Does anyone have the problem of DJI Terra being flagged as a virus, McAfee triggers sometimes and quarantines DJI Terra.exe along with some other associated files. When this happens the license becomes lost.

Hello, there. Could you please screenshot the error message for us?

DJI Wanda Posted at 10-27 07:28
Hello, there. Could you please screenshot the error message for us?

Because of this I have to make it an exclusion on McAfee, during the trigger is ruins my license bind and I have to contact DJI Aftersales to fix this issue. Its a concern because from what I remember, DJI only allows a set number of license unbind.

Hi swimap, thank you for your sharing. May I know if the software installation package was downloaded from the official website?
If yes, it is recommended to add the downloaded software installation package and installed software to the trust list.
If the anti-virus software has an option, please just select trust directly.  If not, you need to enter the anti-virus software settings to add manually.

DJI Thor Posted at 11-14 20:26
Hi swimap, thank you for your sharing. May I know if the software installation package was downloaded from the official website?
If yes, it is recommended to add the downloaded software installation package and installed software to the trust list.
If the anti-virus software has an option, please just select trust directly.  If not, you need to enter the anti-virus software settings to add manually.

Yes, the installation package is directly from DJI and I've added DJI Terra in my exceptions list. Its working normally now.

swimap Posted at 11-15 19:21
Yes, the installation package is directly from DJI and I've added DJI Terra in my exceptions list. Its working normally now.

Thank you for your updates. May we know if there are any questions?