Hello all,

I had a small crash with a drone, it fell from 1.5m on the floor. After the accident, the camera was pointing down (pitch axis). When turned on the drone it was showing that gimbal motor is overloaded, and you can feel that it was trying to make the gimbal pitch to 0 degrees, but after some time it was giving up and the camera point down again. If you try to pitch up with your finger when the drone is off you could feel resistance.
I disassembled the gimbal until I reached the pitch motor. Nothing visually was wrong. After assembling it back, the issue persists. Few more disassembly and assembly procedures, somehow I find out that it starts to point the camera down only if any of 2 screws (out of 3) on the side of the pitch motor are screwed in (see attached):


If only 1 front screw is in, the gimbal is working as normal. if any of top or bottom screw in, the camera pitches down, it happens even when you are screwing the screw in and can see it. So the temporary fix was just to leave 1 screw out of 3.
I did not understand why it is happening in this way, but I was happy to find a temporary fix. Assuming that the issue is with the pitch motor I have ordered a new camera case with the pitch motor. After replacing the new camera case with a pitch motor the camera 0 degrees is pointing a bit down, see attached:


When the upright gimbal movement is enabled and pitched up to the max, then it's almost at "real" 0 degrees.
Gimbal calibration does not help. I don't see any other way on how different the camera case can be assembled to fix the issue.
I would like to have some help on how to calibrate the pitch axis? Or maybe the issue is somewhere else and Im doing unnecessary things?
Thank you very much in advance!
Regards
Justas

Thank you for your response and we're sorry to know the incident happened on the unit. In this case, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support.

A service that has the DJI software (which is not available for regular consumers) was able just to run a few calibrations and the gimbal was back to normal.

Narcotikaz Posted at 7-31 11:51
A service that has the DJI software (which is not available for regular consumers) was able just to run a few calibrations and the gimbal was back to normal.

Awesome. We are glad your drone is already fixed. If you ever experience any more issues with the drone, don't hesitate to contact us by using the link provided above by DJI Paladin. Thank you for your valued support. Have a great day ahead.