DJI Fly app: no download HD files button from album
1701 3 2023-11-16
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noel_g
lvl.1
Mexico
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I am trying to download HD panorama images to/from the album section of the DJI Fly app. All I get are low res images. It appears that there used to be a button at the bottom right of the images to download the HD files. This button is now gone. See attached images...
Another potential issue: Once you decide on a particular method of "sharing" an image via the "..." option (I picked google photos) you're stuck with it.
And I'm also having issues going into quick transfer mode. I got it to work but I'm frequently getting a response like: the drone is already connected to some other device so restart it.
And... why can't I access the panorama images via the aircraft album that I took a few days ago?
Beware that I am new at using the album feature of the app and I just updated the app (v1.12.3). I have a mini2.

Thanks in advance.


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2023-11-16
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DJI Tony
Administrator
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Hello there. I hope you're doing well today. Please try following the guide to export your media files from the DJI official website. Here is the direct article: https://support.dji.com/help/con ... p;re=US&lang=en. Please don't hesitate to reach back if you need further assistance. Have a great day.
2023-11-18
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noel_g
lvl.1
Mexico
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Thanks for the help, some feedback (this may help others)... The reason that I couldn't find an earlier panorama is that I may have previously deleted the html file that is auto generated when you take the panorama. So I was able to retrieve the old panorama after creating an html file on the SD card (copy and modify from another panorama). The download button does exist until you have saved the copy from the drone (Aircraft Album) to the saved folder. On my android phone, the 360 image is located in images/DJI Album.
2023-11-18
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DJI Tony
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noel_g Posted at 11-18 13:35
Thanks for the help, some feedback (this may help others)... The reason that I couldn't find an earlier panorama is that I may have previously deleted the html file that is auto generated when you take the panorama. So I was able to retrieve the old panorama after creating an html file on the SD card (copy and modify from another panorama). The download button does exist until you have saved the copy from the drone (Aircraft Album) to the saved folder. On my android phone, the 360 image is located in images/DJI Album.

Alright. Seems it was already figured out. We appreciate you sharing your experience. This will indeed help other users. Have a great day ahead.
2023-11-19
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