DJI-Dave
lvl.4
United States
Offline
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This forum was created to support all DJI users and so that users can share ideas and answer each others questions. Thereby helping each other out, as well as there are DJI forum support guys here to help users with questions about how to USE their multirotor. The forum was not created so that people can just bash DJI all day. It is OK if you have a problem and you voice your concerns.That is obvious by just reading some of the threads and post allowed on this website! There are plenty of complaints here! But some guys want to take it further than that. They want to spam all the threads with how bad DJI is. I recently deleted a post by a guy that said and I quote “I will never buy a DJI product again and I will make it my mission to tell the world how terrible DJI is.” End quote.
He added foul language also but I will not quote that. Ok, the first couple of times he complained about his problem it was fine, I would have wanted to complain also, and we are not trying to hide anything here! However when he started getting into every thread telling the world how bad DJI is, over and over again,on DJI's website, well that is when he went over the line. He can go tell the world on some other forum some other website. DJI did not create this form for that.
It would be like if you owned a store and a unhappy customer came in and complained about your product or service. You would respectfully listen to him and offer to help if the situation warrants help and if you can. But if he would not leave your store and he keep yelling and screaming and irritating all of your customers you would call the police and make him leave. And if this same guy keep coming back into your store to yell and scream you would have him removed and not let him in again.
We have people that think they can do that here. They can not, their post get deleted and if they keep it up their user account gets deleted and ip address and e-mail address blocked.
We also have guys that work for the competition that create user accounts here just so they can start trouble. We have to watch for those guys and delete their user accounts.
We are not here to facilitate big DJI hate and DJI bashing threads. If that becomes the case the entire thread would be deleted by me or one of the other forum moderators.
Here are just some of the rules. The full list of rules is on the first post of the "Welcome and Forum Regulations" thread.
While debating and discussion is fine, we will not tolerate rudeness, profanity (or attempts to bypass profanity filters), insulting posts, personal attacks or purposeless inflammatory posts. This goes towards other users, towards DJI,
and DJI employees.
Post discussing moderator actions are also not allowed.
We reserve the rights to edit and delete your offensive comment and post.
We reserve the right to block anyone who willfully violates the forum rules.
Posts arguing about company policies are not allowed. You can fill out a support ticket if you have issue with company policies
Also while these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
Spamming and trolling is not allowed.
Again, We do not mind if you tell your story and complain if you are upset about something. It is the guys that are doing it over and over again (guys that are just here to make trouble) that we will not tolerate.
We are trying to moderate the forum to make this a fun and helpful place!
There are plenty of other places on the internet where you can spread your hate, we do not need to allow it in our house. We do allow it some because we are not trying to hide anything and we can sympathize with our customers that are upset.
Also, just so you know, the best way to complain to customer service is by e-mailing or calling customer service or DJI headquarters. The customer service guys are not reading any of these threads and posts. Mostly the only people that read the threads are other users and technical forum support guys that are here to help you figure out how to USE your product!
Jennifer, do not take any of this personally this is just general info for all.
I only quoted you because you seemed upset about me telling a user that Demanding will not work.
Sorry if that offended you, its just a fact of life.
Glad to hear your update went well.
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