good day, I am agras t10 user, every time the device turns on and off, we get rtk error (cannot take off, rtk dual antennas are not ready) every time, it is necessary to turn off the rtk direction from the rtk part of the control, otherwise the device cannot take off, rtk dual antennas are not ready, how can I solve this problem?

Hi, there.
If an “RTK dual antennas not ready” warning is shown on the app, please check the following details and keep us updated:
1.  Check the number of satellites of antenna 1 and antenna 2 under RTK settings in the app. If there is a certain antenna search satellites and another antenna difference of 5 or more, change the corresponding (fewer satellites) antenna.
2.  If you still meet problems after changing the antenna, then please change the radio transmission module.
Thank you.

Thank you very much, I contacted the place where I bought the device. It's been a week and they will renew it. regards

emrekavalci Posted at 4-17 03:29
Thank you very much, I contacted the place where I bought the device. It's been a week and they will renew it. regards

Thanks for your update as well.
Should you have any more questions, you can contact us here anytime.

How can I find these antennas in Turkey? I searched, it's not here. The device has a warranty. How should I proceed?

emrekavalci Posted at 4-17 04:25
How can I find these antennas in Turkey? I searched, it's not here. The device has a warranty. How should I proceed?

Hi, there. May we know if you asked your dealer about that? They do not have antennas for repair, too?

yes, I asked my dealer, they said they will supply it. I'm waiting right now, I'll let you know if anything happens. Thank you very much for your interest and concern. There is a problem with rtk antenna 1, which antenna is installed on 1 device, where do you have a repair plan?

emrekavalci Posted at 4-20 06:50
yes, I asked my dealer, they said they will supply it. I'm waiting right now, I'll let you know if anything happens. Thank you very much for your interest and concern. There is a problem with rtk antenna 1, which antenna is installed on 1 device, where do you have a repair plan?

For the repair plan, we recommend you contact the dealer for detailed information.

Where is the defective antenna located on the device? rtk antenna 1 defective

emrekavalci Posted at 4-23 10:03
Where is the defective antenna located on the device? rtk antenna 1 defective

May I confirm if the dealer said the Antenna 1 is defective? Here is the picture for your reference:

It's been 1 week since the device came, it's faulty rtk doesn't fly without turning off the direction, the seller said that he will replace the antenna 1. frustrating yet 1 week old device is malfunctioning. thanks

emrekavalci Posted at 4-24 01:21
It's been 1 week since the device came, it's faulty rtk doesn't fly without turning off the direction, the seller said that he will replace the antenna 1. frustrating yet 1 week old device is malfunctioning. thanks

Thanks for the confirmation. Hope the seller will help repair it soon. If there is anything else we can help you with, please feel free to contact us.

The RTK antenna has been changed, that problem has been resolved, but when we start the mission, it takes off from the 3m-adjusted altitude, while on the way to the mission point, the altitude of the device drops by 1.5m on its own and makes a sudden brake. Once the task starts, it continues without any problems. but when the battery is changed or the tank is empty, it turns and there is no problem at altitude. he only does it on the way to where he left off on duty.
https://drive.google.com/file/d/1BHSWK_e6KsG2s9rot1ShqeUCLf9Ru-tz/view?usp=sharing

emrekavalci Posted at 5-20 06:24
The RTK antenna has been changed, that problem has been resolved, but when we start the mission, it takes off from the 3m-adjusted altitude, while on the way to the mission point, the altitude of the device drops by 1.5m on its own and makes a sudden brake. Once the task starts, it continues without any problems. but when the battery is changed or the tank is empty, it turns and there is no problem at altitude. he only does it on the way to where he left off on duty.
https://drive.google.com/file/d/1BHSWK_e6KsG2s9rot1ShqeUCLf9Ru-tz/view?usp=sharing

Hello, there. Sorry for the inconvenience. May we know if the device drops itself during the mission or if the display of the altitude is wrong?

There is no problem during the mission, the altitude is constant. There is a loss of altitude only when going to the place where he left off. T10 users were asked before, they said there is such a problem in agras t10.
The altitude only drops when traveling to the starting point. mission starting point is 80m away

emrekavalci Posted at 2023-5-21 01:38
There is no problem during the mission, the altitude is constant. There is a loss of altitude only when going to the place where he left off. T10 users were asked before, they said there is such a problem in agras t10.
The altitude only drops when traveling to the starting point. mission starting point is 80m away

Did you get you problem solved? I’m having the same error on my T30 please help

djiuser_BlchUu55KQsW Posted at 3-15 13:07
Did you get you problem solved? I’m having the same error on my T30 please help

Hi there, we replied you on another post, thanks. https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost