DJI Paladin
Administrator
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Hi there. Thank you for reaching out and we're sorry for the trouble. Please try to reinstall the DJI Fly app on the mobile device that has the issue and check if there are changes. If yes, please try to troubleshooting steps below:
1. Ensure that the Wi-Fi, Bluetooth, and Positioning functions are turned on in the mobile phone settings.
Note: In some Android mobile devices, the app Wi-Fi permission can be set separately. Check the Wi-Fi permission setting for the DJI Fly app and ensure that the Wi-Fi permission is allowed.
2. Try to use the Fixed 2.4 GHz function in the QuickTransfer Band. Go to the DJI Fly homepage - Settings - QuickTransfer Band - Fixed 2.4 GHz.
Note: If the connection failure can be resolved by using this method, it can be determined that the mobile phone’s 5G band does not cover 5.8 GHz.
3. Restart the mobile phone and aircraft.
4. Try to rename the aircraft Wifi name and restart it (to rename it, go to DJI Fly > General Settings > About > Wi-Fi Name) |
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