Hello, I live in ThailandI had a problem when my drone suddenly fell into the water for no apparent reason.



Link record from dji goggles v2 : https://youtube.com/shorts/nqNIfsmORno?feature=share
contact me
TH 0973362134 Name:Top
Lineid : topzaacu
Thank You very much

Hi, better to post flightlog for help.

Look at this post to find your flightlog.

https://forum.dji.com/forum.php? ... D780%26typeid%3D780

When you have your flightlog use this link .

https://www.phantomhelp.com/LogViewer/Upload/

Post the uploaded link on here

with logs from drone there will be more info to help - what errors did it read before crash
looking on vid it might be damaged propeller, but lets wait for logs

Pleomax Posted at 3-7 11:55
Hi, better to post flightlog for help.

Look at this post to find your flightlog.

Thank you
My log : https://www.phantomhelp.com/LogViewer/39U58ZB57HW97OVWSEKN

KREMi Posted at 3-7 14:06
with logs from drone there will be more info to help - what errors did it read before crash
looking on vid it might be damaged propeller, but lets wait for logs

Thank you
My Log : https://www.phantomhelp.com/LogViewer/39U58ZB57HW97OVWSEKN

Hi, Top. Thanks for reaching out, and we're sorry to read about the unpleasant experience. We strongly recommend you contact our Customer Support at (support.dji.com). If the drone was recovered, you may send it back for repair. If not, you may submit a Flyaway Report. Our designated team will perform a Data Analysis to determine the cause of the crash. Please note that warranty service will be applied depending on the analysis result and the warranty status of the drone. Rest assured that your case will be handled accordingly. Should you have further concerns, please reach back here at DJI Forum. Thank you, and have a nice day.

Top@Vonguza Posted at 3-7 15:45
Thank you
My log : https://www.phantomhelp.com/LogViewer/39U58ZB57HW97OVWSEKN

Hi Top

From your log,  propulsion error at 17.4 s. Flight ended  18.8 s.

Follow DJI Tonys advice. Sorry for your loss.

DJI Tony Posted at 3-7 20:51
Hi, Top. Thanks for reaching out, and we're sorry to read about the unpleasant experience. We strongly recommend you contact our Customer Support at (support.dji.com). If the drone was recovered, you may send it back for repair. If not, you may submit a Flyaway Report. Our designated team will perform a Data Analysis to determine the cause of the crash. Please note that warranty service will be applied depending on the analysis result and the warranty status of the drone. Rest assured that your case will be handled accordingly. Should you have further concerns, please reach back here at DJI Forum. Thank you, and have a nice day.

OK , Thank you very much I will contact customer support

Pleomax Posted at 3-8 02:36
Hi Top

From your log,  propulsion error at 17.4 s. Flight ended  18.8 s.

Ok, thank you very very much for helping and support me , l will follow Dji Tony’s advice

Pleomax Posted at 3-8 02:36
Hi Top

From your log,  propulsion error at 17.4 s. Flight ended  18.8 s.

Ok, thank you very very much for helping and support me , l will follow Dji Tony’s advice

Top@Vonguza Posted at 3-8 02:58
OK , Thank you very much I will contact customer support

We appreciate your understanding, Top. We hope you have a smooth process. Stay safe.

if propellers and drone were pretty young (Your flight logs on attached screen go only to start of this year - but are v. limited, as it's only 25mins flight shown) and free from damage (I hope You do inspect propellers before flight) that this IMHO should be a warranty case.
You did not fly it hard on that video/log, not was it hit with some bird or terrain obstacle - so assuming propellers were ok @ start - they just broke without a reason

little worring is recent increase of cases where propellers broke mid-flight no reason. Which would suggest some manufacturing/quality problems @ DJI. I think it's 3rd or 4th case i see recently about broken prop.

Hi Top@Vonguza,

is your problem related to this?

DJI Avata fell out of the sky - how common is this?

https://forum.dji.com/forum.php?mod=viewthread&tid=282209

And this:

Propeller missing while flying

Hi Top@Vonguza,

can you post some pictures from the drone?

And did you record a video?

Hi, better to post flightlog for help.