After getting constant 'RC Calibration' message everytime I powered up, I decided to finally install an update, now I get 'RC not connected to mobile'. I have a 2018 Huawei P20 Pro, so I uninstalled the app and reloaded it and have not cured it. I'm not sure if the connecting cable is faulty but my phone to PC connection is working so I think its not the phones connection.  I also contacted DJI support but was told the department I needed was closed for the day!This is very frustating, I have to say I've had nothing but problems with this DJI product.

Hi, Halloween1969. Thank you for reaching out and we're sorry for the inconvenience.  Please try the recommended troubleshooting steps below for the RC-N1 and phone connection (skip the step if you already performed it):

1. Please confirm if you have a protective case covering your mobile phone. If so, remove it and try connecting again.
2. Disconnect and reconnect the USB cable (from both the mobile phone and the remote controller), waiting 10 seconds before reconnecting the USB cable. If possible, retry with another USB; As for RC-N1 remote controller, please confirm whether the remote control adapter cable is connected correctly. It needs to be inserted into the Type C port on the top of the RC-N1. Do not insert the cable into the bottom charging port and the top storage slot.
3. Restart the remote controller.
4. When using an Android device, if there is a prompt, be sure to tap [OK]. If a prompt appears on the DJI Fly stating “Allow DJI Fly to access to RC-N1”, Tap [OK].

If there is no prompt, please enable USB Debugging on your mobile phone:
Launch the DJI app, and go to Profile > Settings.

5. After important data have been synchronized successfully, try to reinstall the app and restart the mobile device. Then try reconnecting.
6. Switch to a device with a different operating system (Android <--> iOS).
7. Please refresh the firmware of the RC using the
DJI Assistant 2 (Consumer Drones Series). You may download it from this link: (https://www.dji.com/downloads/products/mini-2).

Hope this helps. Please keep us posted. Thank you.

Hi, thanks for the response. I carried out the following
Removed protective case & connect to correct ports etc
1.Reinstalled the app to my phone twice
2.Disabled USB bugging
3.Bought a new wire ie phone to RC
4.Tried an apple (IOS) phone to RC

The Apple phone connection worked, all other methods failed and my Huawei (Android)phone still won't connect ( although the huawei phone connects to my pc etc) however as per your message
" 4. When using an Android device, if there is a prompt, be sure to tap [OK]. If a prompt appears on the DJI Fly stating “Allow DJI Fly to access to RC-N1”, Tap [OK]. If there is no prompt, please enable USB Debugging on your mobile phone:
Launch the DJI GO/DJI GO 4 app, and go to Profile > Settings." I did not get any prompts although I enabled USB debugging

Halloween1969 Posted at 5-9 01:26
Hi, thanks for the response. I carried out the following
Removed protective case & connect to correct ports etc
1.Reinstalled the app to my phone twice

Hi, Halloween1969. Thank you for the reply. Have you tried refreshing the firmware of the RC? If, not please try that one as well. PLease keep us posted. Thank you.

Thanks but how do I refresh the RC firmware?

I had the same problem and went through everything until I ran across a tread that simply started to unplug the rc cable and rotate it 180° sounded to simple to be true after two days of trying everything, but it actually works great now

Hello, o have a DJI SE drone, my RC si not connecting tontee iPhone 11.

Already:

1- Used 3 iPhones Wor sane result
2- Tried 2 cables, sale result
3-The RC received charge without any problem


Help!!!!!

djiuser_TEFwlVOVsuuW Posted at 3-18 16:45
Hello, o have a DJI SE drone, my RC si not connecting tontee iPhone 11.

Already:

Hi, djiuser_TEFwlVOVsuuW. Thank you for reaching out. Can you please confirm if you are receiving any errors like "RC not connected to mobile device” or "Disconnected"?

DJI Gamora Posted at 2023-5-8 19:15
Hi, Halloween1969. Thank you for reaching out and we're sorry for the inconvenience.  Please try the recommended troubleshooting steps below for the RC-N1 and phone connection (skip the step if you already performed it):

1. Please confirm if you have a protective case covering your mobile phone. If so, remove it and try connecting again.

Doesnt help

djiuser_TEFwlVOVsuuW Posted at 3-18 16:45
Hello, o have a DJI SE drone, my RC si not connecting tontee iPhone 11.

Already:

No one cares from the company

djiuser_CHZc3viPd8g7 Posted at 3-21 11:28
Doesnt help

Hi, djiuser_CHZc3viPd8g7. We're sorry to read about this. Are you having the same issue? May we ask what drone and RC you have so that we can help you to troubleshoot them? We will wait for your reply.

I have the same problem after upgrading the DJI fly app on my Google pixel 6. I never updated the Rc firmware, so thought of doing that with the assistant app for MacBook. Unfortunately, the app does not recognize the RC at all... The cable is good, I checked on other devices.

djiuser_ADdMxUlWzD8Q Posted at 5-10 16:10
I have the same problem after upgrading the DJI fly app on my Google pixel 6. I never updated the Rc firmware, so thought of doing that with the assistant app for MacBook. Unfortunately, the app does not recognize the RC at all... The cable is good, I checked on other devices.

Hi there. Sorry about the trouble. Have you already followed the instructions above by DJI Gamora in reply 2#? If not yet, please do so. Feel free to keep us posted. Thank you.

DJI Gamora Posted at 2023-5-8 19:15
Hi, Halloween1969. Thank you for reaching out and we're sorry for the inconvenience.  Please try the recommended troubleshooting steps below for the RC-N1 and phone connection (skip the step if you already performed it):

1. Please confirm if you have a protective case covering your mobile phone. If so, remove it and try connecting again.

spent a couple of hours getting the RC to talk with my iphone, did all of the above plus restarted the iphone, only then did the iphone ask to accept this accessory. thanks for the detailed steps, every bit helps.

djiuser_a3NoKeG71kPO Posted at 5-13 03:29
spent a couple of hours getting the RC to talk with my iphone, did all of the above plus restarted the iphone, only then did the iphone ask to accept this accessory. thanks for the detailed steps, every bit helps.

You're most welcome. Glad that they are connected now, djiuser_a3NoKeG71kPO. Should you need further assistance, please let us know.

DJI Gamora Posted at 2023-5-8 19:15
Hi, Halloween1969. Thank you for reaching out and we're sorry for the inconvenience.  Please try the recommended troubleshooting steps below for the RC-N1 and phone connection (skip the step if you already performed it):

1. Please confirm if you have a protective case covering your mobile phone. If so, remove it and try connecting again.

Hello I have a Dji mini 2 se and i had it for 2 weeks before I crashed it after I lost satellite signal and I sent it for repair and paid around 100$  to get it fixed, even tho a fly away is a system error and covered under the warranty. I dint mind paying because I wanted it back and now I cannot connect the drone to my phone and controller.I have tried everything is there something I’m missing that I was supposed to do after I got it back from the repair.  Any help is very much appreciated and NEEEED lol. I just want to fly my drone ☹️

WillieB Sosa Posted at 6-7 18:56
Hello I have a Dji mini 2 se and i had it for 2 weeks before I crashed it after I lost satellite signal and I sent it for repair and paid around 100$  to get it fixed, even tho a fly away is a system error and covered under the warranty. I dint mind paying because I wanted it back and now I cannot connect the drone to my phone and controller.I have tried everything is there something I’m missing that I was supposed to do after I got it back from the repair.  Any help is very much appreciated and NEEEED lol. I just want to fly my drone ☹️

Hi there,
thank you for reaching out and sorry to hear about your unpleasant experience.

May we confirm what smartphone were you using? Can you please try to connect both drone and RC via DJI Assistant 2 software and please update/refresh the firmware then try to connect again to see if the issue persists? You may download it here: (https://www.dji.com/downloads/so ... sumer-drones-series).

If you still experience the issue, kindly please record a short video showing the issue and send it to us so we can check it further.

Looking forward to your response! Thank you.

So my phantom will not connect to dji go fly on my phone anymore and I cannot launch the drone without it. I have uninstalle dand reinstalled with no luck