So, was busy doing a TimeLapse of the storm Clouds just now and while the video was saving a big bird flew and tried to grab the drone, i hit it in sports to get away from the bird but that damn bird kept chasing the drone. Drone crashed into neighbors roof and hit the ground hard. Its basically fit for the bin now.

I have Care Refresh, I have never done a claim using this, can anyone provide a link or something.

Hi, Suren.  We are sincerely sorry you are going through these difficulties. Since the drone crashed, we highly recommend that you send your drone back to us for further diagnosis and repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. Thank you for your kind understanding and support.

That sucks, Suren. Commiserations. Must have bern a damn big bird to intimidate the drone.

Ahhh,  that will buff out.


Sorry for your loss Suren.

Sorry to see that Suren.  I "had" a hawk in my area that kept wanting to attack my Air 2 S and the Mini 3 Pro.  All 4 times he tried to attack I switched to Sport's mode and ascended as fast as I could.  The hawk can dive faster than ascend so I was able to get away.  

I had enough of his aggressiveness so I was able to lure him in with my small RC car covered with a rabbit skin driving along my perimeter road.  Took a few tries as he kept circling and passing over my fake rabbit.  Last swoop he made was his last.  He is no longer a threat to my drones.

Hopefully, you will be able to get your drone repaired or replaced under your care refresh as quickly as possible.  

I went through the process at the end of October. Pretty painless and quick.

DJI Gamora Posted at 1-28 00:02
Hi, Suren.  We are sincerely sorry you are going through these difficulties. Since the drone crashed, we highly recommend that you send your drone back to us for further diagnosis and repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. Thank you for your kind understanding and support.

Thanks Gamora, is this the same repair process for Care Refresh? I just purchased to renew my Care Refresh but did not bind it to my drone yet, I bought It online, would this affect that.

Blériot53 Posted at 1-28 01:41
That sucks, Suren. Commiserations. Must have bern a damn big bird to intimidate the drone.

Thanks Mr B, looked like a Hawk or I am assuming it is, was Brown in colour and looked like it wanted my drone for dinner

DAFlys Posted at 1-28 01:53
Ahhh,  that will buff out.

Thanks DAFlys, I am sure some polish will get it new again LOL. I tried to fit the Gimbal and stuff back yesterday but it seems that it is completely broken. Battery has a puncture in it and neighbour suggested we get rid of it instantly before it catch fire.

DowntownRDB Posted at 1-28 05:55
Sorry to see that Suren.  I "had" a hawk in my area that kept wanting to attack my Air 2 S and the Mini 3 Pro.  All 4 times he tried to attack I switched to Sport's mode and ascended as fast as I could.  The hawk can dive faster than ascend so I was able to get away.  

I had enough of his aggressiveness so I was able to lure him in with my small RC car covered with a rabbit skin driving along my perimeter road.  Took a few tries as he kept circling and passing over my fake rabbit.  Last swoop he made was his last.  He is no longer a threat to my drones.

AH, I should have tried amending then descending. That might explain why the bird kept chasing the drone and it seemed like I was not getting away from it. Here with all the mountains, catching 1 of those birds will not help. The other day I was out over water shooting boats and 2 Sea Gulls kept diving towards my drone, they followed the drone all the way till I landed.

Mobilehomer Posted at 1-28 06:07
I went through the process at the end of October. Pretty painless and quick.

Thanks, I checked the link provided above and it only comes up as a repair and not for New Zealand.

Send it to Care Refresh, you will get a new one pretty quick.
I had crashed my Mavic Air 2 nearly a year ago, and got a new one from DJI once they received mine, it took 7 days from the day I sent it to the day I received the new drone.
Flawless experience with DJI so far!

I'm sorry about the incident. Your drone has a lot to do with the development that the Mavic 3 has had over the past year.

Yaros1 Posted at 1-28 08:41
Send it to Care Refresh, you will get a new one pretty quick.
I had crashed my Mavic Air 2 nearly a year ago, and got a new one from DJI once they received mine, it took 7 days from the day I sent it to the day I received the new drone.
Flawless experience with DJI so far!

I am hoping to do that but cannot find a link to make that type of claim only a repair link.

KokoFresha Posted at 1-28 09:13
I'm sorry about the incident. Your drone has a lot to do with the development that the Mavic 3 has had over the past year.

Thanks, Yeah it worked hard with a lot of beta FW

Suren Posted at 1-28 10:00
I am hoping to do that but cannot find a link to make that type of claim only a repair link.

This link? https://repair.dji.com/express/refresh-express

Mobilehomer Posted at 1-28 10:03
This link? https://repair.dji.com/express/refresh-express

I get this error

Just in case the music is wrong, remember I am now deaf.

Suren Posted at 1-28 08:24
Thanks Mr B, looked like a Hawk or I am assuming it is, was Brown in colour and looked like it wanted my drone for dinner

At least you have the wreck to claim against for replacement.

Sean-bumble-bee Posted at 1-28 10:40
Just in case the music is wrong, remember I am now deaf.
https://www.youtube.com/watch?v=3MH37XqGeRg

A fitting Song, Thanks Mate

Blériot53 Posted at 1-28 10:47
At least you have the wreck to claim against for replacement.

Yeah, could have got stuck in the neighbours bug tree or taken away by the bird

sorry to hear about your crash.  ive been chased only a few times and i've found that ascending works since the birds seem to be protecting their nests.  however, i've started to stand my ground and don't run.  often the birds are bluffing and are not brave enough to attack the big orange drone, not even the bigger birds.  then i make a slow controlled escape if they persist because i would panic if i ran.  dji care refresh will hopefully take care of you.

The Saint Posted at 1-28 12:01
sorry to hear about your crash.  ive been chased only a few times and i've found that ascending works since the birds seem to be protecting their nests.  however, i've started to stand my ground and don't run.  often the birds are bluffing and are not brave enough to attack the big orange drone, not even the bigger birds.  then i make a slow controlled escape if they persist because i would panic if i ran.  dji care refresh will hopefully take care of you.

Thanks Mate. I had a few SeaGulls that approached my Evo 2 but they don't stay long and just fly around in circles towards the drone and away - Maybe the size is more intimidating than the Mavic 3. I should have went up instead of down and straight and I would have been okay but in the panic I could not think straight.

Suren Posted at 1-28 10:53
Yeah, could have got stuck in the neighbours bug tree or taken away by the bird

Let us know how it pans out

@Sean-bumble-bee - Music hits just right.

@Suren - sorry man.  This sucks but you will come out with a fresh one.  

Blériot53 Posted at 1-28 13:44
Let us know how it pans out

I will do that

TonyPHX Posted at 1-28 15:30
@Sean-bumble-bee - Music hits just right.

@Suren - sorry man.  This sucks but you will come out with a fresh one.

Thanks Tony, hopefully when the supplier opens here on Monday they can help me because with the links provided I cannot register the damage drone for care refresh claim.

Considering you were able to purchase CR, they SHOULD honor it!!

Mobilehomer Posted at 1-28 17:35
Considering you were able to purchase CR, they SHOULD honor it!!

That's what I would think as well.

Suren Posted at 1-28 08:25
Thanks DAFlys, I am sure some polish will get it new again LOL. I tried to fit the Gimbal and stuff back yesterday but it seems that it is completely broken. Battery has a puncture in it and neighbour suggested we get rid of it instantly before it catch fire.

Yes,  those batteries with holes in are a bit unpredictable.   Good luck with care refresh.   At least with the replacement you can get another year of cover.  

Suren Posted at 1-28 08:28
AH, I should have tried amending then descending. That might explain why the bird kept chasing the drone and it seemed like I was not getting away from it. Here with all the mountains, catching 1 of those birds will not help. The other day I was out over water shooting boats and 2 Sea Gulls kept diving towards my drone, they followed the drone all the way till I landed.

Ascending quickly has always worked for me.  

DAFlys Posted at 1-29 01:04
Yes,  those batteries with holes in are a bit unpredictable.   Good luck with care refresh.   At least with the replacement you can get another year of cover.

Yeah, my neighbour who's roof the drone crashed on is a Sparkie and he said to dispose instantly. He put in some bag and got rid of it. I already paid for the added care refresh but was told that it was not bound yet by dealer, hopefully they can add it onto the new drone else I will be out $450NZD

DowntownRDB Posted at 1-29 05:33
Ascending quickly has always worked for me.

I need to keep that in mid going forward

Suren Posted at 1-28 08:23
Thanks Gamora, is this the same repair process for Care Refresh? I just purchased to renew my Care Refresh but did not bind it to my drone yet, I bought It online, would this affect that.

Hi, Suren. No worries. Yes, please go to the repair website and create a case, once the damage assessment is done, you will be offered options (including DJI Care Refresh Service) on how you would want to proceed. If the DJI Care Refresh that you just bought is still not activated yet then it will not be affected. In addition, the DJI Care Refresh Express website will not push through as Express is currently not available in New Zealand. Feel free to contact DJI support at https://www.dji.com/support if you need assistance creating the case or if you would like to know more about the process. Thank you for your kind understanding and support.

Suren Posted at 1-29 21:38
Yeah, my neighbour who's roof the drone crashed on is a Sparkie and he said to dispose instantly. He put in some bag and got rid of it. I already paid for the added care refresh but was told that it was not bound yet by dealer, hopefully they can add it onto the new drone else I will be out $450NZD

Here DJI automatically transfer the refresh onto any new drone they send you out.

Suren Posted at 1-29 21:38
I need to keep that in mid going forward

Just a lesson I learned the hard way with the original Mini.  

DJI Gamora Posted at 1-30 01:08
Hi Suren. No worries. Yes, please go to the repair website and create a case, once the damage assessment is done, you will be offered options (including DJI Care Refresh Service) on how you would want to proceed. If the DJI Care Refresh that you just bought is still not activated yet then it will not be affected. In addition, the DJI Care Refresh Express website will not push through as Express is currently not available in New Zealand. Feel free to contact DJI support at https://www.dji.com/support if you need assistance creating the case or if you would like to know more about the process. Thank you for your kind understanding and support.

Hi Gamora, I sent you a PM with the Case number. Can you please check and advise.