DJI Natalia
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djiuser_HpDFzmS8X3Wv Posted at 4-7 04:35
Dear Natalia, yes i received e mail about lost of camera protector.
I appreciate support in that case, however there was no comment about "pilot error" and lack of controll of drone after tumble and crash
Hi, djiuser_HpDFzmS8X3Wv.
We have confirmed this problem with our engineer already, below are more details FYR:
After a crash, the aircraft may cause damage to the components inside the aircraft fuselage, such as GPS, power system, and navigation system.
If there is a problem with the navigation system, but the power system is not damaged badly to be unable to fly at all, the aircraft will fly randomly.
At this time, the problem you encountered may appear - the pilot does not operate, and the aircraft is flying randomly.And for your problem of "pilot error", we will confirm details and reply to you here asap.
Hope this helps and if there is anything else that we can help you with, please feel free to let us know. We will do our best to help.
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