After 3 years of flying drones.

Hi, Javier. Thank you for reaching out. Sorry for the incident that happened in your unit. We're glad that you already now received your newly replaced DJI Mavic 3. If you have any inquiries about the setup, please don't hesitate to reach us. Thank you for your valued support. Have a nice day ahead!

You are doing better than most!  

... very great experiences!   

I had my first and only crash at Christmas (clipped a tree branch) and DJI after care was great.

Oops.
Not nice.

Sad to hear about the crash.  Just keep in mind you are not the first to ever crash a drone, even after 3 years or longer.  

Glad you got sorted quickly. Brilliant service from Dji.

Ooops. That won’t buff out.