DJI Tony
Administrator
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Thiago Noronha Posted at 3-15 16:12
I'm also having this problem. Furthermore, it also turns off by itself and sometimes a message appears that the battery is abnormal, but the same battery in another Osmo Action that I have works normally.
Hi there. Sorry about the trouble. Please try the procedures below,
1. Please ensure that the firmware is in the latest. Mount the battery to the camera, connect the camera to DJI Mimo, and update the camera firmware to the latest version if prompted.
2. If the camera firmware is of the latest version, restart the camera after removing the battery and mounting it again.
3. Restore the camera to its original factory settings.
4. If the issue persists, check whether the battery or the contact pin of the battery compartment is damaged. If yes, send the damaged item back to DJI for inspection.
* If the battery and the contact pin of the battery compartment have no damage but the issue persists, send the camera and battery back for inspection.
You can submit a repair application via Online Repair Request.We appreciate your patience. Have a nice day. |
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