I recently purchased the DJI Ronin RS 3 Mini online, about 2 weeks ago. Since receiving it, I have not been able to successfully use the Ronin in-app track and capture features with my Canon EOS R + Kit Lens RF 24-105mm lens. In the Ronin app, under "Status", the "Checklist" tab, it shows bluetooth connectivity to the device but an error for the Camera Control Cable

• Ronin app is showing a connection to the RS 3 Mini at the top; I am able to use the virtual joystick to control pitch, tilt and roll
• The DJI Ronin RS 3 updated its firmware on my first use to 01.02.00.00
• The DJI Ronin App is v1.6.6(1060620) and not showing any new updates in the Apple app store
• My Canon EOS R has the most up-to-date firmware from Canon; v1.8.0
• I'm using the USB-C to USB-C included DJI camera connection cable
• DJI support page indicates that the Canon EOS R is compatible with specifically the MCC-C included cable; I've tried additional USB-C cables with the same result
• I've powercycled both the RS 3 unit, the camera, and checked all connections while plugging them in at various times during start-up
  

Nothing seems to register the connection at all - I can still return and replace the Ronin unit in case it is faulty but has anyone had a similar issue and resolved it with another method?

Thanks

Hi there, I'm experiencing the same issue as well and no luck to resolve this.
Support can kindly assist?

Any solution in this case provided by DJI?

Same here. The first time I tried it worked, but now don't. Not sure when it happened, maybe after updating the firmware I guess.
-- JUST WANT TO CONFIRM IT IS WORKING AGAIN AFTER FORCING THE FIRMWARE UPDATE--

Using the included USB-C cable with the Ronin RS3-pro and the Canon R3 works sometimes and not others. Same cable.