Hey, Just picked up a DJI Avata, flying it around my house and in the goggles I saw some glitch tear on the screen, Assumed it was because of signal and wouldn't end up on main footage. But when I got it on my computer it remained there, First time using one any ideas? Shot on 4K 60fps, and other photo is soht on 2k 120fps? Thank you for any help or ideas in advance

Hi there, thank you for reaching us, and sorry for the inconvenience caused. Would you please also try to shoot a video after performing a factory reset and see if the issue reoccurs?

If the issue still occurs, would you please provide the following information for us to further check, thanks.
1、Aircraft Serial Number,
2、Firmware Version,
3、Video footage  (*You could upload to share drive and send us a link)

DJI Thor Posted at 8-5 23:56
Hi there, thank you for reaching us, and sorry for the inconvenience caused. Would you please also try to shoot a video after performing a factory reset and see if the issue reoccurs?

If the issue still occurs, would you please provide the following information for us to further check, thanks.

Sure thing, I’m going to fly today, so I will post here in a few if that worked. Also if it doesn’t will include the other info

DJI Thor Posted at 8-5 23:56
Hi there, thank you for reaching us, and sorry for the inconvenience caused. Would you please also try to shoot a video after performing a factory reset and see if the issue reoccurs?

If the issue still occurs, would you please provide the following information for us to further check, thanks.

Hello, still happening after resetting all settings and plugging into PC using DJI Assistant and doing refresh.
Serial Number : 1581F4QWB22C200302EL
Firmware Version : V01.03.0000
Video Footage : https://clipchamp.com/watch/MWcADppbKyn

Here is another clip after resetting the camera parameters and formatting the SD Card on the drone
https://clipchamp.com/watch/NCTLu6rCq7N

Wesleyrlol Posted at 8-6 11:24
Hello, still happening after resetting all settings and plugging into PC using DJI Assistant and doing refresh.
Serial Number : 1581F4QWB22C200302EL
Firmware Version : V01.03.0000

Thank you so much. I forwarded to our engineer to further check the issue. Once we get the results, we will update you at the first time. Thanks.

Wesleyrlol Posted at 8-6 11:58
Here is another clip after resetting the camera parameters and formatting the SD Card on the drone
https://clipchamp.com/watch/NCTLu6rCq7N

Hi Wesleyrlol, as our engineer feedback, for this issue, you could please format the SD card again or change another one which is on the recommended list. Also, please change different location and try.

If still with the same issue, sorry to bother you again, please provide the footage as well as the goggles view, flight controller log and goggles log for further checking. Thank you for your cooperation and patience.

DJI Thor Posted at 8-8 20:19
Hi Wesleyrlol, as our engineer feedback, for this issue, you could please format the SD card again or change another one which is on the recommended list. Also, please change different location and try.

If still with the same issue, sorry to bother you again, please provide the footage as well as the goggles view, flight controller log and goggles log for further checking. Thank you for your cooperation and patience.

Hey Thor! I just sent it in to DJI for repair yesterday!

Wesleyrlol Posted at 8-8 21:36
Hey Thor! I just sent it in to DJI for repair yesterday!

Well noted. I found your case, and it seems the package is returning on the way. Once the warehouse received would handle it as soon as possible. We will keep an eye on it.

DJI Thor Posted at 8-8 22:16
Well noted. I found your case, and it seems the package is returning on the way. Once the warehouse received would handle it as soon as possible. We will keep an eye on it.

I appreciate you guys so much! Hope its a smooth repair on your end. Thanks again

Wesleyrlol Posted at 8-8 23:09
I appreciate you guys so much! Hope its a smooth repair on your end. Thanks again

It's our please to help. If you have any further questions, please feel free to talk, thanks.