RC Pro Joystick Rubber Sticking Out
348 4 2023-6-4
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Jrodmedi
lvl.1
Flight distance : 13146 ft
United States
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Any reason why this rubber is sticking out at the base of the joystick? I've used the remote control just a few times and noticed this. How can I fix this? Do I need to send it for repair?



remote joystick.jpg
2023-6-4
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Jrodmedi
lvl.1
Flight distance : 13146 ft
United States
Offline

2023-6-4
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DJI Gamora
Administrator
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Hi, Jrodmedi. Thank you for reaching out. If you are pertaining to the 5D button please try to push it inside. If with no luck, please send it to us for proper diagnosis and repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Thank you for your kind understanding and support.
2023-6-5
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Jrodmedi
lvl.1
Flight distance : 13146 ft
Croatia
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DJI Gamora Posted at 6-5 08:02
Hi. Jrodmedi. Thank you for reaching out. If you are pertaining to the 5D button please try to push it inside. If with no luck, please send it to us for proper diagnosis and repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Thank you for your kind understanding and support.

Thanks, that worked.
Too bad that button is it poorly designed; when you store RC Pro on a bag that touches the 5D button, the rubber, and even the entire button comes out.
2023-6-15
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DJI Gamora
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Jrodmedi@ Posted at 6-15 06:05
Thanks, that worked.
Too bad that button is it poorly designed; when you store RC Pro on a bag that touches the 5D button, the rubber, and even the entire button comes out.

Hi, Jrodmedi. Thank you for the update. We're glad that it worked on your end and we're sorry for the inconvenience. If it comes out again, please push it inside again.
2023-6-20
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