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Virtual flight poor Goggles image quality after update to iOS 16.4
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19772 133 2023-3-30
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djiuser_IazrLrATSsLT
lvl.1
Flight distance : 1117566 ft
Czechia
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Hi,
It seems tha goggles image quality issue is back Image on iPad is fine in goggles it is showing artefacts like if supper high compression was used.
2023-3-30
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charlie999
lvl.1

United Kingdom
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Getting same here. Very blocky image.
2023-3-31
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charlie999
lvl.1

United Kingdom
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I've just installed the Virtual Flight on my iPad that hasn't yet been updated, and it works fine. The iPhone that has been updated is blocky so it's 100% the update that's caused it.
2023-3-31
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Petr Happy
lvl.1
Flight distance : 1117566 ft
Czechia
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charlie999 Posted at 3-31 02:35
I've just installed the Virtual Flight on my iPad that hasn't yet been updated, and it works fine. The iPhone that has been updated is blocky so it's 100% the update that's caused it.

Thank you for testing and confirming it. Now it is question how to let DJI know.
2023-3-31
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LH_Frazer
lvl.1

Netherlands
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Same here, also after updating to iOS 16.4 on my iPhone.... hope there is a fix soon because it is unplayable like this!
2023-3-31
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DJI Gamora
Administrator

Online

Hi everyone. Thank you for reaching out and we're sorry for the inconvenience caused. This issue was a preliminary judgment caused by the phone's compatibility issue with our goggles. We suggest to use other mobile devices to try. In the meantime, rest assured that we will help you guys to send this feedback about this issue and we will optimize this in the future. Thank you for your kind understanding.
2023-4-1
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Waldo4280
lvl.4
Australia
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It’s horrific to be honest.
2023-4-1
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Waldo4280
lvl.4
Australia
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DJI Gamora Posted at 4-1 01:28
Hi everyone. Thank you for reaching out and we're sorry for the inconvenience caused. This issue was a preliminary judgment caused by the phone's compatibility issue with our goggles. We suggest to use other mobile devices to try. In the meantime, rest assured that we will help you guys to send this feedback about this issue and we will optimize this in the future. Thank you for your kind understanding.

Suggest we use other devices!? Your reply is socially tone deaf. Yeah, okay I’ll just go out and buy another tablet shall I?
2023-4-1
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Marfly
lvl.1
Flight distance : 692795 ft
Netherlands
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Hi, same here iPad and iPhone is the 16.4 apple update for sure.  
2023-4-2
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djiuser_45Axj35lny2X
lvl.2
Flight distance : 581358 ft
Austria
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I wonder what Apple is releasing a weeks long beta for developers for? For me, the error occurred since the first public beta of 16.4 (iPhone and iPad).
2023-4-2
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DJI Gamora
Administrator

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Waldo4280 Posted at 4-1 22:52
Suggest we use other devices!? Your reply is socially tone deaf. Yeah, okay I’ll just go out and buy another tablet shall I?

Hi, Waldo4280. We apologize if that's how it sounds to you. This issue has been reported and our relevant team. Apple has adjusted the category of the DJI Virtual Flight App, and the software is still in the adjustment and review stage. We know that this might take time that's why we only suggest to use another model device in the meantime. Thank you for your kind understanding.
2023-4-3
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Waldo4280
lvl.4
Australia
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Any idea of a timeline for the DJI Virtual Flight app to be approved by Apple and released?
2023-4-4
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ro_walker
First Officer
Brazil
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I got the same here
2023-4-5
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Turd Ferguson
lvl.2
Flight distance : 780118 ft
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United States
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ro_walker Posted at 4-5 06:48
I got the same here

Same thing here as well. Updated iPhone blocky. iPad NOT updated is fine.

Help Mr Wizard!!
2023-4-6
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Turd Ferguson
lvl.2
Flight distance : 780118 ft
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United States
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Turd Ferguson Posted at 4-6 12:50
Same thing here as well. Updated iPhone blocky. iPad NOT updated is fine.

Help Mr Wizard!!

IOS update 16.4.1 did NOT fix the issue. Still blocky.
2023-4-7
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777Brad
lvl.3

United States
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As soon as I updated to 16.4, it is now blocky.    Like big pixels
2023-4-8
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ro_walker
First Officer
Brazil
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Turd Ferguson Posted at 4-6 12:50
Same thing here as well. Updated iPhone blocky. iPad NOT updated is fine.

Help Mr Wizard!!

2023-4-8
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fansba063730
lvl.1
Netherlands
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I have the same issue since updating to iOS 16.4. Unfortunately I updated my iPad at the same time. Now I cannot fly anymore :-(
2023-4-11
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Turd Ferguson
lvl.2
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United States
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fansba063730 Posted at 4-11 03:46
I have the same issue since updating to iOS 16.4. Unfortunately I updated my iPad at the same time. Now I cannot fly anymore :-(

Cannot fly at all? Or cannot fly simulator?
2023-4-11
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DJI Tony
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777Brad Posted at 4-8 17:16
As soon as I updated to 16.4, it is now blocky.    Like big pixels

Hi there. Thanks for your feedback and we're sorry for the inconvenience. Due to the recent IOS system upgrade, the compatibility with DJI Virtual flight software may be abnormal. We will report it to our engineers to analyze so they can locate the issue. At present, we recommend that you try other mobile devices if possible. We appreciate your understanding.
2023-4-12
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DJI Tony
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fansba063730 Posted at 4-11 03:46
I have the same issue since updating to iOS 16.4. Unfortunately I updated my iPad at the same time. Now I cannot fly anymore :-(

Hi there. We're sorry you're experiencing such concerns. Can you confirm if you're unable to fly using the DJI Virtual Flight only, or a real flight? Thank you.
2023-4-12
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DJI Tony
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Turd Ferguson Posted at 4-7 14:24
IOS update 16.4.1 did NOT fix the issue. Still blocky.

Hi there. We're sorry you're experiencing the same concern. Can you confirm the specific iOS model of your device? Thank you.
2023-4-12
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Turd Ferguson
lvl.2
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United States
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DJI Tony Posted at 4-12 01:33
Hi there. We're sorry you're experiencing such concerns. Can you confirm if you're unable to fly using the DJI Virtual Flight only, or a real flight? Thank you.

DJI Virtual Flight App only. I AM able to fly normally using the DJI Fly App.
2023-4-12
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Turd Ferguson
lvl.2
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DJI Tony Posted at 4-12 01:33
Hi there. We're sorry you're experiencing the same concern. Can you confirm the specific iOS model of your device? Thank you.

IOS Version: 16.4.1 (20E252)
Model Name: iPhone SE
Model Number: MXCW2LL/A
2023-4-12
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DJI Tony
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Turd Ferguson Posted at 4-12 08:44
IOS Version: 16.4.1 (20E252)
Model Name: iPhone SE
Model Number: MXCW2LL/A

Thanks for the update. Please note that this is due to the compatibility problem of mobile devices. Our engineers are currently aware of this issue. In the meantime, we recommend you use another mobile device for testing. We appreciate your understanding.
2023-4-14
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Waldo4280
lvl.4
Australia
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Well, the reply of try another device to use the Virtual Flight app doesn’t work. I tried my sons’ iPad last night running iPad iOS 16.1, and the same thing as everyone is reporting, the in-app goggle view is horrifically pixelated and blurry.

I don’t have much confidence in DJI at this point that they listen to their customers and reply accordingly.
2023-4-17
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fansba063730
lvl.1
Czechia
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Is there any news? I'd really like to be able to use the simulator again. I have the same issue since updating my iPhone and iPad...
2023-4-27
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fansd60f7bab
New

Switzerland
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i have the same problem
i can not fly in the simulator whit my iphon11pro
the simulator is extrem pixxel

that's too bad

the simulator was one of the reasons i bought the avata and now this!

disappointing
2023-5-9
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djiuser_DhGARx4QgtD0
lvl.1
Flight distance : 205912 ft
Netherlands
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Waldo4280 Posted at 4-1 22:52
Suggest we use other devices!? Your reply is socially tone deaf. Yeah, okay I’ll just go out and buy another tablet shall I?

That really was a bad answer
2023-5-12
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djiuser_OQPCzUpUmcG5
New
Flight distance : 9006 ft

Spain
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Have patience guys, they're working on it.. but from another side we are loosing DJI Care days
2023-5-17
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Turd Ferguson
lvl.2
Flight distance : 780118 ft
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United States
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djiuser_OQPCzUpUmcG5 Posted at 5-17 12:02
Have patience guys, they're working on it.. but from another side we are loosing DJI Care days
iOS 16.5  Did NOT fix.

Still ABSOLUTE Sh@&$t resolution. This has gone on for too long DJI/Apple.
2023-5-18
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MPHOTO
lvl.2
Flight distance : 947339 ft
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Germany
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Same problem here. Time to fix this, this is really embarrassing.
2023-6-1
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ro_walker
First Officer
Brazil
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No fix for this so far....
2023-6-8
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digibud
Second Officer
Flight distance : 7820246 ft
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United States
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this is of no help to those with the problem and I have not read the entire thread but it's a good cautionary tale. I don't -ever- update iOS or MacOS for roughly a month so I can hear about these kind of issues. 16.4 also broke the ability to use an Apple dongle that I need regularly.
2023-6-9
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AndyBerks-Avata
lvl.1
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Thailand
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Same issues here, I bought the latest DJI Avata with the motion 2 controller to find out it did not work with the simulator, so as i want this when at work went out and bought the motion 1, and now find out that the sim is unusable anyway due to the pixelation, and then to have the nerve to suggest that we go out and get another device. DJI really seem to have dropped the ball in terms of customer care. Half A@#$ product release, wasting cash seem they don't listen to the public anymore. IF they know this is an issue why not send out an email suggesting we do not update until they have a fix, back peddling has to stop really these things are not inexpensive and need better support.
2023-6-11
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PatDelft
lvl.1
Netherlands
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Turd Ferguson Posted at 4-11 10:09
Cannot fly at all? Or cannot fly simulator?

Only in the simulator. Real flying is okay. Sorry for the late reply, I missed your question.
2023-6-20
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muherium
lvl.1
Flight distance : 53642 ft

Saudi Arabia
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Hopefully, I didn't update my iPhone, still with 16.0.2. But Ipad with 16.4 totally sh
Also, my iPhone can do 120fps and Goggles can 100, so the app limit it to 60 and the setting says no limit. So one more disappointing
2023-6-21
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Phenexus
lvl.1

Faroe Islands
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Brand new 16.5.1 iPhone update. Will this do the trick?
I have fully updated Goggle v2 firmware and the drone is updated as well. I still have the issue the blocky image issue.
Will this ever be fixed?
2023-6-22
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Turd Ferguson
lvl.2
Flight distance : 780118 ft
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United States
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Is there ANY danger/hope of this ever getting fixed?
2023-6-22
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djiuser_Woj3l56oDciC
New

Italy
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djiuser_OQPCzUpUmcG5 Posted at 5-17 12:02
Have patience guys, they're working on it.. but from another side we are loosing DJI Care days

Dji care works also with virtual flight?
2023-6-22
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