My Avata has what I consider to be two serious defects:

• Tilts to the left or right when in N or S modes.
• Unexpectedly switches from M to N mode.
  

I see that #2 has already been discussed here.

I went round and round with DJI support on this for weeks before it was finally escalated to the support manager, and after some research she informed me that #2 was a "feature" implemented in a firmware update. She said whe will escalate it to the engineering team to see if they can make this "safety feature" configurable, or remove it in a firmware update if they cannot make it reliable. She said the status will be on DJI's website. Does anyone know where I might find this?

Unfortunately, this "feature" has never kicked in when it might have saved me from a crash. The quad crashed the other day in a weird way that seemed to have nothing to do with my stick inputs, and the feature did not kick in to save it from the crash.

I don't know if #1 is common to other Avatas, but it makes the drone unusable for decent videos in N or S modes. It seems to tilt even into a gentle breeze, so basically all the time.

I thought that something was wrong with my Avata due to these two problems, so like an idiot, I used one of my Care Refresh replacements on it after not having it long at all. I contacted DJI support when the replacement exhibited the same two problems. They had me send in the replacement and my controller 2, and they said my controller was broken, but that the drone was fine, and they were not able to duplicate either problem with a different controller. I told them that these problems had existed from the beginning, and that I had never dropped or otherwise abused the controller. They gave me a discount, but still charged me for the repair, then sent back the drone and controller. Neither problem was fixeed.


Since then, until recently, all I ever got from them was "update the firmware" and "calibrate it", both of which I had already done. Or, "send it in again", which I didn't want to do because I'd already done that and it didn't fix the problem.

After I gave them a 0 on one of the many requests I received to rate their support, a different support tech called, and asured me that he would handle this, and make sure it was resolved to my satisfaction. He called again the next day, and told me that the Avata could not do the maneuver I was doing (a 2-point roll) without switching to N mode. I told him that this was an elementary freestyle "trick", and that it was #3 on Joshu Bardwell's video of the first 10 freestyle tricks to learn. I told him that I had gotten horrible replies in the many emails from DJI support, and asked him to open a new case for issue #2, and send me a new email so we could start fresh. I also asked him to escalate this as high as necessary to get it resolved, as it had been going on for many weeks. I asked him to summarize our conversation in the email.

He did none of the things he agreed to. He replied to one of the long email threads already going for the issues, and he completely misrepresented our conversation, which supposedly was recorded. That night I replied to the email with a long rant, summarizing the issues for the umpteenth time, and asking that they either get the problems fixed, or refund everything I'd spent in return for gettting the Avata and controller back (I love the Goggles 2, and use them with my Cinebot30, so didn't want to return those). I asked for the umpteenth time that the issues be escalated to someone who actually cared about customer satisfaction, and who could do something to resolve the issues. I asked that he not call me back unless he had some new information, as he had done absolutely nothing to help in the previous two calls.

After not hearing back from DJI for a week after the rant email, I sent another, much more civil, email, asking what the next steps were. The next day I got a nice email from the support manager, acknowledging the two issues, and assuring me that she would follow up. We have exchanged several civil emails since then. In one of them, she informed me that the M to N switch was a safety feature that had been implemented in a firmware update. I requested that they either make this a configurable feature, or turn it off until they could get it working when it should, and not working when it shouldn't. In a subsequent email, she said that she had escalated it to the engineering team, and that the status would be available on their website. She didn't say where, and I can't find it, so will need to follow up with her about that.


Regarding issue # 1, she said that it was normal "with stick input", or somethign like that, and that rock steady might help. I told her that it happened even with no stick input, but simply when hovering in N or S modes, and that I would try rock steady, and send her video if it would help DJI troubleshoot the issue. She replied that sending the video clips would be useful. I turned on rock steady, but it did not fix the issue. I made two more video clips, one of the goggles view and one of the drone view, both showing the same tilting, and emailed them to her. Since then I have received two replies from her that simply said, "refer to the previous email"--these seemed like automated replies, since they did not acknowledge receving the new video clips, nor provide any sort of status update. I have replied to both emails stating as much, and that's where things stand as of today.


As of now, I see no real use for the Avata, since it is unusable to create decent videos in N or S modes, and it regularly switches from M to N mode if I do any maneuvers that are apparenlty outside of what it considers normal. I even have video of it switching when I was not doing any sort of freestyle maneuver, but simply turning, which I had previously sent to them. On the other hand, I can do snap rolls and flips many times without it happening. It's only when one flies a second or two upside down, as in the middle of a 2-point roll, that it switches almost every time from M to N mode on the second half of the roll. Other than that, the switching from M to N is somewhat unpredictable, as far as I can tell.

Hi there. Sorry to read about your feedback. This is not the experience we want you to have. I pulled up the ticket number to the email and will communicate this to the team designated to further assist you regarding the matter. In addition, we'll also keep an eye on it. Thank you in advance for your patience and understanding.

I guess you should consider the Avata as a premium beginner fpv drone for people who want to fly with the Motion Controller (which I personally hated when trying it with the DJI fpv). I bought the Avata mainly to get a good price on the Goggles 2. Still it flies reasonably well in M as a cinewhoop style drone and was pretty dependable (until it wasn't).
And I wouldn't expect them to give helpful replies if you don't like their firmware design choices (some of which I don't like either). Get a nice 2.5-4 inch quad with the O3 then you'll be much happier.

Depp Posted at 6-25 22:49
I guess you should consider the Avata as a premium beginner fpv drone for people who want to fly with the Motion Controller (which I personally hated when trying it with the DJI fpv). I bought the Avata mainly to get a good price on the Goggles 2. Still it flies reasonably well in M as a cinewhoop style drone and was pretty dependable (until it wasn't).
And I wouldn't expect them to give helpful replies if you don't like their firmware design choices (some of which I don't like either). Get a nice 2.5-4 inch quad with the O3 then you'll be much happier.

I have a Cinebot30, which I love. Does all of the freestyle things the Avata doesn't do, and has the same O3 video system, so video is just as good. Only thing it doesn't have is GPS and a camera that is adjustable  from the controller. Batteries are much less expensive, and I get about 60% of the flight time of the Avata. I have six 1100 mAh 6s packs, and have only flown 3 or 4 packs on my recent outings.

The Avata is fun if you fly M mode within its limits, which I'm coming to understand better. I flew one pack after flying three packs on the Cinebot yesterday, and it only flipped from M to N mode once when it didn't like the way I was doing a roll. I did crash it hard trying to do a power loop, as it just doesn't have the same power/weight ratio as the Cinebot, which is what I had been practicing them on. Didn't crash the Cinebot once, although I've crashed it many times before.

I also avoid flying in N or S modes as much as possible, because it makes me so sad to see it tilting to the left or right unless I'm heading directly into the wind--at least I think it's the wind. To get no tilt yesterday, the heading was not into where I thought the wind was coming from. I'll have to experiment more with this. If it's not the wind, I don't know what it could be, unless it's the earth's magnetic field. If it is the wind, it serves as a decent wind direction indicator.

Yesterday I did all Avata my takeoffs and landings in M mode to avoid seeing the sickening tilt, which I only saw the one time it switched to M mode on its own, and while it was in N mode, did some experimenting to see which directions resulted in no tilt.

Just rebuilt the Cinebot from the ground up, since I tossed a motor, then fried the AIO after resoldering some of the tiny signal wires with insufficient soldering skills. It's a dream to be flying it again, after struggling with the Avata's limitations.

I had so much fun rebuilding the Cinebot that I just now ordered the parts to do a 3.5" freestyle build, based on the AOS 3.5" EVO frame designed by Chris Rosser.

DJI Diana Posted at 6-25 11:42
Hi there. Sorry to read about your feedback. This is not the experience we want you to have. I pulled up the ticket number to the email and will communicate this to the team designated to further assist you regarding the matter. In addition, we'll also keep an eye on it. Thank you in advance for your patience and understanding.

Thanks, but I've received this type of reply many, many times from DJI, and I've never seen evidence of a serious commitment to follow through and get the issues resolved. As I said in one of my emails, if everything goes smoothly, as with a care refresh replacement that actually resolves the issue (I've had a couple with my mini SE), DJI is great. If things don't go smoothly, not so much.

I've requested various ways for DJI to compensate me for the many, many hours I've spent helping DJI troubleshoot these issues, and have yet to receive anything I've asked for, although the support manager did offer a small compromise solution.

As I told her, I was a support manager for HP's Chemical Analysis division some years ago, the quality of support I've received from the DJI support team would have been completely unacceptable to me as a support manager, and I'm sure I could have arranged the type of compensation I've requested to ensure our customer's satisfaction.

djiuser_yqPyGYZI2Fze Posted at 6-26 05:43
I have a Cinebot30, which I love. Does all of the freestyle things the Avata doesn't do, and has the same O3 video system, so video is just as good. Only thing it doesn't have is GPS and a camera that is adjustable  from the controller. Batteries are much  less expensive, and I get about 60% of the flight time of the Avata. I have six 1100 mAh 6s packs, and have only flown 3 or 4 packs on my recent outings.

The Avata is fun if you fly M mode within its limits, which I'm coming to understand better. I flew one pack after flying three packs on the Cinebot yesterday, and it only flipped from M to N mode once when it didn't like the way I was doing a roll. I did crash it hard trying to do a power loop, as it just doesn't have the same power/weight ratio as the Cinebot, which is what I had been practicing them on. Didn't crash the Cinebot once, although I've crashed it many times before.

Never built myself, only repairing the odd motor/frame/prop duct, adding a buzzer and stuff.
Still too scared to build from the ground up, also afraid the parts don't match. Thought about doing the JB 5" built with all the parts included but then just got the Nazgul Evoque which I love most of all.

djiuser_yqPyGYZI2Fze Posted at 6-26 05:43
I have a Cinebot30, which I love. Does all of the freestyle things the Avata doesn't do, and has the same O3 video system, so video is just as good. Only thing it doesn't have is GPS and a camera that is adjustable  from the controller. Batteries are much  less expensive, and I get about 60% of the flight time of the Avata. I have six 1100 mAh 6s packs, and have only flown 3 or 4 packs on my recent outings.

The Avata is fun if you fly M mode within its limits, which I'm coming to understand better. I flew one pack after flying three packs on the Cinebot yesterday, and it only flipped from M to N mode once when it didn't like the way I was doing a roll. I did crash it hard trying to do a power loop, as it just doesn't have the same power/weight ratio as the Cinebot, which is what I had been practicing them on. Didn't crash the Cinebot once, although I've crashed it many times before.

Maybe this helps:

Welcome to the Avata game, wish you good luck, I and many others have given up already. I Selled my Avata and bought a Cinebot 35 v2 O3 with the money and really not regret it a second.

Got the same problems like you, the tilt thing makes the Motion controller unusable too.

Made the same experience with the DJI support, not sure if they really not care for customers or simply aren't able to fix the problems. Still considering what would be more bad. This problems exists scince months now, the video of madstech about this errors is 6 months old

Depp Posted at 6-26 06:17
Never built myself, only repairing the odd motor/frame/prop duct, adding a buzzer and stuff.
Still too scared to build from the ground up, also afraid the parts don't match. Thought about doing the JB 5" built with all the parts included but then just got the Nazgul Evoque which I love most of all.

Rebuilding the Cinebot required developing the soldering skills and the confidence to do a new build. I basically did a build, since I removed every screw and nut and totally disassembled it, maybe more than I really had to, but I wanted to understand all of the components. Since I had to replace the AIO, I soldered on every wire to it, which required lots and lots of practice, since the signal pads are super tiny. Soldering on a practice board is super simple compared to soldering on the AIO, but when I fried the original AIO, I had a realistic practice board that really helped me home my soldering techniques and skills.

I've gotten tons of help with everything from soldering to troubleshooting the AIO, to figuring out what parts to get for the new build at IntoFPV Forum. The members there are super friendly and helpful; I highly recommend it. I've found it more useful for getting help than reddit/fpv or discord/fpv, although I've gotten some good help from various discord servers as well (discord/ExpressLRS comes to mind, in addition to fpv and dronecamps).

Depp Posted at 6-26 06:30
Maybe this helps:
https://youtu.be/OIeCWJ4vkaY

Thanks. Looks like that will help  with the power issues, but of course not with the two defects which are the subject of this thread.

Just ordered a set of blue ones on Amazon for $15.99--for some reason blue was less expensive than red; I guess it's not as cool, and perhaps harder to spot when looking for your crashed Avata. Either way, it's less expensive with Prime than paying the shipping from the linked source.

Koolada Posted at 6-26 06:58
Welcome to the Avata game, wish you good luck, I and many others have given up already. I Selled my Avata and bought a Cinebot 35 v2 O3 with the money and really not regret it a second.

Got the same problems like you, the tilt thing makes the Motion controller unusable too.

Thanks. I feel you bro.

I saw a post on reddit/fpv that gave me the crazy idea of re-flashing the flight controller with BetaFlight. I have no idea if that would work. Issues that come to mind are control of the camera gimbal, and battery management.

If those issues could be managed, it would be great to dump the DJI firmware with all of its problems, and not have to connect to the DJI fly app to fly. Of course care refresh and any kind of support are out the window, but it would be an interesting project.

Kind of glad to hear the tilt is not just an issue not just for me. I don't see how DJI can sell a camera drone that has this issue, even if it won't fly decent freestyle. My mini SE view and videos are perfectly horizontal, which is what I expected from the Avata in N or S modes.

Sounds indeed crazy haha

what comes always in my mind for this diy projects is that you loose warranty and putting yourself in a situation where you need to salvage defective drones to get spareparts where you could easy build yourself a diy one with easy to Order cheap parts that will work in the end better then the Frankensteined avata.

Was thinking also about doing the axial motor upgrade and the 3.5 one but really did Not see the point in doing so, you give up the only "good" thing about DJI and If you can do this upgrade im pretty sure you could also repair a normal quad. decided to get the cinelog 35 and did sell the Avata Not regretting it one second. Could send you footage where I even freestyle with it PM me If your interested

And by the way If your more in the freestyle Corner I would 100% suggest a 5inch one because even If you can do abit freestyle with other whoops its still not made for it and a 5inch will scrub the Floor with every whoop.

Koolada Posted at 6-26 08:57
Sounds indeed crazy haha

what comes always in my mind for this diy projects is that you loose warranty and putting yourself in a situation where you need to salvage defective drones to get spareparts where you could easy build yourself a diy one with easy to Order cheap parts that will work in the end better then the Frankensteined avata.

As I mentioned, I'm going to build a 3.5" freestyle quad anyway--ordered the parts this morning. Chris Rosser designed the frame, and promotes it as a good freestyle frame that can go up against a 5". We shall see. People tell me that not having the prop guards really helps with freestyle, and this build won't be a whoop.

Also as mentioned, my Cinebot30 does everything that the Avata doesn't do. It is good enough for freestyle at the level I'm at. I was practicing segmented rolls, inverted flight, knife edge flight, etc. with no issues at all with the bot. Even holding a knife edge (90 degrees) for a couple of seconds can cause the Avata to switch to N mode. The new build will take me to the next level.

I would only do the Avata Frankenstein project if I totally gave up on the Avata. Part of the reason I bought it was for longer range, but I'm not getting good range at all where I fly it. It's done several fail-safe RTHs when I was less than 3,000 feet away. The HD and RC signals drop out very quickly; I can go from full bars to orange warning bars in a second or two, and it seems to recover the signals more slowly than it loses them.

Based on the YT vids I saw, I was definitely expecting the Avata to do better with freestyle.

djiuser_yqPyGYZI2Fze Posted at 6-26 05:50
Thanks, but I've received this type of reply many, many times from DJI, and I've never seen evidence of a serious commitment to follow through and get the issues resolved. As I said in one of my emails, if everything goes smoothly, as with a care refresh replacement that actually resolves the issue (I've had a couple with my mini SE), DJI is great. If things don't go smoothly, not so much.

I've requested various ways for DJI to compensate me for the many, many hours I've spent helping DJI troubleshoot these issues, and have yet to receive anything I've asked for, although the support manager did offer a small compromise solution.

Sorry again to hear your feedback and your recent experience. Rest assured that we're in constant communication with the higher-level team to further look at and resolve the matter.  We would appreciate more patience and understanding.

Why wouldyou expect the video to not tilt about the x axis; i.e. roll? Unlike all the other DJI platforms for both the Avata and FPV the gimbal is not equipped to compensate for any roll the airframe has to do to remain stationary. While in N or S mode the Avata or FPV has to roll (and pitch) to remain staionary. However, the gimbal is equipped to compensate for pitching up and down done by the airframe.

DJI Diana Posted at 6-26 11:20
Sorry again to hear your feedback and your recent experience. Rest assured that we're in constant communication with the higher-level team to further look at and resolve the matter.  We would appreciate more patience and understanding.

I have been patient and understanding for many weeks. I still am patient, but I would appreciate receiving email replies that answer my questions or respond to whatever I send.

The support manager was very responsive at first, but after I sent her the latest videos she requested, she did not acknowledge receiving them, nor provide any information about what she is doing with them. I simply got two replies that said "refer to the previous email", which didn't make any sense, since in the previous email she had requested that I send the new videos.

The general consensus on the various forums on which we're discussing this seems to be that

After weeks of getting no answers (patience), I now understand that the M to N switch was implemented in a firmware update, and although the support manger didn't tell me why, someone else on a forum said it was to fix a problem where the Avata would crash upon quick yaw spins. I understand that, and the support manager told me that my request to make it configurable, or do something so it doesn't interfere with normal FPV freestyle flying. She said that updates would be posted on the DJI website, but I don't think she told me where, and I can't find it. Perhaps you could tell me where we can find these types of updates?

RE: the tilt issue, the consensus on various forums seems to be that it is normal for the Avata to tilt into the wind to hold position, and since there is only a 1-axis gimbal, it is unable to correct the goggles view or video like the mini SE does. I asked many, many times in my emails if this was normal behavior, and never got a definitive answer. The first answer was that it did not seem normal given the wind in the video I sent, and the more recent answer, from the support manager, was that it was normal with stick input. I told her that it occurred with no stick input, and she asked me to send video showing it, which I did. That's what I'm waiting for a reply about.

I hope you can understand that I am frustrated that I used a care refresh replacement to fix these two "issues", and have not received confirmation that I will get that credited back. Then I sent in the Avata and controller, and nothing was done to fix the "issues", other than charge me for a repair that accomplished nothing. I asked for a refund, and was told "no". The controller worked fine, and I never would have sent it in if I were told that these behaviors are normal

If I were told in the beginning by competent support staff that both "issues" I've been experiencing are normal functionality, and was offered a reset of my care refresh replacements, I may not have been happy with the functionality, but I would not have continued to waste time and money trying to get non-existent issues resolved. We would all have wasted a lot less time on this, and there would be no need for patience at this point.

I hope you understand how frustrating it has been working with DJI support on this, and can do something to try and re-establish my trust in DJI. I have suggested a number of ways that would help do that, and the support manager seemed like she was trying to do her best, even though it was short of my expectations.

BudWalker Posted at 6-26 12:32
Why wouldyou expect the video to not tilt about the x axis; i.e. roll? Unlike all the other DJI platforms for both the Avata and FPV the gimbal is not equipped to compensate for any roll the airframe has to do to remain stationary. While in N or S mode the Avata or FPV has to roll (and pitch) to remain staionary. However, the gimbal is equipped to compensate for pitching up and down done by the airframe.

Because DJI support never explained it to me this way. It makes sense to me as a pilot and engineer, but since they never just said this as simply as you are, I thought perhaps they were doing some image processing to maintain a level horizon when providing no roll stick input.

A simple answer like this many weeks ago would have resolved this particular issue entirely. I still have not received that answer from DJI support without some qualifications, such as the most recent "with stick  input".

djiuser_yqPyGYZI2Fze Posted at 6-26 14:03
I have been patient and understanding for many weeks. I still am patient, but I would appreciate receiving email replies that answer my questions or respond to whatever I send.

The support manager was very responsive at first, but after I sent her the latest videos she requested, she did not acknowledge receiving them, nor provide any information about what she is doing with them. I simply got two replies that said "refer to the previous email", which didn't make any sense, since in the previous email she had requested that I send the new videos.

I understand how frustrating the situation is. Rest assured that this will be taken care of and handled accordingly. I appreciate your understanding and patience.

I have the same tilting problem since the first day... I have never flown in N or S mode since the first day except for takeoffs and landings

DJI Diana Posted at 6-26 17:12
I understand how frustrating the situation is. Rest assured that this will be taken care of and handled accordingly. I appreciate your understanding and patience.

I'll believe it when I see it.

I just replied to another email from the support manager. The DJI support team still does not seem to understand that both of these issues are apparently normal functionality for the Avata--at least that's the consensus on reddit/fpv, where I'm getting trashed for thinking otherwise.

If this is indeed the case, then I've wasted untold hours dealing with DJI support on this, including hours of time spent editing video clips to demonstrate the behaviors to DJI support team, who apparently does not understand the functionality of the products they support, nor is able to get the answers from the R&D team.

When I was a technical support manager at Hewlett-Packard, if my support engineers didn't know the answers, they walked over to the R&D team and got them.

I have made three specific requests to the support manager about what I think is nominal compensation for all of the time I've wasted on this. She has only offered a half of one thing I asked for, has said that she is working on another, and has said that DJI cannot do the third. The three things I've requested probably come out to a labor rate of a few dollars per hour for all the time I've spent on it.

CTT Channel Posted at 6-26 23:53
I have the same tilting problem since the first day... I have never flown in N or S mode since the first day except for takeoffs and landings

According to the "friendly" folks at reddit/fpv (ha!), the tilt issue is normal behavior for the Avata, since it only has one camera gimbal, while something like my mini SE has three, so is able to compensate for tilt into wind by adjusting the horizontal camera angle. Apparently we are ignorant to think otherwise.

So the question is, why doesn't DJI support understand this, and why didn't they simply explain this to me when I first emailed them about it many weeks ago????? If we are ignorant, what are they?


Now the only time I fly in N mode is when the Avata decides that it doesn't like the standard freestyle "tricks" I'm doing, and switches to N mode on its own. Then I just use it as a wind direction indicator before switching back to M mode.


Oh yeah, and when it switches to N mode to land with low battery if I'm unable to do the landing in M mode before it happens, which I always try to do, but I like to squeeze out a bit of low and slow practice at the end of the flights, so sometimes am a little slow to land before it takes over and lands on its own in N mode.

djiuser_yqPyGYZI2Fze Posted at 6-27 07:49
I'll believe it when I see it.

I just replied to another email from the support manager. The DJI support team still does not seem to understand that both of these issues are apparently normal functionality for the Avata--at least that's the consensus on reddit/fpv, where I'm getting trashed for thinking otherwise.

Thank you for the information. We are sorry for the inconvenience caused. This has already been forwarded to our relevant team for further assistance. We appreciate your patience and understanding.

djiuser_yqPyGYZI2Fze Posted at 6-27 07:52
According to the "friendly" folks at reddit/fpv (ha!), the tilt issue is normal behavior for the Avata, since it only has one camera gimbal, while something like my mini SE has three, so is able to compensate for tilt into wind by adjusting the horizontal camera angle. Apparently we are ignorant to think otherwise.

So the question is, why doesn't DJI support understand this, and why didn't they simply explain this to me when I first emailed them about it many weeks ago????? If we are ignorant, what are they?

According to the "friendly" folks at reddit/fpv (ha!), the tilt issue is normal behavior for the Avata, since it only has one camera gimbal, while something like my mini SE has three, so is able to compensate for tilt into wind by adjusting the horizontal camera angle. Apparently we are ignorant to think otherwise.

Nothing to do with that, the DJI FPV is also a one axis gimbal and all the other FPV drones on the market just have no gimbal at all. DJI FPV and other FPV drones don't have any tilting issue, this problem is specific to the Avata only.

CTT Channel Posted at 6-27 21:36
According to the "friendly" folks at reddit/fpv (ha!), the tilt issue is normal behavior for the Avata, since it only has one camera gimbal, while something like my mini SE has three, so is able to compensate for tilt into wind by adjusting the horizontal camera angle. Apparently we are ignorant to think otherwise.

Nothing to do with that, the DJI FPV is also a one axis gimbal and all the other FPV drones on the market just have no gimbal at all. DJI FPV and other FPV drones don't have any tilting issue, this problem is specific to the Avata only.

"DJI FPV and other FPV drones don't have any tilting issue,"

If the DJI FPV is in N or S mode and with no stick input it will tilt into the wind. And, that tilt will be seen in the video.

If the DJI FPV is in M mode the one axis camera gimbal is locked; i.e., effectively, there is no gimbal. Typically, a pilot is not attempting hold the DJI FPV stationary. But, if it is being held stationary the video would show the required pitching and rolling. The same is true of other FPV drones.

BudWalker Posted at 6-28 05:39
"DJI FPV and other FPV drones don't have any tilting issue,"

If the DJI FPV is in N or S mode and with no stick input it will tilt into the wind. And, that tilt will be seen in the video.

It has nothing to do with the gimbal.

Only in N or S mode.

Without wind, the DJI Avata is tilted while the DJI FPV is straight. Under identical conditions, all Mavics and the DJI FPV are visually straight during hovering because the motors compensate. With or without wind, the Avata is always tilted to one side or the other.

I can make a video of all my drones hovering (with no stick input), only the Avata will be tilting.

Interesting that the issue does not seem to be settled by members of this forum. On reddit/fpv, everyone seems to think the tilt is normal.


I received another reply from the support manager today, telling me that they're working on it, and asking for my patience. Everyone at DJI wants me to be patient, even though I've spent many weeks on this. After receiving the care refresh replacement and seeing the same issues, I emailed them on April 24, 2023 to inform them that the issues were still present in the replacement. So, I've been hassling with DJI support on these two issues for more than two months, and they still want me to be patient, without providing any details about what they're actually doing, if anything.


You'd think in the meantime that they'd honor my requests to provide me with what I consider token compensation for all the time I've spent on this, but nope. They just want me to be patient.

djiuser_yqPyGYZI2Fze Posted at 6-28 08:44
Interesting that the issue does not seem to be settled by members of this forum. On reddit/fpv, everyone seems to think the tilt is normal.

Thank you for the information. Please be assured that we are in constant communication with the team that is assisting us with the issue. Thank you for being understanding.

CTT Channel Posted at 6-28 07:39
It has nothing to do with the gimbal.

Only in N or S mode.

"Under identical conditions, all Mavics and the DJI FPV are visually straight during hovering because the motors compensate."


With no stick input motor speeds are controlled to achieve any tilt necessary to keep the AC stationary. Controlling motor speeds is not about a visually straight video recording. This is true for all DJI drones, including both the DJI FPV and Avata in N or S mode.


All Mavics (but neither the DJI FPV or Avata) are visually straight during hover because the gimbal compensates for any aircraft tilt.


Both the DJI FPV and Avata do not have the capability to roll the gimbal to compensate for any roll done by the AC. However, both these platforms have a feature called Horizon Steady that algorithmically rotates camera images to achieve a level horizon. This feature has to be turned on. To the discerning eye it doesn't do as a good a job as the DJI platforms with a gimbal that can compensate for roll. But, to my eye it does a pretty good job.


Looking back at this thread I suspect it's been tacitly assumed that HS is turned on. The issue really is about how well Horizon Steady works.