normally. Note that if the app was closed in the background, you can't reopen the Mimo App. Reopening DJI Mimo will automatically connect to the last device, so you need to click "Disconnect."

If the problem persists, could you also let us know the model of the phone you are trying to connect? You may refer to this article for more connecting via Bluetooth information: https://support.dji.com/help/con ... ;paperDocType=paper

Thank you once again and we appreciate your understanding and cooperation.

Hi I’m having issues with my mics and receiver it’s all connected up and plugged into my phone but no sound only the sound from my phone mic they are only a few weeks old also one mic will not connect to the receiver I’ve tryed the 2 options for linking them up with no luck unfortunately

Royal Resinbound Posted at 1-11 13:40
Hi I’m having issues with my mics and receiver it’s all connected up and plugged into my phone but no sound only the sound from my phone mic they are only a few weeks old also one mic will not connect to the receiver I’ve tryed the 2 options for linking them up with no luck unfortunately

Hi, there
May we confirm if you updated the Mic to the latest version?
If so, please provide the mobile device of your phone and the system version.
We will check it further for you.
Thanks

DJI Wanda Posted at 1-11 23:00
Hi, there
May we confirm if you updated the Mic to the latest version?
If so, please provide the mobile device of your phone and the system version.

Hi how do I update them exactly I never knew I needed too I use a iPhone 13 Pro to film

Royal Resinbound Posted at 1-12 03:10
Hi how do I update them exactly I never knew I needed too I use a iPhone 13 Pro to film

Hi, there
Due to data transmission protocol limitations, iOS cannot upgrade through an adapter connection. The RX and TX need to be upgraded separately via Bluetooth.

RX: First, turn it off. After it's off, long press the power button for 6-8 seconds until the indicator light turns blue, then release it. Open the Mimo app to search and connect.

TX: After turning it on, long press the frequency pairing button to enter pairing mode. Once the phone successfully connects to the TX via Bluetooth, open the app to upgrade the single TX firmware.

During the upgrade process, the indicator light will stay yellow. After the upgrade is complete, the LED will turn off and restart, so just wait for it to light up again.