Hi there DJI support,
How do I unbind my Mini 2 and its controller? Bought it second hand but previous owner also doesn't know whose email address is bound to the aircraft. I can provide the purchase order and my ID if needed.

Id ask the previous owner for a refund,  seems very suspicious that they cannot unbind the drone,  all they need to do is go into their fly app,  profile, device management and under mini 2 tap unbind.

Hello there. Thank you for reaching out. You can contact DJI Support to assist you with unbinding the previous owner's account from the drone. Please use the following link to see our contact information: https://www.dji.com/global/support. Please reach back if you have further concerns. Have a great day ahead.

Dji is completely worthless when it comes to this issue.   They absolutely refuse to unbind any drone that you do not have the original receipt for. I will never purchase anything from them again due to this issue

Dji Tony doesn't know his ass from a hole in the ground

djiuser_hzkTz71UTX9m Posted at 1-3 11:26
Dji is completely worthless when it comes to this issue.   They absolutely refuse to unbind any drone that you do not have the original receipt for. I will never purchase anything from them again due to this issue

wow hold on, if you buy from them then you have the original receipt, if you lose it then you know the email address you used, so why does that make DJI worthless?

djiuser_hzkTz71UTX9m Posted at 1-3 11:27
Dji Tony doesn't know his ass from a hole in the ground

Wow another Mr Nice Guy......not.

djiuser_hzkTz71UTX9m Posted at 1-3 11:26
Dji is completely worthless when it comes to this issue.   They absolutely refuse to unbind any drone that you do not have the original receipt for. I will never purchase anything from them again due to this issue

You do realise, that you not buying anything else from DJI ever again, will have no impact on the company what so ever, so it's a pointless statement.

I buy a few drones from my friend,  but the owner was his father,  and he pass away,  and we do not have an email or password to remove e them from the account,  there is anything we can do to register to my account??

Jfavila13 Avila Posted at 6-30 16:52
I buy a few drones from my friend,  but the owner was his father,  and he pass away,  and we do not have an email or password to remove e them from the account,  there is anything we can do to register to my account??

Dji support won't unbind it, they'll ask you to provide the serial number of the aircraft, and they will send an email to the account owner and informing that there is a request for an unbinding the account from the drone with the corresponding serial number, so it requires the previous owner to log in to their dji fly app and unbind it. If the owner does not do so, you're stuck with no options.

Jfavila13 Avila Posted at 6-30 16:52
I buy a few drones from my friend,  but the owner was his father,  and he pass away,  and we do not have an email or password to remove e them from the account,  there is anything we can do to register to my account??

Hello there, thank you for reaching out. We are sorry for the inconvenience. Pertaining to your situation, please use the registered account to send an account cancellation request. You can cancel the DJI account on the DJI apps (DJI Fly/DJI Store). Kindly take note once the cancellation application is submitted, the cancellation cannot be canceled. However, if encounter any issues with sending the cancellation request, please get back to us so that we can assist you further. Thanks.

DJI Natalia Posted at 6-30 21:25
Hi there,
thank you for reaching out.

Did you not read the email, the guy died.... im in the same situation with a mavic 3 pro, what would be great is if dji emails the account holder and if there is no resopnse within 7 days they should clear the serial ownership to make it eligible for binding to a new account..... is that to much to ask for?

djiuser_DjxQZWb6F3qI Posted at 8-3 19:38
Did you not read the email, the guy died.... im in the same situation with a mavic 3 pro, what would be great is if dji emails the account holder and if there is no resopnse within 7 days they should clear the serial ownership to make it eligible for binding to a new account..... is that to much to ask for?

Hi there, thank you for the response and we truly understand your concern. May I confirm if you've contacted us previously? Id yes, kindly share us the ticket number for us to check further. If no, kindly contact the original owner or seller to help you unbind the account.

Thank you for your understanding.

DJI Natalia Posted at 8-4 01:23
Hi there, thank you for the response and we truly understand your concern. May I confirm if you've contacted us previously? Id yes, kindly share us the ticket number for us to check further. If no, kindly contact the original owner or seller to help you unbind the account.

Thank you for your understanding.

Did you not read the email, the guy died....

kindly contact the original owner or seller to help you unbind the account.

What a stupid AI Natalia has... The guy writes that the previous owner died... but Natalia stubbornly advises to contact him. Natalia, tell us how to do this?

Serg SSA Posted at 8-4 01:45
Did you not read the email, the guy died....

kindly contact the original owner or seller to help you unbind the account.

Hi there, we apologize for the inconvenience and appreciate your feedback. To avoid any misunderstanding, we have made corrections to the previous reply. Thank you for your understanding and tolerance.

What is the process if the previous owner is not interested to reply your mail or ignore your mail for Unbinding his previous drone. Is there any time frame or alternative way???

djiuser_Dz6inBpJBLxj Posted at 2024-10-17 00:44
What is the process if the previous owner is not interested to reply your mail or ignore your mail for Unbinding his previous drone. Is there any time frame or alternative way???

it is a scam a lot of people from india are doing they put in a fly away claim with dji but it is not a fly away they hand over the drone to one  of their friends to sell all the while bound to their account they later receive a new drone from dji later someone like you buys the drone finds out it is bound the seller sold you a bound drone now the crime is done and you contact dji get them to try to unbind you tell them the story they always like robots say only original owner can unbind you tell them the story 50 times how you have been scammed and they repeat only owner can unbind you request for them to ihelp and get owner to give permission to unbind you finally get owners contact info from dji you make the call and find out the owner is now bribing you for his drone back and money for unbinding while he already received his replacement and now he wants the drone and money for unbinding so the owner is behaving and doing criminal behaviour bribing me who just spent $330 cash to buy a drone of fb maketplace       what a mess dji needs to stop supporting this fraud djoi care refresh insurance fraud is what this is so obvious now you got drones sitting around unusable bound to thieves accounts who take advantage of dji great dji care refresh and because they are not feeling the impact of this crime against their products yes it sia crime for a great drone you buy as your first drone nw to the hobby and buy second hand and get ripped off likem thus it is not good whiule dji says they protect their clients yes but are they not listening to me when i say they clients are committing fraud against them with fly away and stolen drone calims just like business owners going bankrupt and setting their business on to file an insurance claim  same mindset dji has to be decisive and in cases like these needs to unbind drones for innoccent buyers of second hand drones new that is nebies coming in to the hobby, not spending $1000 plus on their ffirts drone, but a second hand $200-700  on fb marketplace so yeah this is the scam that these scum mers are doing to us the buyers and dji grace dji refresh care insurance system pass this to dji get them aware to stop giving free drones  to clients they think they are protecting when infact they are the ones who are biting the hand that feeds them in other words dji the maker of these drones.

djiuser_MYMv3JUBHjIj Posted at 2-12 21:38
it is a scam a lot of people from india are doing they put in a fly away claim with dji but it is not a fly away they hand over the drone to one  of their friends to sell all the while bound to their account they later receive a new drone from dji later someone like you buys the drone finds out it is bound the seller sold you a bound drone now the crime is done and you contact dji get them to try to unbind you tell them the story they always like robots say only original owner can unbind you tell them the story 50 times how you have been scammed and they repeat only owner can unbind you request for them to ihelp and get owner to give permission to unbind you finally get owners contact info from dji you make the call and find out the owner is now bribing you for his drone back and money for unbinding while he already received his replacement and now he wants the drone and money for unbinding so the owner is behaving and doing criminal behaviour bribing me who just spent $330 cash to buy a drone of fb maketplace       what a mess dji needs to stop supporting this fraud djoi care refresh insurance fraud is what this is so obvious now you got drones sitting around unusable bound to thieves accounts who take advantage of dji great dji care refresh and because they are not feeling the impact of this crime against their products yes it sia crime for a great drone you buy as your first drone nw to the hobby and buy second hand and get ripped off likem thus it is not good whiule dji says they protect their clients yes but are they not listening to me when i say they clients are committing fraud against them with fly away and stolen drone calims just like business owners going bankrupt and setting their business on to file an insurance claim  same mindset dji has to be decisive and in cases like these needs to unbind drones for innoccent buyers of second hand drones new that is nebies coming in to the hobby, not spending $1000 plus on their ffirts drone, but a second hand $200-700  on fb marketplace so yeah this is the scam that these scum mers are doing to us the buyers and dji grace dji refresh care insurance system pass this to dji get them aware to stop giving free drones  to clients they think they are protecting when infact they are the ones who are biting the hand that feeds them in other words dji the maker of these drones.

Hi djiuser_MYMv3JUBHjIj, we truly apologize for the inconvenience caused. According to India's Import Policy, drones are prohibited for import except for R&D and defense usage. Hence, we do not accept flyaway cases. Rest assured, our DJI Technical Support team is made up of friendly, knowledgeable humans who are ready to assist you. Should you need any help or have any questions about your DJI product, don't hesitate to get in touch with us. Our team is happy to provide personalized support and guidance to ensure you get the most out of your device.  Thank you and have a good day !