DJI Tony
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dronytech Posted at 3-26 15:40
Update.
I originally let the time pass for an update or interchanging locations to see if that has an effect on the incident; and to my surprise, it is completely irrelevant.
Hi there. Sorry if you are still experiencing troubles with your drone. I will forward this issue to the relevant team for checking. Will it be fine if you send us a video showing the image transmission in the app (the video should reflect the flight environment and the image transmission channel page that shows the interference) We also need the Fight controller data (The data of this flight), Remote controller log, and the App log.
Here are the procedures for getting the files:
1. Exporting Flight Controller Aircraft Data
(1) Launch DJI Assistant 2. Within 20 seconds after the aircraft is powered on, connect it to DJI Assistant 2.
(2) After DJI Assistant 2 recognizes the aircraft, choose "Log Export", and then click "Save to local".
(3) The final exported data are ".dat" files.
2. Flight Record and Simplified Data Export
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/Android/data/dji.go.v5/files/FlightRecord (The path of the version before DJI Fly App V1.4.12 is DJI>dji.go.v5>FlightRecord), and then export the "flightrecord" folder.
iOS device:
Connect the mobile device that has been connected to the aircraft to the PC, open iTunes, and then export all data under the "flightrecord" folder.
3. App Log Export
Please reboot the mobile device before exporting the app log.
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/Android/data/dji.go.v5/files/LOG (The path of the version before DJI Fly App V1.4.12 is DJI>dji.go.v5>LOG), and then export the data in the "LOG" folder.
iOS device:
Connect the mobile device that has been connected to the aircraft to the PC, open iTunes, and then export all data under the "Logs" folder.
You can upload the files to Google Drive and send us the link. Thank you for your patience. |
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