Ever wondered what the difference is between DJI Care Refresh and DJI Care Refresh +?

Check out our comprehensive introduction to find out that, as well as what benefits it provides, how to purchase DJI Care Refresh - especially if you've already activated your DJI product, or if you have to do anything after purchasing DJI Care Refresh, etc.?

Discover more, here: https://s.dji.ink/srGkuf

Thanks for the clarification

I want to buy a DJI mini 3 in China and take it back to Germany. Is it able to buy Refresh Care in Germany for my product?

Thanks for the info!

zuoyangjkpi Posted at 3-15 12:20
I want to buy a DJI mini 3 in China and take it back to Germany. Is it able to buy Refresh Care in Germany for my product?

No, DJI Care Refresh and the corresponding product must be purchased from the same country or region. If you purchased the drone in China, you can only purchase the Chinese version of DJI Care Refresh, and the benefits are eligible in the repair center in China.
Therefore, if your resident country is Germany, you are recommended to purchase the drone and DJI Care Refresh in Germany. Thank you.

Hi ...I have a DJI Mini 2 that recently crashed and fell into water. Is there anyway this could be fixed? It is still under warranty. Dried it completely but it still isn't coming on. Am in Dubai at the moment. Any tips will be helpful, thank you!

Thanks for info!

I purchased Dji action 2 camera xmas 2022, 1st camera over heated and was replaced.  My replacement camera is doing the same and wont charge!! Never been able to take 1 photo or video! It's now a joke and embarrassing my family think its outrageous!! Pŕoduct is a nitemare to setup.... then when u get it setup it over heats and wont charge??? Over 3 months since purchased and I haven't been able to use this camera.....dissapointed to say the least..... bought this to use on holiday at family celebration... due to go on another holiday and still don't have a camera that works!!!  

djiuser_25oQQU8aJhHd Posted at 3-17 10:33
I purchased Dji action 2 camera xmas 2022, 1st camera over heated and was replaced.  My replacement camera is doing the same and wont charge!! Never been able to take 1 photo or video! It's now a joke and embarrassing my family think its outrageous!! Pŕoduct is a nitemare to setup.... then when u get it setup it over heats and wont charge??? Over 3 months since purchased and I haven't been able to use this camera.....dissapointed to say the least..... bought this to use on holiday at family celebration... due to go on another holiday and still don't have a camera that works!!!

We're terribly sorry to hear about this. I've pulled up your case number using your Forum account. We'll make sure to keep an eye on it. May you please confirm if you have received your shipping label? We're here to help in any capacity we can. Thank you in advance for your patience.

djiuser_ufaaDFs84ORh Posted at 3-16 22:09
Hi ...I have a DJI Mini 2 that recently crashed and fell into water. Is there anyway this could be fixed? It is still under warranty. Dried it completely but it still isn't coming on. Am in Dubai at the moment. Any tips will be helpful, thank you!

Hi there. Sorry to hear about the incident. Kindly contact our Product Support team to help you with arranging/creating a case regarding the matter. Thank you.

StavT Posted at 3-17 07:08
Thanks for info!

You're most welcome. Feel free to reach out at any time for any DJI-related inquiries. We'll try our best to help.

How do I renew my warranty?

Thanks for the very helpful information.

I have crashed my drone. Nothing was damaged, not even a tiny crack just a small scratch on the propeller blade.
But all the motors won't rotate even the one on the camera gimbal.
Please help me solve this problem!

i need help if you can help, Why is my background pale, the colors are not sharp when I shoot on cinematic mini3pro

Cinema  why is my picture pale when I shoot at the cinema, please help