Sharing my response to a DJI onlinesales survey I just filled out and sent to DJI. See below--
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Package was improperly shipped by DJI to me first time around and returned to DJI by shipper due to improper hazmat labeling. After which DJI took around a week to even bother returning even a single one of the emails I sent to [url=mailtonlinesales@dji.com]onlinesales@dji.com[/url]. DJI never acknowledged their mistake nor tried to do ANYTHING to make up my loss of time up to me. Overnight shipping or even store credit would have been appreciated but was not offered even though I asked for overnight shipping on the second go around. At one point during the first week of no return communications with DJI, I sent an email requesting my money returned and the order canceled. That request was never even acknowledged.
Note that one of the main reasons why many decide not to do business with DJI is because of stories like this one being shared throughout the community. Not because of your products but because of your support of those products. Anyone spending $200 for a battery that only last 18 minutes or almost $3000 for a flying camera (I1) expects at the VERY least prompt communication when they have a problem with it…
I`m very very disappointed with DJI customer support and will be sharing my experiences on the user forums. __________________________________________________________________________________________________________________________________________________________
I`ll never make this mistake again. Any further purchases will be made via local dealers...
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